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Guest Associate Jobs in Kent, WA (NOW HIRING)

CSM

Banquets l Buffet Services l On Call

Redmond, WA · On-site

$19/hr

... for guest/associate incidents. • Knowledgeable of hotel emergency procedures. • Produces required volume of work by planning, organizing and prioritizing work duties. • Adheres to CSM ...

Exhibition Hub

Guest Service Associate

Bellevue, WA · On-site

$18/hr

Guest Service Associate Salary: Hourly Summary: Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest ...

Exhibition Hub

Guest Service Associate

Seattle, WA · On-site

$22/hr

Guest Service Associate Salary: Hourly Summary: Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest ...

Exhibition Hub

Guest Service Associate

Seattle, WA · On-site

$22/hr

Guest Service Associate Salary: Hourly Summary: Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest ...

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Showing results 1-20

All JobsGuest Associate JobsGuest Associate Jobs in Kent, WA

Guest Associate information

See Kent, WA salary details

$10

$17

$23

How much do guest associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for guest associate in Kent, WA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $19.52 per hour, depending on experience, location, and employer.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What cities near Kent, WA are hiring for Guest Associate jobs?

Cities near Kent, WA with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,349 per year, or $18 per hour.

Banquets l Buffet Services l On Call

CSM Lodging Services Incorporated

Redmond, WA • On-site

$19/hr

Full-time

Re-posted 11 days ago

Job description

Pay / Benefits

Hourly Rate: $18

Benefits

CSM is proud to offer all employees a benefits program that includes health and wellness resources, income protection, and retirement planning.

Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K, Orca Bus Pass*)

Job Duties:
• Anticipates and responds to guests in a friendly, positive and timely manner.
• Provides the highest quality service to guests using proper serving techniques.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques.
• According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded.
• Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable.
• Adheres to all health regulations, keeping and local liquor laws.
• Responsible for proper use of all buffet banquet collateral and equipment.
• Adheres to cost controls to reduce expenses and waste.
• Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
• Attends all required department and hotel meetings.
• Assists bartenders and works as a team player to ensure all guest needs are met.
• Works as a team player to ensure all guest needs are met.
• Completes all assigned duties within or outside the normal scope of responsibilities.
• Completes all required side work, and takes initiative to assist wherever necessary.
• Actively contributes to the success of the guest experience.
Education: High school diploma/GED or equivalent experience