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Guest Associate Jobs in Washington (NOW HIRING)

Signature Aviation

Guest Experience Associate - IAD

Dulles, VA · On-site

$14.50 - $17.75/hr

As a Guest Experience Associate , you are a vital part of our hospitality team, ensuring every guest's arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary ...

Signature Aviation

Guest Experience Associate - IAD

Dulles, VA · On-site

$14.50 - $17.75/hr

As a Guest Experience Associate , you are a vital part of our hospitality team, ensuring every guest's arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary ...

Signature Aviation

Guest Experience Associate - IAD

Dulles, VA · On-site

$14.50 - $17.75/hr

As a Guest Experience Associate , you are a vital part of our hospitality team, ensuring every guest's arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary ...

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Guest Associate information

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Washington?

The most popular types of Guest jobs in Washington are:

What cities in Washington are hiring for Guest Associate jobs?

Cities in Washington with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Guest Experience Associate - Entertainment Venue

Level99 Entertainment

Mclean, VA • On-site

$16 - $17/hr

Full-time

Re-posted 17 days ago

Job description

OVERVIEW
Guest Experience Associates are the life of Level99 and bring the fun! Associates are dedicated to showcasing the Level99 concept, delivering the ultimate in guest experience and developing relationships all while maintaining a fun, clean and safe environment. They are passionate about meeting guest needs before being asked, and are always promoting the Level99 brand.  The Guest Experience Associates Team is made up of fun, funny, honest, and caring individuals who have a true sense of urgency when it comes to our players and fellow Team Members.
 
RESPONSIBILITIES
  • Prioritizes the guest experience, by greeting guests, providing tours, answering questions, assisting with wayfinding and efficiently moving guests through lines and the check in process. 
  • Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
  • Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
  • Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
  • Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands-on guest service, and proper facilities upkeep and daily cleaning.
  • Provides guests with the best value through sales techniques and recommendations. 
  • Assists with venue opening and closing tasks as assigned.
  • Other duties, as assigned.
MUST-HAVE SKILLS
  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays.
  • Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
  • Ability to work well under pressure in a fast paced, ever changing work environment
  • Strong verbal and written communication skills
  • Understands, utilizes, and embraces new technology and its implementation into our operation
  • A team player
  • A positive, joyful, upbeat and energetic attitude
  • Must be 18 years old or older, the legal age to handle alcohol
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
  • Minimum 1 year experience working directly with guests or customers.
  • Strong public speaking or performance experience
  • Retail Sales Associate experience preferred but not required.
$16 - $17 an hour
WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. 

 
While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!
 
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...
  • Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
  • Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
  • Are just a little bit obsessive about getting the details right the first time
  • Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now
 
Level99 is an E-Verify employer.
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