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Guest Associate Jobs (NOW HIRING)

Jake's 58

Count Team Associate

Islandia, NY · On-site

$14.50 - $18/hr

... each guest/associate in a professional manner. • Lead by example in guest service and interaction with associates. • Use active listening skills to control difficult situations and maintain ...

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Guest Associate information

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How much do guest associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for guest associate in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
More about Guest Associate jobs
What cities are hiring for Guest Associate jobs? Cities with the most Guest Associate job openings:
What are the most commonly searched types of Guest jobs? The most popular types of Guest jobs are:
What states have the most Guest Associate jobs? States with the most job openings for Guest Associate jobs include:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,084 per year, or $15.9 per hour.

Guest Services Supervisor - Legacy Golf Resort

Travel + Leisure Co.

Phoenix, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Travel + Leisure Co. rating

7.5

Company rating: 7.5 out of 10

Travel + Leisure Co.

Based on 25 frontline employees who took The Breakroom Quiz

7.8

Company rating compared to similar companies: 7.8 out of 10

Travel agencies average

Based on 157 frontline employees who took The Breakroom Quiz

The best things about working at Travel + Leisure Co.

  • 94%

    94% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 94%

    94% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

Featured by Travel + Leisure Co., based on 25 Breakroom Quiz responses from their frontline employees

Job description

Guest Services Supervisor - Legacy Golf Resort
  • Central Location, Phoenix, Arizona, United States, 85042
  • Guest Services
  • Full Time
Add to favorites View favorites

We Put the World on Vacation

Travel + Leisure Co. is the worlds leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How Youll Shine:
As a Guest Services Supervisor, youll set the bar of excellence for your team every day. Through positive leadership, youll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, youll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.
How You'll Make an Impact:

  • Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.

  • Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team

  • Ensure daily checklist duties and tasks are fully completed with follow-up communications.

  • Maintain room inventory accurately and efficiently.

  • Administer schedule adjustments that satisfy all guest, associate, and financial requirements.

  • Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.

  • Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.

  • Support customer service standards that exceed guest expectations and directly communicate reservation flag information.


What Youll Bring:

  • Valid drivers license.

  • Demonstrated ability to work under pressure.

  • Basic leadership skills with ability to coach, mentor, and train staff.

  • Excellent verbal and written communication as well as excellent hospitality service skills.

  • Working knowledge of various computer software programs

  • including property management systems.

  • Comprehension and literacy for analyzing reports.

  • 1 year of supervisory or management level experience.

  • 1 year of hotel, timeshare or hospitality service experience.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, youll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to whats next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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