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Guest Associate Jobs in Ontario (NOW HIRING)

Marriott

Guest Services Associate

Ottawa, ON · On-site

Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Services Associate

Ottawa, ON · On-site

Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Expert

Unionville, ON

Our Guest Service Experts take the initiative and deliver a wide range of services to make sure ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

New

Marriott

Guest Environment Expert

Toronto, ON

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Agent

Burlington, ON · On-site

As a Guest Services Associate , you are often the first point of contact and the first impression for our guests. Your warm personality and work ethic will reflect how our guests perceive the hotel ...

Marriott

Guest Environment Expert

Waterloo, ON · On-site

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Environment Expert

Toronto, ON · On-site

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Experience Expert

Waterloo, ON · On-site

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Experience Expert

Toronto, ON · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and ... guest stays with us, the experience stays with them. Attracting the world's top hospitality ...

Marriott

Guest Services Agent

Sault Sainte Marie, ON · On-site

Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Representative

Toronto, ON · On-site

Process all guest requests and relay messages. Print contingency lists to have a record of all ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Great Lake Hotel Inc

More than that, we know our Associates are the shining stars of what we do! We understand what it ... As our Guest Service Agent, you will be working with our Guest Services team to provide excellent ...

Marriott

Guest Service Expert - M Club

Unionville, ON · On-site

Our Guest Service Experts take the initiative and deliver a wide range of services to make sure ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Masterbuilt Hotels

Guest Services Manager

Kanata, ON · On-site

Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in ...

MasterBUILT Hotels Ltd.

Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years an unprecedented achievement in ...

Petcon HG2 Inc

Guest Room Attendant CN

Tecumseh, ON

An exceptional benefit plan for eligible associates & your family members * Flexible scheduling to ... As Guest Room Attendant , you will be responsible for cleaning and stocking guest rooms to ensure ...

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Guest Associate information

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
What are the most commonly searched types of Guest jobs in Ontario? The most popular types of Guest jobs in Ontario are:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Guest Services Associate

Marriott

Ottawa, ON • On-site

Full-time

Posted 4 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,183 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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