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Guest Manager Jobs in Ohio (NOW HIRING)

LADD, Inc. (OH)

Guest Experience Manager

Mariemont, OH · On-site

$40K - $50K/yr

Guest Experience Manager Cindependent Cincinnati, Ohio Full-Time | Exempt Salary: $40,000-$50,000 About Cindependent Cindependent is Cincinnati's nonprofit home for independent film.Through the ...

Pins Mechanical Co

Guest Experience Manager

Mason, OH · On-site

$17 - $19.25/hr

We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to the AGM, you will be the first point of ...

European Wax Center

Guest Experience Manager

Sandusky, OH · On-site

$16 - $23/hr

As an Assistant Center Manager at European Wax Center, you're the heartbeat of the floor. You coach the team, own the guest experience, drive sales, and step in as the leader-on-duty when it counts.

Ford's Garage Liberty

Curbside / To go

Liberty Township, OH · On-site

$13.25 - $18/hr

They are responsible to manage the efficient and timely seating of our guests, answering the phones, call ahead seating, reservations, guest inquiries, and Curbside To-Go orders. Responsibilities and ...

Great Wolf Lodge

Guest Services Supervisor

Mason, OH · On-site

$17.75/hr

Understands and participates in scheduling of staff, execution of labor management and forecasting * Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates ...

Great Wolf Resorts

Guest Services Supervisor

Mason, OH · On-site

$17.75/hr

Understands and participates in scheduling of staff, execution of labor management and forecasting * Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates ...

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Guest Manager information

What does a guest manager do?

A Guest Manager is responsible for overseeing the guest experience at hotels, resorts, or other hospitality venues. Their main duties include greeting guests, handling check-ins and check-outs, addressing guest concerns, and ensuring that all visitors have a pleasant stay. They often coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues promptly. Guest Managers also handle special requests, manage reservations, and may train staff to maintain high service standards.

What are the key skills and qualifications needed to thrive as a guest manager, and why are they important?

To thrive as a Guest Manager, you need expertise in hospitality management, guest relations, and problem-solving, typically supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), reservation software, and customer feedback platforms is commonly required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure exceptional guest experiences, efficient operations, and repeat business in a competitive hospitality industry.

What are some common challenges faced by guest managers and how can they be effectively managed?

Guest Managers often encounter challenges such as handling last-minute changes in guest requirements, managing overbookings, and resolving guest complaints efficiently. To manage these issues, strong communication skills, adaptability, and a proactive approach to problem-solving are essential. Building good relationships with other departments, like housekeeping and maintenance, also helps in delivering seamless guest experiences. Regular training and utilizing guest management software can further streamline operations and improve guest satisfaction.

What is the difference between Guest Manager vs Front Desk Agent?

AspectGuest ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service skills, basic hospitality knowledge
Work EnvironmentOversees guest services, manages staff, handles guest issuesAssists guests at check-in/out, answers inquiries
Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, inns
Search/Comparison IntentManagement, guest experience, leadershipCustomer service, front desk duties

The Guest Manager role involves overseeing guest services, managing staff, and resolving complex guest issues, requiring more experience and leadership skills. In contrast, a Front Desk Agent primarily handles guest check-ins, check-outs, and inquiries. While both roles focus on guest satisfaction within the hospitality industry, the Guest Manager has broader responsibilities and a higher level of oversight.

What are the most commonly searched types of Guest jobs in Ohio?

The most popular types of Guest jobs in Ohio are:

What cities in Ohio are hiring for Guest Manager jobs?

Cities in Ohio with the most Guest Manager job openings:

Guest Manager jobs near you
Infographic showing various Guest Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution.

Guest Experience Manager

Mariemont, OH • On-site

LADD, Inc. (OH)
Civic and Social Organizations • 51 - 200 employees
Learn more about LADD, Inc. (OH)external

$40K - $50K/yr

Full-time

Re-posted 6 days ago

Job description

Guest Experience Manager

Cindependent
Cincinnati, Ohio
Full-Time | Exempt
Salary: $40,000–$50,000

About Cindependent
Cindependent is Cincinnati's nonprofit home for independent film.Through the Cindependent Film Festival, year-round artist development, educational programs, and stewardship of the historic Mariemont Theatre, we connect people through stories that inspire curiosity, empathy, and conversation.

Our purpose is simple: create places where strangers become friends through film.

The Mariemont Theatre is our year-round home - a five-screen nonprofit cinema dedicated to independent film, community programming, education, and cultural experiences.

Position Summary

The Guest Experience Manager creates the experience guests remember.

This position oversees the lobby, concessions, volunteers and front-of-house operations while leading the team responsible for making every visit welcoming, efficient, and memorable. From greeting first-time visitors to executing sold-out premieres, the Guest Experience Manager sets the tone for the theatre.

Responsibilities

  • Lead all front-of-house operations.
  • Manage concessions, café, bar, and retail operations.
  • Supervise Hosts during daily operations.
  • Recruit and train front-of-house staff
  • Maintain exceptional cleanliness and presentation of guest spaces.
  • Oversee concessions ordering and inventory in partnership with Operations.
  • Coordinate guest service during premieres, festivals, rentals, and special events.
  • Resolve guest concerns with professionalism.
  • Support Friends of the Mariemont Theatre member events and hospitality.
  • Help create an atmosphere that reflects Cindependent's mission of building community through film.
  • Serve as Manager-on-Duty as required.

Qualifications

We're looking for someone who genuinely enjoys creating memorable experiences for people and leading teams with warmth, professionalism, and high standards.

Ideal candidates will have:

Required

  • 2–4 years of experience in hospitality, food service, retail, entertainment, attractions, or guest services.
  • Previous experience supervising or leading a team.
  • Excellent customer service and conflict resolution skills.
  • Strong organizational and time management abilities.
  • Ability to thrive in a fast-paced, public-facing environment.
  • Comfortable working evenings, weekends, holidays, and special events.
  • Ability to lift up to 40 pounds and remain on your feet for extended periods.

Preferred

  • Experience managing concessions, bars, cafés, or food service operations.
  • ServSafe Food Protection certification (or willingness to obtain).
  • Experience coordinating volunteers.
  • Experience with POS systems and cash handling.
  • Passion for film, arts, or community organizations.

Our Ideal Team Member

No matter the role, everyone at Cindependent shares a commitment to:

  • Believing that film has the power to bring people together.
  • Welcoming every guest with warmth, curiosity, and respect.
  • Taking initiative and solving problems collaboratively.
  • Communicating

Apply