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Guest Experience Manager Jobs in Spring, TX (NOW HIRING)

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Guest Experience Manager information

See Spring, TX salary details

$11

$17

$26

How much do guest experience manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for guest experience manager in Spring, TX is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.17 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs

What are the most commonly searched types of Guest Experience jobs in Spring, TX?

The most popular types of Guest Experience jobs in Spring, TX are:

What job categories do people searching Guest Experience Manager jobs in Spring, TX look for?

The top searched job categories for Guest Experience Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Guest Experience Manager jobs?

Cities near Spring, TX with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,352 per year, or $18 per hour.

Guest Experience Specialist (Houston City Centre)

The Escape Game

Houston, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

The Escape Game rating

5.5

Company rating: 5.5 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

4th of 5 rated escape rooms

Job description

Guest Experience Specialist

Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!

A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest's feelings and needs to make sure they have a great experience. You are the bookends of each guest's experience – their first and last impression of The Escape Game.

How Guest Experience Specialists Serve Our Guests and Our Team

Embodying our mission, vision, and values during every shift

Using TEG's Party Host Practices

Prepare the party venue

Connect with guests

Keep the energy high

Customize the experience

Make sure everyone leaves happy

Using TEG's Hospitality Habits

Courtesy

Cleanliness

Communication

Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:

Checking in guests

Coordinating game start times with Team Leader

Answering the phone

Accurately booking reservations

Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests

Making groups of 2-50 feel welcome, cared for, and excited for their game

Using TEG's Steps for Creating TEG Fans

Extend the invite

Keep the party going

Encourage party favors

Immediately and graciously resolving service failures

Requirements

Flexible availability. This role often works nights, weekends, and/or holidays.

Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.

Ability to stand for long periods of time (about 75-80% of your shift).

Align with TEG's Uniform Standards.

Knowledge, Skills, & Abilities

Genuine love for serving others

Flexible, humble, and teachable

Ability to function both creatively and administratively

Basic computer abilities

Exceptional listening skills

High capacity for creative problem solving

Energetic, friendly, and patient

Clear and articulate communicator

Benefits for Full Time Team Members

  • 401(k)
  • 401(k) matching
  • Health Insurance
  • Employee discount
  • Vision insurance
  • Dental insurance
  • Flexible spending account
  • Life insurance
  • Flexible schedule

What The Escape Game employees say

Pay

Benefits

Hours and flexibility

Workplace

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