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Guest Experience Manager Jobs in Spring, TX (NOW HIRING)

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Guest Experience Manager information

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$11

$17

$26

How much do guest experience manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest experience manager in Spring, TX is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.17 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs

What are the most commonly searched types of Guest Experience jobs in Spring, TX?

The most popular types of Guest Experience jobs in Spring, TX are:

What job categories do people searching Guest Experience Manager jobs in Spring, TX look for?

The top searched job categories for Guest Experience Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Guest Experience Manager jobs?

Cities near Spring, TX with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,352 per year, or $18 per hour.

Center Experience Manager

European Wax Center

Houston, TX • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Job description

About European Wax Center
European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealing Beautiful Skin®, we provide a modern, luxurious experience across more than 1,000 centers in the U.S.
About EWC UPMA Group
UPMA Group is a long-time franchise partner of European Wax Center. We believe that every guest deserves to Walk In and Strut Out. Beyond the guest experience, we are committed to our associates. We believe everyone in our community should have the opportunity to thrive, build wealth, and grow. We aren't just a job; we are a career path.
About the Role: The Visionary Leader
As our Center Experience Manager (CM), you are the CEO of your center. You are responsible for ensuring every guest has a memorable experience while delivering the company's financial results. This isn't an "office job"-it is a high-impact leadership role where you will recruit, train, and inspire a high-performing team of Sales Associates and Wax Specialists.
At UPMA Group, we hire for the future. The CM role is a major milestone on our leadership track, with many of our managers elevating into District Leadership:
Sales Associate > Sales Lead > Assistant Center Manager > Center Experience Manager (YOU) & Beyond!
A Day in the Life: Setting the Standard
  • Sales & Floor Leadership: You produce results by being present. You'll spend time on the floor coaching associates in real-time to master package sales, product education, and the "EWC Standard of Excellence."
  • Talent Development: You are a talent scout and a coach. You'll proactively recruit top-tier talent and create a learning environment where your team feels motivated to hit daily goals and grow their own careers.
  • Business Strategy: You aren't just watching the numbers; you're moving them. You'll partner with the District Manager and Regional Wax Trainers to analyze KPIs and execute action plans to improve results.
  • Operational Excellence: You ensure the center is pristine, safe, and fully compliant with state standards (TDLR). From inventory oversight to visual marketing, you keep the "Glow" consistent.

What Sets You Apart
  • The "Go-Getter" Mindset: You are self-motivated, organized, and have a "personality plus" approach to leadership.
  • Problem Solver: You have a history of conflict management and cross-functional team building. You react logically and calmly in high-stress situations.
  • Growth-Oriented: You are excited to utilize KPIs to drive business performance and live the EWC lifestyle.
  • Inspirational: You lead by example, celebrating the success of others and fostering a culture of teamwork and transparency.

Requirements & Experience
  • Availability: Full-time availability is required, including evenings and Saturdays, to support the needs of our guests and team.
  • Leadership Experience: Minimum of 2 years in a leadership role within a multi-service, retail, or specialty store environment.
  • Skills: Proficient in Excel/Word, with excellent written and verbal communication skills. Experience with Zenoti is a plus, but not required.
  • Passion: A deep desire to be an EWC Brand Culture Warrior.

What We Offer
  • Competitive Pay with performance-based incentives as well as a generous and attainable monthly bonus structure.
  • Work-Life Balance: A flexible schedule designed for high-impact leaders.
  • Total Well-being: Paid Time Off, Paid Training, Life Skills Seminars, and access to Medical, Dental, and Vision benefits.
  • Grow What You Know: Continued development in leadership and business acumen through mastery classes, workshops, and real-world experiences.
  • The Perks: 40% OFF all products and FREE Waxing.
  • Recognition: Special gifts and time off to celebrate YOU on your birthday and work anniversary.

Ready to Apply?
If you are a strong leader with a passion for the beauty industry and a track record of driving sales through team development, we want to talk to you.
Apply today to lead the experience at UPMA Group!
For more information about EWC visit: https://waxcenter.com/pages/join-us
European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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