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Guest Services Jobs in Spring, TX (NOW HIRING)

Stonebridge Companies

Guest Services Agent

Conroe, TX

$15/hr

Guest Service Agent Location: Montgomery, TX FLSA: Non-Exempt Status: Part-time Reports to: Front Office Manager Pay Range: $15/HR Job Summary: The Guest Service Agent is responsible for ensuring ...

HRI Hospitality

Guest Services Agent

Houston, TX · On-site

$13 - $17/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

ALLEY THEATRE

Guest Services Assistant

Houston, TX

$16/hr

Guest Services Assistant DEPARTMENT: Marketing - Guest Services CLASSIFICATION: Part-Time / Hourly / Non-Exempt SUPERVISOR: Audience Experience Manager OVERVIEW Founded in 1947 by Nina Vance, the ...

ALLEY THEATRE

Guest Services Assistant

Houston, TX · On-site

$16/hr

Guest Services Assistant DEPARTMENT: Marketing - Guest Services CLASSIFICATION: Part-Time / Hourly / Non-Exempt SUPERVISOR: Audience Experience Manager OVERVIEW Founded in 1947 by Nina Vance, the ...

H star

Guest Services Representative

Houston, TX · On-site

$13 - $15.75/hr

As a member of the Guest Services Team, you will be an essential part of the game experience and help build positive Astros memories that last a lifetime. In this role, you will wear many different ...

Houston Astros

Guest Services Representative

Houston, TX · On-site

$13 - $15.75/hr

As a member of the Guest Services Team, you will be an essential part of the game experience and help build positive Astros memories that last a lifetime. In this role, you will wear many different ...

ALLEY THEATRE

Director of Guest Services

Houston, TX

Director of Guest Services DEPARTMENT : Marketing CLASSIFICATION : Full-Time / Salaried / Exempt SUPERVISOR : Chief Marketing Officer OVERVIEW Founded in 1947 by Nina Vance, the Alley Theatre is a ...

ALLEY THEATRE

Director of Guest Services

Houston, TX · On-site

Director of Guest Services DEPARTMENT : Marketing CLASSIFICATION : Full-Time / Salaried / Exempt SUPERVISOR : Chief Marketing Officer OVERVIEW Founded in 1947 by Nina Vance, the Alley Theatre is a ...

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All JobsGuest Services JobsGuest Services Jobs in Spring, TX

Guest Services information

See Spring, TX salary details

$7

$12

$16

How much do guest services jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for guest services in Spring, TX is $12.88, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $14.13 per hour, depending on experience, location, and employer.

How does a Guest Services representative typically collaborate with other departments to enhance the guest experience?

Guest Services representatives work closely with multiple departments such as housekeeping, maintenance, and food and beverage to ensure guests' needs are met efficiently. For example, if a guest reports a room issue, the representative coordinates with housekeeping or maintenance to resolve it quickly. Good communication and teamwork are essential, as Guest Services often acts as the main point of contact between guests and internal teams. This collaborative environment helps deliver a seamless, positive experience for guests and often provides valuable learning opportunities for those interested in advancing their hospitality careers.

What is the difference between Guest Services vs Front Desk Agent?

AspectGuest ServicesFront Desk Agent
Primary RoleAssist guests with inquiries, reservations, and special requestsCheck-in/check-out guests, manage reservations, handle payments
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
CredentialsCustomer service skills, hospitality experienceCustomer service skills, hospitality or hotel management knowledge

Guest Services and Front Desk Agent roles both serve guests in hospitality settings, but Guest Services focuses more on personalized assistance and guest satisfaction, while Front Desk Agents handle check-in/check-out processes and reservations. Both roles require strong customer service skills and hospitality knowledge, often overlapping in work environment and credentials.

What are the key skills and qualifications needed to thrive as a Guest Services professional, and why are they important?

To thrive as a Guest Services professional, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and communication tools is often required. Outstanding interpersonal skills, patience, and problem-solving abilities help you excel in meeting guest needs and resolving issues. These skills ensure a positive guest experience, foster repeat business, and maintain the reputation of the organization.

What are Guest Services?

Guest Services refers to a department or team responsible for assisting and ensuring the satisfaction of guests at hotels, resorts, event venues, and other hospitality businesses. Their responsibilities typically include greeting guests, answering questions, resolving complaints, and providing information about the facility and local area. The goal of Guest Services is to create a welcoming environment and address any needs or concerns to enhance the overall guest experience.

What Are Guest Services?

Guest services is a division of the hospitality industry. The goal of guest services is to provide customers with an enjoyable experience, primarily in the hotel and spa industry, sports facilities, and event venues. Your duties in a guest services position may include greeting and assisting guests, accommodating requests, answering calls, issuing keys, processing payments, providing recommendations, and more. Guest services is typically located at the front desk to provide easy access to information for guests and to ensure excellent customer service. In some hotels, a concierge is a person in charge of guest services, and their responsibilities range from arranging tours for guests, to making reservations, to ensuring rooms are to the guest's liking.

More about Guest Services jobs
What job categories do people searching Guest Services jobs in Spring, TX look for? The top searched job categories for Guest Services jobs in Spring, TX are:
What cities near Spring, TX are hiring for Guest Services jobs? Cities near Spring, TX with the most Guest Services job openings:
Guest Services jobs near you
Infographic showing various Guest Services job openings in Spring, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $26,791 per year, or $12.9 per hour.
Guest Services Agent

Guest Services Agent

Stonebridge Companies

Conroe, TX

$15/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

City, State:Montgomery, Texas


 

Title: Guest Service Agent

Location: Montgomery, TX

FLSA: Non-Exempt

Status: Part-time

Reports to: Front Office Manager

Pay Range: $15/HR

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

  • Greet, register, and assign rooms to guests upon their arrival.

  • Verify guest credit and establish payment methods for accommodation.

  • Keep accurate records of room availability and guest accounts using property management systems.

  • Compute bills, collect payments, and make change for guests.

  • Perform basic bookkeeping tasks, such as balancing cash accounts.

  • Issue room keys and provide necessary instructions to bell attendants.

  • Review accounts and charges with guests during the check-out process.

  • Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

  • Transmit and receive guest messages using telephones or switchboards.

  • Coordinate with housekeeping and maintenance staff to address guest-reported issues.

  • Make and confirm reservations for guests.

  • Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.


Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

  • Previous experience in a hotel front desk or guest service role preferred.

  • Strong customer service and communication skills to interact effectively with guests and staff.

  • Proficiency in using property management systems and basic office software (e.g., Word, Excel).

  • Ability to handle cash transactions and perform basic bookkeeping tasks.

  • Excellent problem-solving abilities to resolve guest issues efficiently.

  • Strong organizational skills with attention to detail in managing guest reservations and records.

  • Ability to work independently and follow established hotel policies and procedures.

Work Environment:

  • Primarily indoor work within the hotel's front desk and lobby areas.

  • Requires standing and walking for long periods throughout the shift.

  • Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).

  • Flexible schedule required, including availability for evening, weekend, and holiday shifts.

  • Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-05-20

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

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