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Guest Agent Jobs in Decatur, GA (NOW HIRING)

Legacy Ventures

Guest Service Agent

Atlanta, GA

$14.50 - $18.25/hr

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge ...

Legacy Ventures

Guest Service Agent

Atlanta, GA

$16/hr

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge ...

Legacy Ventures Management

Guest Service Agent

Atlanta, GA

$14.50 - $18.25/hr

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge ...

Legacy Ventures

Guest Service Agent

Sandy Springs, GA · On-site

$14.50 - $18.25/hr

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge ...

Legacy Ventures

Guest Service Agent

Atlanta, GA · On-site

$16/hr

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge ...

Legacy Ventures Management

Guest Service Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge ...

Legacy Ventures

Guest Service Agent

Atlanta, GA

$16/hr

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge ...

Slater Hospitality

Guest Services

Atlanta, GA · On-site

$14.50 - $18.25/hr

... Guest Service Agent, you will be responsible for providing exceptional customer service to our ... guests. You will serve as the first point of contact for guests, ensuring their stay is comfortable ...

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Guest Agent information

See Decatur, GA salary details

$10

$15

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How much do guest agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for guest agent in Decatur, GA is $15.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.84 per hour, depending on experience, location, and employer.

What is the difference between Guest Agent vs Front Desk Agent?

AspectGuest AgentFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotels, resorts, customer service rolesHotels, resorts, customer service roles
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests with inquiries, reservations, and check-insChecking guests in/out, handling reservations, providing customer service

Guest Agents and Front Desk Agents often perform similar roles in hospitality settings, focusing on guest interactions and reservations. While their responsibilities overlap, Guest Agents may have a broader role in guest relations, whereas Front Desk Agents primarily handle check-ins and check-outs. Both roles require customer service skills and hospitality certifications, making them closely related in the industry.

What job categories do people searching Guest Agent jobs in Decatur, GA look for? The top searched job categories for Guest Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Guest Agent jobs? Cities near Decatur, GA with the most Guest Agent job openings:
Guest Agent jobs near you
Infographic showing various Guest Agent job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,167 per year, or $15.9 per hour.

Guest Services Agent

Residence Inn Peachtree Corners

Peachtree Corners, GA • On-site

$14.25 - $18/hr

Other

Posted 3 days ago

Job description

Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Peachtree Corners
5500 Triangle Dr
Atlanta, GA 30092
Overview
The Guest Service Agent is responsible for providing friendly, attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

Qualifications
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

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