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Guest Agent Jobs in Decatur, GA (NOW HIRING)

Hilton Garden Inn Buckhead

Guest Service Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

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All JobsGuest Agent JobsGuest Agent Jobs in Decatur, GA

Guest Agent information

See Decatur, GA salary details

$10

$15

$21

How much do guest agent jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for guest agent in Decatur, GA is $15.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.84 per hour, depending on experience, location, and employer.

What does a guest services agent do?

A guest services agent is responsible for assisting guests with check-in and check-out, answering questions, handling reservations, and resolving issues to ensure a positive experience. They often use property management systems and require good communication and customer service skills. The role typically involves working in a hotel or hospitality environment, sometimes requiring flexible hours.

What does a guest agent do?

A guest agent is a software component installed on a virtual machine or guest system that facilitates communication between the host and guest, enabling tasks such as system management, updates, and monitoring. It often runs in the background and may require basic knowledge of operating systems and scripting to troubleshoot or configure. Guest agents are commonly used in virtualized environments to improve automation and management efficiency.

What skills do guest service agents need?

Guest service agents need strong communication and interpersonal skills to interact effectively with guests. They should have good problem-solving abilities, attention to detail, and the ability to handle stressful situations calmly. Basic computer skills and knowledge of reservation systems are also important for the role.

Is guest relations a stressful job?

Guest agent roles often involve managing guest needs, resolving issues, and maintaining a positive experience, which can be stressful during busy periods or when handling difficult guests. Good communication skills and the ability to stay calm under pressure help manage stress in this customer service-focused position.

What is the difference between Guest Agent vs Front Desk Agent?

AspectGuest AgentFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotels, resorts, customer service rolesHotels, resorts, customer service roles
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests with inquiries, reservations, and check-insChecking guests in/out, handling reservations, providing customer service

Guest Agents and Front Desk Agents often perform similar roles in hospitality settings, focusing on guest interactions and reservations. While their responsibilities overlap, Guest Agents may have a broader role in guest relations, whereas Front Desk Agents primarily handle check-ins and check-outs. Both roles require customer service skills and hospitality certifications, making them closely related in the industry.

What job categories do people searching Guest Agent jobs in Decatur, GA look for? The top searched job categories for Guest Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Guest Agent jobs? Cities near Decatur, GA with the most Guest Agent job openings:
Guest Agent jobs near you
Infographic showing various Guest Agent job openings in Decatur, GA as of June 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,167 per year, or $15.9 per hour.

Guest Service Agent

Fairfield Inn Atlanta Airport

College Park, GA

$14.50 - $18.25/hr

Full-time

Re-posted 21 days ago

Job description

Job Purpose

Fairfield by Marriott Atlanta Airport South is seeking a Full-Time Front Desk/Guest Service Agent. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Essential Job Functions

  • Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
  • Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
  • Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
  • Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
  • Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
  • Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
  • Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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