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Group Operations Jobs (NOW HIRING)

Cape & Coast Bank

Group Operations Manager

Hyannis, MA · On-site

$90K - $115K/yr

As Group Operations Manager, you will lead a high-impact team at the center of the Bank's daily operations--guiding deposit operations, payments, fraud management, digital services, debit card ...

Cape & Coast Bank

Group Operations Manager

Hyannis, MA

$90K - $115K/yr

As Group Operations Manager, you will lead a high-impact team at the center of the Bank's daily operations-guiding deposit operations, payments, fraud management, digital services, debit card ...

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How much do group operations jobs pay per hour?

As of May 30, 2026, the average hourly pay for group operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Group Operations Manager, and why are they important?

To thrive as a Group Operations Manager, you need strong analytical skills, operational management experience, and a relevant degree in business, management, or a related field. Familiarity with ERP systems, workflow management tools, and certifications like Six Sigma or Lean are often required. Leadership, problem-solving, and effective communication are essential soft skills to excel in overseeing cross-functional teams and driving process improvements. These capabilities ensure operational efficiency, cost control, and successful coordination across multiple business units.

How does a Group Operations role typically interact with other departments within an organization?

In a Group Operations role, professionals often act as a central hub, coordinating with various departments such as finance, HR, IT, and business units to ensure smooth and efficient processes across the organization. This role frequently involves collaborating on cross-functional projects, streamlining workflows, and resolving interdepartmental issues. Strong communication skills and an ability to understand the needs of different stakeholders are essential, as Group Operations is responsible for aligning operational strategies with broader business objectives. Regular meetings and reporting are common to keep all teams informed and aligned.

What are Group Operations?

Group Operations refers to the teams or departments within an organization that manage and coordinate collective activities across multiple business units or subsidiaries. Their main responsibilities include streamlining processes, ensuring compliance, optimizing resource allocation, and supporting the smooth functioning of the organization as a whole. Group Operations often work closely with senior management to implement company-wide strategies and policies, aiming to improve efficiency and drive business growth. This role is critical in large organizations with diverse operations or international presence.

What is the difference between Group Operations vs Operations Coordinator?

AspectGroup OperationsOperations Coordinator
CredentialsTypically requires experience in operations management, sometimes a degree in business or related fieldOften requires administrative or business-related certifications, with a focus on coordination skills
Work EnvironmentOversees multiple teams or departments within an organization, often in corporate or large enterprise settingsWorks closely with teams to coordinate daily activities, usually in office or administrative settings
Employer & Industry UsageCommon in industries like retail, hospitality, and corporate services for managing large operationsFound across various industries for supporting operational activities and ensuring smooth workflow

In summary, Group Operations roles focus on managing multiple teams or departments at a strategic level, requiring broader experience and oversight. Operations Coordinators handle day-to-day coordination tasks, emphasizing administrative skills and direct support within teams.

What cities are hiring for Group Operations jobs? Cities with the most Group Operations job openings:
What are the most commonly searched types of Group Operations jobs? The most popular types of Group Operations jobs are:
What states have the most Group Operations jobs? States with the most job openings for Group Operations jobs include:
Group Operations jobs near you
Infographic showing various Group Operations job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.
Group Operations Manager

Group Operations Manager

The Cooperative Bank of Cape Cod

Hyannis, MA • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

Job Type
Full-time
Description
Drive the future of operational excellence while shaping an exceptional client experience. As Group Operations Manager, you will lead a high-impact team at the center of the Bank's daily operations-guiding deposit operations, payments, fraud management, digital services, debit card programs, and document management. This is an opportunity for a strategic, client-focused leader to influence how operational processes, technology, and service come together to deliver seamless experiences for both clients and employees.
In this role, you will partner closely with senior leadership to strengthen operations, modernize systems, and champion continuous improvement across the organization. You'll lead a talented team, build strong cross-functional partnerships, and bring innovative thinking to operational strategy, risk management, and service delivery. We're seeking a collaborative leader who thrives in a fast-paced environment, balances operational discipline with forward-thinking innovation, and is passionate about creating efficient, scalable processes that put the client first.
ESSENTIAL RESPONSIBILITIES
  • Builds and leads a customer-centric Operations team aligned to the Bank's strategic plan, contributing operational insight, market awareness, and best practices to strategy development.
  • Champions strong internal and external customer experiences, establishing clear service standards and fostering trusted partnerships across the organization.
  • Develops high-performing teams through thoughtful hiring, coaching, training, and performance management to support innovation, accountability, and service excellence.
  • Drives operational efficiency and continuous improvement, working closely with teams to optimize workflows, reduce friction, and elevate customer satisfaction; escalates issues appropriately.
  • Leads process, system, and product evolution, integrating new tools and capabilities, measuring outcomes, and iterating to meet business and customer needs. This includes developing procedures and in some cases Policy.
  • Identifies and applies industry trends and emerging best practices, translating them into actionable operational enhancements and differentiated customer experiences.
  • Partners cross-functionally on product development, particularly deposit and digital offerings, supporting design, launch, testing, and ongoing optimization.
  • Leads the operational execution and day-to-day performance of the digital, payment and core platforms, enabling seamless system integration, reliable data flow, and consistent experiences across channels, in close partnership with the Digital Banking Officer on strategy and direction.
  • Oversees key operational areas including payments (ACH, wires, debit), digital banking, account servicing, and exception processing to ensure smooth, reliable day-to-day execution in the EIM, Overdraft, Account Maintenance, Data, ACH, Wire Operations, Debit cards, and Online Banking products: Bill pay and RDC as well as Escheat and Levies.
  • Provides governance and risk oversight, ensuring controls, vendors, and fraud prevention, and programs (e.g., overdraft) support both customer needs and sound operations. Ensures required conformance with Policy and regulatory expectations and coordinates internal and external audits for the group.
  • Manages strategic third-party relationships, including card networks and key vendors, focusing on performance, value delivery, and innovation enablement. Responsibilities include, but are not limited to, access and third-party risk management of the Fed, Mastercard, ACBB (correspondent bank), Fiserv EFT/Card Services, Centrix, Bill Pay, RDC and Core. Responsibilities include access management.
  • Acts as a trusted advisor to leadership, delivering clear insights, metrics, and recommendations that balance customer experience, growth, and operational resilience.

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement.
The pay range provided reflects the established budget for this position and represents what the Bank reasonably expects to pay at the time of posting. The final offer will depend on various factors, including relevant experience, skill set, qualifications, and other job-related considerations.
Member FDIC. Member DIF. Equal Opportunity Employer.
Requirements
COMPETENCIES
  • Management - Strong ability to make independent judgements, manage multiple areas, and lead the team to effectively support the bank's strategic objectives.
  • Communication - Polished written and verbal communication. Ability to build collaborative relationships, and lead and inspire others. Ability to interact brilliantly with customers, colleagues, and public.
  • Professionalism - Upholds a consistent professional appearance and demeanor, demonstrates integrity and a strong worth ethic.
  • Organization - Ability to prioritize multiple responsibilities and a significant workload.
  • Confidentiality - Ability to maintain confidentiality; with tact and diplomacy.
  • Technical - Proficiency in Microsoft Office and various system applications.

QUALIFICATIONS
Education and and/or Experience
  • Bachelor's degree in systems, business or related field.
  • 5+ years of bank operations experience; with experience in systems management experience in banking operations.
  • 5+ years management experience leading, developing and motivating successful teams
  • Possess vast knowledge and understanding of bank operations to guide staff, provide support, and strategically position Operations for sustained growth.
  • Knowledge of payment clearing and processing networks (FedWire, ACH and Foreign Exchange) with exposure to FISERV, Zelle, Remote Deposit Capture and Card Services preferred.
  • Accredited ACH Professional preferred.

Physical Requirements
Ability to lift and carry up to 25 pounds on an occasional basis.
Salary Description
$90,000-$115,000

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