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Goodwill Thrift Store Jobs (NOW HIRING)

Goodwill Industries

Store Manager

Turlock, CA · On-site

Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provides funds that stays local, supporting thousands of job-seekers with ...

Goodwill Industries

Store Manager

Turlock, CA · On-site

Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provides funds that stays local, supporting thousands of job-seekers with ...

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How much do goodwill thrift store jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for goodwill thrift store in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Goodwill Thrift Store, and how are they typically addressed?

Employees at a Goodwill Thrift Store often encounter challenges such as managing a high volume of donated items, ensuring quality control, and providing excellent customer service to a diverse clientele. Team members learn to prioritize tasks efficiently, work collaboratively, and communicate clearly to maintain an organized and welcoming store environment. Training and support from managers help staff handle busy periods, solve customer issues, and adapt to changing inventory demands, making the work both dynamic and rewarding.

What is the difference between Goodwill Thrift Store vs Retail Sales Associate?

AspectGoodwill Thrift StoreRetail Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentNon-profit thrift store setting, often volunteer-involvedFor-profit retail store, fast-paced customer interactions
Employer & IndustryGoodwill Industries, nonprofit retail sectorVarious retail companies, retail industry

Both roles involve customer service and sales skills, but Goodwill Thrift Store positions focus on supporting a nonprofit mission, often with volunteer opportunities, while Retail Sales Associates work in for-profit retail environments. The core skills and credentials are similar, but the work setting and organizational goals differ.

What are the key skills and qualifications needed to thrive as a Goodwill Thrift Store Associate, and why are they important?

To thrive as a Goodwill Thrift Store Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and donation processing procedures is typically required. Excellent communication, adaptability, and a positive attitude help associates provide a welcoming environment and handle diverse customer interactions. These skills are crucial for creating a positive shopping experience, maintaining store efficiency, and supporting Goodwill's mission.

What are Goodwill Thrift Stores?

Goodwill Thrift Stores are retail outlets operated by Goodwill Industries, a nonprofit organization. These stores sell donated clothing, furniture, household goods, and other items at affordable prices. The revenue generated supports community programs such as job training, employment placement services, and other essential community-based programs. Shopping or donating at Goodwill Thrift Stores helps fund these initiatives and reduces waste by promoting the reuse of goods.
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Goodwill Thrift Store jobs near you

Brooklyn New York - Thrift Retail Store Sales Specialist

Goodwill Industries of Greater New York and New Jersey

Brooklyn, NY • On-site

$36K - $42K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.
We are seeking a Thrift Store Sales Specialist to deliver excellent customer service while supporting daily retail operations.
The Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill's mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations.
The Awesome Things You'll Do
  • Greet and assist customers promptly.
  • Support donors as needed and direct them to the designated donation drop-off area.
  • Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill's visual standards.
  • Promote Goodwill's Rewards and Round-Up programs.
  • Process sales transactions quickly and accurately.
  • Resolve customer concerns and escalate issues as needed.
  • Maintain a clean and organized sales floor, fitting rooms, and checkout area.
  • Follow store policies, including safety guidelines and occupancy limits when required.
  • Operate the register and thank customers for their purchases.
  • Monitor store entry and enforce safety measures if assigned.
  • Perform other duties as assigned to support the store team and broader organizational goals.

Schedule
Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 8:00pm.
Health & Safety Guidelines
This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.
Benefits
Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:
  • Generous Time off policy to use when you need it after probation period
  • Health, wellness and financial resources to help you achieve our personal goals
  • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
  • Retirement matching programs and contributions
  • Transit and commuter benefits
  • Incentives: Incentive payments for achieving performance targets.
  • Tuition Reimbursement Assistance
  • Medical, Dental, Vision & Voluntary Insurance Offerings

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you!
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.

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