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$35

How much do goodwill thrift store jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for goodwill thrift store in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Goodwill Thrift Store, and how are they typically addressed?

Employees at a Goodwill Thrift Store often encounter challenges such as managing a high volume of donated items, ensuring quality control, and providing excellent customer service to a diverse clientele. Team members learn to prioritize tasks efficiently, work collaboratively, and communicate clearly to maintain an organized and welcoming store environment. Training and support from managers help staff handle busy periods, solve customer issues, and adapt to changing inventory demands, making the work both dynamic and rewarding.

What is the difference between Goodwill Thrift Store vs Retail Sales Associate?

AspectGoodwill Thrift StoreRetail Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentNon-profit thrift store setting, often volunteer-involvedFor-profit retail store, fast-paced customer interactions
Employer & IndustryGoodwill Industries, nonprofit retail sectorVarious retail companies, retail industry

Both roles involve customer service and sales skills, but Goodwill Thrift Store positions focus on supporting a nonprofit mission, often with volunteer opportunities, while Retail Sales Associates work in for-profit retail environments. The core skills and credentials are similar, but the work setting and organizational goals differ.

What are the key skills and qualifications needed to thrive as a Goodwill Thrift Store Associate, and why are they important?

To thrive as a Goodwill Thrift Store Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and donation processing procedures is typically required. Excellent communication, adaptability, and a positive attitude help associates provide a welcoming environment and handle diverse customer interactions. These skills are crucial for creating a positive shopping experience, maintaining store efficiency, and supporting Goodwill's mission.

What are Goodwill Thrift Stores?

Goodwill Thrift Stores are retail outlets operated by Goodwill Industries, a nonprofit organization. These stores sell donated clothing, furniture, household goods, and other items at affordable prices. The revenue generated supports community programs such as job training, employment placement services, and other essential community-based programs. Shopping or donating at Goodwill Thrift Stores helps fund these initiatives and reduces waste by promoting the reuse of goods.
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What job categories do people searching Goodwill Thrift Store jobs look for? The top searched job categories for Goodwill Thrift Store jobs are:
Goodwill Thrift Store jobs near you
Infographic showing various Goodwill Thrift Store job openings in the United States as of July 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,574 per year, or $22.9 per hour.
Assistant Retail Store Manager

Assistant Retail Store Manager

Goodwill Northern Michigan

Cheboygan, MI • On-site

$19/hr

Full-time

Posted 29 days ago

Job description

Job Type
Full-time
Description
Reports to: Retail Store Manager
Supervises: Team Leads, Retail Sales Associates, Donation Attendants
Position Summary
Under the direction of the Retail Store Manager, the Assistant Retail Store Manager is responsible for supporting the management of the day-to-day operations of the thrift store, ensuring that it meets or exceeds sales goals, is well organized, and provides excellent customer service. The Assistant Retail Store Manager is also responsible for supervising a team of employees, managing inventory, and ensuring that the store follows Goodwill Northern Michigan's policies and procedures.
Essential Functions:
  1. Review and approve payroll, create, and publish schedules.
  2. Cash handling and reconciliation.
  3. Coaches team members.
  4. Documents and administers corrective action as needed.
  5. Receive and process donations.
  6. Operate and supervise the operation of forklifts, pallet jacks, trash compactors.
  7. Operate and supervise the operation of a point-of-sale system.
  8. Reliable transportation to make bank deposits and for emergency call ins.

Primary Responsibilities:
  1. Support the mission and vision of Goodwill Industries of Northern Michigan.
  2. Perform work in a safe manner by observing all Goodwill safety policies and procedures.
  3. Interact with all Goodwill team members, clients, and customers in a professional manner.
  4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
  5. Assist in managing the daily operations of the thrift store, including opening and closing procedures, cash management, and ensuring that the store is clean, organized, and well-stocked.
  6. Recruit, train, and supervise a team of employees, providing coaching and feedback and handling corrective actions as necessary.
  7. Apply sales strategies to meet or exceed sales goals, including production and merchandising efforts.
  8. Manage inventory, including ordering and receiving new merchandise, pricing items, and ensuring that donations are properly processed and sorted.
  9. Ensure compliance with Goodwill Northern Michigan's policies and procedures, including safety and security, personnel, customer service standards, and ethical practices.
  10. Maintain accurate records, including financial reports, employee schedules, training documentation and inventory counts.
  11. Foster a positive work environment that values teamwork, communication, and collaboration.
  12. May provide management assistance to other thrift store locations as needed.
  13. Perform other duties as assigned by management.

Requirements
Knowledge, Skills and Abilities:
  • High school diploma or equivalent. College Degree preferred.
  • 2+ years of retail management experience.
  • Strong organizational, communication, and interpersonal skills.
  • Ability to lead and motivate a team of employees, providing coaching and feedback as necessary.
  • Ability to hold team members accountable for meeting goals and following policies and procedures.
  • Knowledge of retail sales and merchandising strategies.
  • Ability to manage inventory and analyze sales data.
  • Familiarity with Microsoft Office and point-of-sale systems.
  • Ability to work flexible hours, including evenings and weekends.
  • Ability to cover other store locations as needed.
  • Current valid driver's license without restrictions.

Physical and Other Requirements:
  1. Work environment is sometimes hectic with occasional high stress and occasional short deadlines.
  2. Routinely walks, stands, pushes pulls, bends, kneels, reaches, twists and turns throughout the shift.
  3. Medium lifting (20-50 pounds of force) with occasional heavy lifting (exerting 50-100 pounds of force).

Hybrid/Remote Work Option: Not available
Salary Description
$19.00

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