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Goodwill Central Helpdesk Jobs (NOW HIRING)

Goodwill

Goodwill Intern/Volunteer

Pittsburgh, PA · On-site

$14.50 - $19.50/hr

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization ... We are 1,000 working as one, and each of us is essential to helping our community thrive. For three ...

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Goodwill Central Helpdesk information

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$12

$23

$33

How much do goodwill central helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for goodwill central helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Central Helpdesk employee, and why are they important?

To thrive as a Goodwill Central Helpdesk employee, you need strong problem-solving abilities, customer service skills, and familiarity with IT support processes, often supported by a high school diploma or equivalent. Experience with ticketing systems, remote troubleshooting tools, and knowledge of Windows and Microsoft Office are typically required. Excellent communication, patience, and the ability to multitask help individuals excel when assisting diverse users with technical issues. These skills ensure prompt and effective support, leading to increased user satisfaction and smooth organizational operations.

What are some common challenges faced by team members working at the Goodwill Central Helpdesk, and how can they successfully address them?

Team members at the Goodwill Central Helpdesk often encounter challenges such as handling a high volume of support requests and addressing diverse technical issues across multiple locations. Successfully addressing these challenges involves strong organizational skills, effective communication, and prioritizing tasks based on urgency. Collaboration with IT specialists and clear documentation of solutions are essential for maintaining efficient support. Regular training and knowledge sharing within the team also help in staying updated on new systems and best practices.

What is the difference between Goodwill Central Helpdesk vs Goodwill Customer Service Representative?

AspectGoodwill Central HelpdeskGoodwill Customer Service Representative
Required CredentialsBasic IT knowledge, possibly some certificationsHigh school diploma, customer service skills
Work EnvironmentCall center or helpdesk support settingRetail store or donation center
Employer & Industry UsageUsed in IT support within GoodwillUsed in retail and donation services
Common Search & ComparisonHelpdesk focuses on technical supportCustomer service focuses on client interaction

The Goodwill Central Helpdesk primarily handles technical support and IT-related issues, requiring some technical certifications. In contrast, a Goodwill Customer Service Representative focuses on assisting customers in retail or donation settings, emphasizing customer interaction skills. While both roles serve the organization, they differ significantly in responsibilities, environment, and skill requirements.

What is the Goodwill Central Helpdesk?

The Goodwill Central Helpdesk is a support center that provides assistance to employees, volunteers, and sometimes customers of Goodwill organizations. It handles technical issues, such as computer or network problems, as well as general inquiries about internal systems and processes. The helpdesk acts as a central point of contact for troubleshooting, guidance, and issue resolution, ensuring smooth daily operations throughout the organization. Many Goodwill locations have their own helpdesk, but a central helpdesk supports multiple sites or regions to maintain consistent service and support.
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Goodwill Central Helpdesk jobs near you
Infographic showing various Goodwill Central Helpdesk job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, 1% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Driver I (S Western & Reno Ave)

Goodwill Industries of Central Oklahoma

Oklahoma City, OK • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Goodwill Central Oklahoma is seeking individuals with a desire to help us grow our mission. Our Mission is To Enhance the Quality of Life for Individuals with Disabilities and Disadvantages Through the Power of Work. Working at Goodwill is more than a job.

What we do truly makes a difference in the lives of those we serve! With our communitys donations and contract services we generate the money needed to support our mission programs which provide training and supportive services to individuals who seek greater independence. Additionally, Goodwill Industries of Central Oklahoma employs around 1000 employees throughout our region. Joining our team is a chance to do good for yourself and the community. We invite you to take the first step in making a difference by applying to a position with Goodwill. JOB SUMMARY: Responsible for transporting donated goods, new goods, and target product. Starting Pay: * $18.00 per hour Benefits: * Medical * Dental * Vision * Life * 401k * *All employees are eligible for the RISE program at Goodwill.

RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for lifes challenges. ESSENTIAL JOB FUNCTIONS: * Delivers donations, equipment, supplies to Goodwill stores. Picks up salvage and trash from stores and brings it back to main plant. * Pick up donations from Attended Donation Centers. * Maintain daily log of activities. * Load and unload trucks. * Make special pickups on Saturday or Sunday. * Pick-up and delivery of interoffice correspondence between plant and stores. * Assist in production or warehousing when time allows. * Abide by the policies and procedures as set forth by management and of GICO. * Attend all trainings as necessary. * Reviews and is familiar with Goodwill Industries of Central OK safety policies, programs and procedures. Adheres to all safety rules, regulations, and safety codes, and attends safety training sessions and necessary safety meetings. * Consults with company drivers to ensure timeliness and route efficiency. * Punctual & dependable attendance. * Professional manner with customers, co-workers and public. ADDITIONAL RESPONSIBILITIES: * Performs other duties as required. PHYSICAL REQUIREMENTS This work is physical and requires the following physical activities: * Works 40-hour work week with variable hours and occasional overtime. * Must be able to lift 50 to 100 pounds. * Must be able to maneuver 200 to 900 pounds, pull utility carts on wheels on and off trucks. * Must be able to use a two-wheeler and pallet jack in loading and unloading truck. WORKING CONDITIONS: * Work in variable climate outside, including severe weather conditions. * Works in warehouse that may contain allergens such as dust and pollens. * Can be stressful in bad weather driving conditions. * Can be stressful driving busy times of the year due to work overload. QUALIFICATIONS: * High School degree or GED, preferred. * Previous driving experience, preferred. * Must be 21 years old. * Valid Class B CDL, required. * Must pass MVR check and maintain a good driving record. * Must be able to drive a standard (manual shift) truck. * Must pass driver assessment. * Ability to speak, read and write the English language. * Reliable transportation and communication, required. KNOWLEDGE, SKILLS, AND ABILITIES: * Clear communication skills with supervisor and store personnel, as well as with the public at times. * Ability to get along with helper and work well together and other co-workers.

Able to take orders and follow instructions from Supervisor. * Ability to read and complete paperwork. * Professional manner with customers, co-workers and public.

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