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Goodwill Central Helpdesk information

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$12

$23

$33

How much do goodwill central helpdesk jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for goodwill central helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Central Helpdesk employee, and why are they important?

To thrive as a Goodwill Central Helpdesk employee, you need strong problem-solving abilities, customer service skills, and familiarity with IT support processes, often supported by a high school diploma or equivalent. Experience with ticketing systems, remote troubleshooting tools, and knowledge of Windows and Microsoft Office are typically required. Excellent communication, patience, and the ability to multitask help individuals excel when assisting diverse users with technical issues. These skills ensure prompt and effective support, leading to increased user satisfaction and smooth organizational operations.

What are some common challenges faced by team members working at the Goodwill Central Helpdesk, and how can they successfully address them?

Team members at the Goodwill Central Helpdesk often encounter challenges such as handling a high volume of support requests and addressing diverse technical issues across multiple locations. Successfully addressing these challenges involves strong organizational skills, effective communication, and prioritizing tasks based on urgency. Collaboration with IT specialists and clear documentation of solutions are essential for maintaining efficient support. Regular training and knowledge sharing within the team also help in staying updated on new systems and best practices.

What is the difference between Goodwill Central Helpdesk vs Goodwill Customer Service Representative?

AspectGoodwill Central HelpdeskGoodwill Customer Service Representative
Required CredentialsBasic IT knowledge, possibly some certificationsHigh school diploma, customer service skills
Work EnvironmentCall center or helpdesk support settingRetail store or donation center
Employer & Industry UsageUsed in IT support within GoodwillUsed in retail and donation services
Common Search & ComparisonHelpdesk focuses on technical supportCustomer service focuses on client interaction

The Goodwill Central Helpdesk primarily handles technical support and IT-related issues, requiring some technical certifications. In contrast, a Goodwill Customer Service Representative focuses on assisting customers in retail or donation settings, emphasizing customer interaction skills. While both roles serve the organization, they differ significantly in responsibilities, environment, and skill requirements.

What is the Goodwill Central Helpdesk?

The Goodwill Central Helpdesk is a support center that provides assistance to employees, volunteers, and sometimes customers of Goodwill organizations. It handles technical issues, such as computer or network problems, as well as general inquiries about internal systems and processes. The helpdesk acts as a central point of contact for troubleshooting, guidance, and issue resolution, ensuring smooth daily operations throughout the organization. Many Goodwill locations have their own helpdesk, but a central helpdesk supports multiple sites or regions to maintain consistent service and support.
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Goodwill Central Helpdesk jobs near you
Infographic showing various Goodwill Central Helpdesk job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Donation Attendant (OKC - May & Grand)

Donation Attendant (OKC - May & Grand)

Goodwill Industries of Central Oklahoma

Oklahoma City, OK • On-site

$13.25/hr

Full-time

Posted 5 days ago

Job description

Goodwill Central Oklahoma is seeking individuals to help grow our mission- We help people overcome challenges to employment. Working at Goodwill is more than a job. Joining our team is a chance to do good for yourself and the community. With our community's donations and contract services we generate the money needed to support our programs which provide training and supportive services to individuals who seek greater independence.
We invite you to take the first step in making a difference by applying to a position with Goodwill.
JOB SUMMARY: Responsible for transporting donated goods, new goods and target product from customer vehicles and GICO trucks.
Starting Pay: $13.25 per hour
ESSENTIAL JOB FUNCTIONS:
  • Makes decisions about quality of donations and accepts or declines donation, with appropriate communication to customers.
  • Greets public in professional, cheerful manners, and provides customers with detailed written receipts.
  • Keep work and public areas neat, clean and orderly.
  • Maintains GICO equipment and property in good working condition and follows quality control standards.
  • Opens, closes and secures ADC at the end of shift.
  • Prepares and submits daily activity reports, tallies and inventories as assigned.
  • Reviews and is familiar with Goodwill Industries of Central OK safety policies, programs and procedures. Adheres to all safety rules, regulations and safety codes, and attends safety training sessions and necessary safety meetings.
  • Punctual & dependable attendance
  • Attends training as required
  • Abide by the policies and procedures as set forth by management.

ADDITIONAL RESPONSIBILITIES:
  • Performs other duties as required.

PHYSICAL REQUIREMENTS
This work is physical and requires the following physical activities:
  • Works 40-hour work week with variable hours and occasional overtime.
  • Must be able to lift 50 pounds.
  • Must be able to maneuver 200 pounds, pull utility carts on wheels on and off trucks.
  • Must be able to stand, bend, kneel and reach for long periods of time (up to 8 hours a day)
  • Good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

WORKING CONDITIONS:
  • Work schedule may include days, evenings, weekends, and holidays.
  • Work in climate-controlled atmosphere majority of time.
  • Work in variable climate outside, including severe weather conditions.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:
  • GED or equivalent preferred.
  • Demonstrates experience in areas of customer service or interaction preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Clear communication skills with supervisor and truck drivers, as well as with the customers.
  • Ability to get along with helper and work well together and other co-workers.
  • Able to take orders and follow instructions from Supervisor.
  • Ability to read and complete paperwork.
  • Demonstrate dependently through good attendance and adherence to timelines and schedules.
  • Good decision making skills.

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