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How much do goodwill central helpdesk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for goodwill central helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the Goodwill Central Helpdesk?

The Goodwill Central Helpdesk is a support center that provides assistance to employees, volunteers, and sometimes customers of Goodwill organizations. It handles technical issues, such as computer or network problems, as well as general inquiries about internal systems and processes. The helpdesk acts as a central point of contact for troubleshooting, guidance, and issue resolution, ensuring smooth daily operations throughout the organization. Many Goodwill locations have their own helpdesk, but a central helpdesk supports multiple sites or regions to maintain consistent service and support.

What are the key skills and qualifications needed to thrive as a Goodwill Central Helpdesk employee?

To thrive as a Goodwill Central Helpdesk employee, you need strong problem-solving abilities, customer service skills, and familiarity with IT support processes, often supported by a high school diploma or equivalent. Experience with ticketing systems, remote troubleshooting tools, and knowledge of Windows and Microsoft Office are typically required. Excellent communication, patience, and the ability to multitask help individuals excel when assisting diverse users with technical issues. These skills ensure prompt and effective support, leading to increased user satisfaction and smooth organizational operations.

What are some common challenges faced by team members working at the Goodwill Central Helpdesk, and how can they successfully address them?

Team members at the Goodwill Central Helpdesk often encounter challenges such as handling a high volume of support requests and addressing diverse technical issues across multiple locations. Successfully addressing these challenges involves strong organizational skills, effective communication, and prioritizing tasks based on urgency. Collaboration with IT specialists and clear documentation of solutions are essential for maintaining efficient support. Regular training and knowledge sharing within the team also help in staying updated on new systems and best practices.

What is the difference between Goodwill Central Helpdesk vs Goodwill Customer Service Representative?

AspectGoodwill Central HelpdeskGoodwill Customer Service Representative
Required CredentialsBasic IT knowledge, possibly some certificationsHigh school diploma, customer service skills
Work EnvironmentCall center or helpdesk support settingRetail store or donation center
Employer & Industry UsageUsed in IT support within GoodwillUsed in retail and donation services
Common Search & ComparisonHelpdesk focuses on technical supportCustomer service focuses on client interaction

The Goodwill Central Helpdesk primarily handles technical support and IT-related issues, requiring some technical certifications. In contrast, a Goodwill Customer Service Representative focuses on assisting customers in retail or donation settings, emphasizing customer interaction skills. While both roles serve the organization, they differ significantly in responsibilities, environment, and skill requirements.

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Goodwill Central Helpdesk jobs near you
Infographic showing various Goodwill Central Helpdesk job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 2% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Community Training Facilitator - Workforce Development

Goodwill Industries of Central Oklahoma

Oklahoma City, OK โ€ข On-site

Full-time

Posted 15 days ago

Job description

JOB SUMMARY: Responsible for having a applicable understanding of Goodwill's overall curriculum content including career pathway courses, training/professional development material, digital literacy lab curriculum and assessments, and eLearning curriculum as courses are added to the catalog of professional development opportunities for clients. This position competently manages the organization of a self-paced learning classroom while facilitating clients๏ฟฝ individual pace of progression and supporting different styles of adult learning. The organized Community Training Facilitator collects and manages accurate records of all assessments and self-paced training of clients including attendance, clients๏ฟฝ progress, and training effectiveness.? In addition, this position serves as the administrator and proctor for clients taking the online CLEET certification exam managing the exam registration paperwork and records.
The Community Training Facilitator strategically meets with potential clients introducing the training/education opportunities available, while explaining enrollment processes, and connecting them to available resources provided by Goodwill Central Oklahoma.
ESSENTIAL JOB FUNCTIONS:
As a Community Training Facilitator, you:
  • Ensure the pre-developed, eLearning career pathway courses and professional development training curriculum are accessible online and ready for client enrollment.
  • Organize and assist with managing the delivery of eLearning within the individually paced classroom while mentoring and supporting clients๏ฟฝ learning.
  • Practice classroom management for adult learners working on different courses at individual paces while fostering a safe, inclusive, and engaging learning environment.
  • Apply individual learner support and coaching strategies such as,
  • Offering one-on-one support, coaching, and feedback (as needed) to clients
  • Addressing learning barriers such as confidence, literacy, or technology skills
  • Encouraging client motivation, persistence, and accountability
  • Gain and maintain competency in all curriculum content within each of the currently offered career pathway certificate programs and professional development training workshop classes listed in Goodwill Central Oklahoma's Client Course Catalog and/or identified by WFD leadership.
  • Collect, maintain and submit data information, records and reports as stated in Goodwill Central Oklahoma Workforce Development (WFD) Standard Operating Procedures.
  • Meet with potential clients introducing the training/education opportunities available, while explaining the enrollment process, available benefits, and connecting clients to available resources provided by Goodwill Central Oklahoma.
  • Participate on in-house committees as needed on behalf of Goodwill Central Oklahoma, contributing to organizational initiatives, and projects. In-house committees may include departmental meetings, book clubs for professional development, Goodwill's all-staff monthly meetings, Goodwill's RISE professional development meetings, etc.

CORE COMPETENCIES:
  • Critical Thinking
  • Process Management
  • Time Management
  • Results Driven
  • Self-Knowledge
  • Commitment to our mission and live the values.

QUALIFICATIONS:
  • High School Diploma or equivalent required.
  • Post-Secondary Certification/bachelor's degree preferred.
  • Excellent communication skills and the ability to work effectively with diverse clients and other team members.
  • Proficient in MS Office Suite including Word, PowerPoint, Excel, Google apps and Outlook as well as able to navigate the internet with ease.
  • Must maintain a valid Oklahoma driver's license, have current auto insurance, and pass a MVR check.
  • Successfully pass OSBI/DOC background check as well as drug screening.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Describe a level of familiarity with workforce development/industry-specific types of training.
  • Provide past examples of organizing and maintaining a work-flow system.
  • Share examples of mentoring and supporting success of individuals working toward a goal.
  • Maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
  • Know about local community support and training services.
  • Effectively communicate, motivate, and encourage adults while providing vocational counseling and helping shift behaviors toward gaining employment.
  • Provide support services by working with disabled/disadvantaged persons and assisting in the rehabilitation process of Goodwill Central Oklahoma.
  • Successfully complete and maintain:
  • CPR and 1st Aid Training

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
  • This work is sedentary and requires the following activities: Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, smelling and visual acuity.
  • Standing in front of a classroom for long periods of time.
  • The employee may occasionally be required to climb or balance; crouch or crawl. Specific vision abilities required by this job include close vision, distance vision and color vision.
  • The ability to lift to 35 pounds, or more with assistance.
  • Employees are required to operate a computer.

WORK ENVIRONMENT:
  • Works in a climate controlled, office or classroom environment some of the time which may have variable temperatures.
  • This position works in an office and classroom environment.
  • This position has a set work week schedule.
  • Low noise level.
  • Works 40 hours per week or more with additional hours or weekends on occasion as needed and pre-arranged with WFD supervisor.
  • May be required to work with individuals who have come from disadvantaging conditions including registered sex offenders, homeless, disabled, children, formerly incarcerated, veterans, and others. Training staff must be comfortable with the demographic served by Goodwill Central Oklahoma, which is a fair chance employer.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

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