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Goodwill Central Helpdesk information

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$12

$23

$33

How much do goodwill central helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for goodwill central helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Central Helpdesk employee, and why are they important?

To thrive as a Goodwill Central Helpdesk employee, you need strong problem-solving abilities, customer service skills, and familiarity with IT support processes, often supported by a high school diploma or equivalent. Experience with ticketing systems, remote troubleshooting tools, and knowledge of Windows and Microsoft Office are typically required. Excellent communication, patience, and the ability to multitask help individuals excel when assisting diverse users with technical issues. These skills ensure prompt and effective support, leading to increased user satisfaction and smooth organizational operations.

What are some common challenges faced by team members working at the Goodwill Central Helpdesk, and how can they successfully address them?

Team members at the Goodwill Central Helpdesk often encounter challenges such as handling a high volume of support requests and addressing diverse technical issues across multiple locations. Successfully addressing these challenges involves strong organizational skills, effective communication, and prioritizing tasks based on urgency. Collaboration with IT specialists and clear documentation of solutions are essential for maintaining efficient support. Regular training and knowledge sharing within the team also help in staying updated on new systems and best practices.

What is the difference between Goodwill Central Helpdesk vs Goodwill Customer Service Representative?

AspectGoodwill Central HelpdeskGoodwill Customer Service Representative
Required CredentialsBasic IT knowledge, possibly some certificationsHigh school diploma, customer service skills
Work EnvironmentCall center or helpdesk support settingRetail store or donation center
Employer & Industry UsageUsed in IT support within GoodwillUsed in retail and donation services
Common Search & ComparisonHelpdesk focuses on technical supportCustomer service focuses on client interaction

The Goodwill Central Helpdesk primarily handles technical support and IT-related issues, requiring some technical certifications. In contrast, a Goodwill Customer Service Representative focuses on assisting customers in retail or donation settings, emphasizing customer interaction skills. While both roles serve the organization, they differ significantly in responsibilities, environment, and skill requirements.

What is the Goodwill Central Helpdesk?

The Goodwill Central Helpdesk is a support center that provides assistance to employees, volunteers, and sometimes customers of Goodwill organizations. It handles technical issues, such as computer or network problems, as well as general inquiries about internal systems and processes. The helpdesk acts as a central point of contact for troubleshooting, guidance, and issue resolution, ensuring smooth daily operations throughout the organization. Many Goodwill locations have their own helpdesk, but a central helpdesk supports multiple sites or regions to maintain consistent service and support.
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Goodwill Central Helpdesk jobs near you

Store Associates (36th & Reding)

Goodwill Industries of Central Oklahoma

Oklahoma City, OK • On-site

$13/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Goodwill Central Oklahoma is seeking individuals to help grow our mission- We help people overcome challenges to employment. Working at Goodwill is more than a job. Joining our team is a chance to do good for yourself and the community. With our community’s donations and contract services we generate the money needed to support our programs which provide training and supportive services to individuals who seek greater independence.

We invite you to take the first step in making a difference by applying to a position with Goodwill.

JOB SUMMARY: To provide excellent customer service to internal and external customers and perform a variety of general store duties including collecting, sorting, processing and selling merchandise.

This is not a supervisory role.

Starting Pay:

  • $13.00 per hour

Benefits:

  • Medical
  • Dental
  • Vision
  • Life
  • 401k
  • *All employees are eligible for the RISE program at Goodwill. RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life’s challenges.

ESSENTIAL JOB FUNCTIONS:

  • Punctual and dependable attendance.
  • Provide excellent customer service to customers and donors.
  • Properly distribute items from the back room to the correct areas of the.
  • Clean and straighten items on the floor.
  • Clean the store, the dressing rooms, and the bathrooms.
  • Abide by the policies and procedures as set forth by Goodwill Industries of Central Oklahoma.
  • Must be able to perform tasks according to work instructions.
  • Ensure security of all company assets and donations.
  • Perform general sales floor/production area duties and cross train in all work areas.
  • Adhere to cash handling procedures as outlined by Agency procedures.
  • Greet and assist all donors/customers while directing complaints to management.
  • Assist in loading and unloading of Goodwill trucks and trailers.
  • Maintain store housekeeping to Agency standards.
  • Attend training as required
  • Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

ADDITIONAL RESPONSIBILITIES:

  • Perform other duties and projects as required by management.

QUALIFICATIONS:

  • High school diploma or GED, preferred.
  • Prior customer service experience, preferred.
  • Ability to speak, read and write the English language.
  • Reliable transportation and communication, required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

  • Live the Values
  • Results Driven
  • Customer Focus
  • Communication
  • Job Skills Knowledge

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • High level of attention to detail.
    • Excellent verbal and written communication skills.
    • Strong organizational skills and the ability to work on several projects at once.
    • Strong sense of internal and external customer service.
    • Good time management skills and demonstrate adherence to timelines and schedules.
    • Good decision making skills.
    • Basic math skills.
    • Good interpersonal skills: able to work well with a wide range of people.

    PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    • This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, smelling and visual acuity.
    • The ability to push, pull and lift up to 50 pounds, or more with assistance.
    • Employee is required to operate a computer.
    • The employee is required to handle textiles and donated goods and must be able to move stock onto or off shelves.

    WORK ENVIRONMENT:

    • Works in climate-controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
    • Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and blackout periods which may vary from week to week as well as occasional overtime when approved by management.
    • Moderate noise level.
    • May work part time or full time at the discretion of management.

    NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

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