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Global Technical Account Manager Jobs in Indiana

Impact Networking

Technical Account Manager

Hammond, IN · On-site

$95K - $120K/yr

Job Overview The Technical Account Manager (TAM) serves as a trusted technical advisor and governance partner for assigned managed services clients. This role provides proactive technical oversight ...

Impact Networking

Technical Account Manager

Hammond, IN · On-site

$20K/yr

Job Overview The Technical Account Manager (TAM) serves as a trusted technical advisor and governance partner for assigned managed services clients. This role provides proactive technical oversight ...

Rentokil

Technical Account Manager, US Pest

Indianapolis, IN · On-site +1

$85K - $111K/yr

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control ... Reduce risk and infestation for your customers (nationally) and all Technical Account Manager (TAM ...

InComm Payments

We own over 400 global technical patents and a network that includes over 525,000 points of retail ... About This Opportunity The Account Manager I is responsible for supporting several areas of the ...

Veolia Environnement SA

Account Manager

Elkhart, IN · On-site

$85K - $105K/yr

Company Description Veolia Group is a global leader in environmental services, operating across all ... A successful Account Manager demonstrates excellence in technical competency, customer service ...

Veolia Environnement SA

Account Manager

Elkhart, IN · On-site +1

$85K - $105K/yr

Company Description Veolia Group is a global leader in environmental services, operating across all ... A successful Account Manager demonstrates excellence in technical competency, customer service ...

Water Technologies

Account Manager

Elkhart, IN · On-site

Company Description Veolia Group is a global leader in environmental services, operating across all ... A successful Account Manager demonstrates excellence in technical competency, customer service ...

F3 Design

Senior Account Manager

Bloomington, IN · On-site

$77 - $85/hr

OneNet Global - Remote Compensation: $77,000 - $85,000 / year Description The Senior Account ... Escalate technical issues appropriately and follow through to resolution * Maintain accurate CRM ...

LyondellBasell

Jr. Account Manager

Walkerton, IN · Remote

$36K - $49K/yr

LyondellBasell is a leader in the global chemical industry creating solutions for everyday ... Bachelor's degree required, Scientific, Technical or Business field is preferred * Minimum of 2 ...

Nutreco

Swine Account Manager

Indianapolis, IN · On-site

As global leaders in animal nutrition and feed additive solutions, our shared purpose of Feeding ... Working closely with technical teams, you will contribute to swine research strategy, execute ...

Trouw Nutrition

Swine Account Manager

Indianapolis, IN · On-site

As global leaders in animal nutrition and feed additive solutions, our shared purpose of Feeding ... Working closely with technical teams, you will contribute to swine research strategy, execute ...

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Global Technical Account Manager information

What is a global technical account manager?

A Global Technical Account Manager (GTAM) is a professional responsible for managing and supporting the technical needs of a company's key clients across multiple regions or countries. They act as the main point of contact between the client and the company's technical teams, ensuring that products and services are delivered effectively and any technical issues are resolved quickly. GTAMs often work with multinational clients, providing strategic guidance, facilitating communication, and coordinating resources to meet global requirements. Their goal is to build strong client relationships and ensure customer satisfaction with the company's technical offerings.

How does a global technical account manager typically collaborate with international clients and internal teams?

As a Global Technical Account Manager, you will regularly coordinate with both international clients and cross-functional internal teams, such as sales, engineering, and support. This role requires strong communication skills to manage client expectations, provide technical guidance, and ensure seamless delivery of solutions across different time zones and cultures. You'll often act as the primary technical point of contact, facilitating regular status updates, troubleshooting complex issues, and driving alignment between client requirements and internal resources. Adapting to diverse work styles and leveraging virtual collaboration tools are key to success in this dynamic environment.

What are the key skills and qualifications needed to thrive as a global technical account manager, and why are they important?

A Global Technical Account Manager requires strong technical expertise, customer relationship management experience, and typically a degree in computer science or a related field. Familiarity with CRM platforms, cloud services, and technical support systems, as well as relevant certifications like ITIL or AWS, is highly beneficial. Exceptional communication, problem-solving, and cross-cultural collaboration skills help build trust and navigate complex client environments. These competencies are crucial for delivering high-value solutions, ensuring client satisfaction, and managing international accounts effectively.

What is the difference between Global Technical Account Manager vs Technical Support Engineer?

AspectGlobal Technical Account ManagerTechnical Support Engineer
CredentialsTechnical certifications, industry-specific knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, strategic account managementTechnical issue resolution, customer support
Employer & IndustryTech companies, enterprise solutionsIT service providers, software companies
Search & Comparison IntentUnderstanding strategic roles, account managementTechnical troubleshooting, support roles

The Global Technical Account Manager focuses on strategic, long-term relationships with clients, ensuring product success and satisfaction. In contrast, a Technical Support Engineer primarily handles technical issues and troubleshooting. Both roles require technical expertise, but their focus and daily tasks differ significantly.

What are popular job titles related to Global Technical Account Manager jobs in Indiana?

For Global Technical Account Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Global Technical Account Manager jobs in Indiana look for?

The top searched job categories for Global Technical Account Manager jobs in Indiana are:

What cities in Indiana are hiring for Global Technical Account Manager jobs?

Cities in Indiana with the most Global Technical Account Manager job openings:

Global Technical Account Manager jobs near you

Technical Account Manager

Indianapolis, IN • On-site

Impact Networking
IT Services • 501 - 1,000 employees

7.3

Company rating: 7.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

127th of 225 rated it services

People enjoy working here

Good employer

Respectful managers

Learn more about Impact Networkingexternal

$95K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Built on service. Powered by people.
Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.
What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next.
Job Overview
The Technical Account Manager (TAM) serves as a trusted technical advisor and governance partner for assigned managed services clients. This role provides proactive technical oversight by assessing client environments against standards, identifying risk and lifecycle exposure, and translating findings into clear, actionable recommendations. The TAM partners closely with internal delivery teams and customer stakeholders to ensure environments are stable, supportable, and aligned with best practices. This position is focused on strategic technical visibility and planning rather than daytoday ticket execution.

Our North Star: Client Centricity

Responsibilities
  • Serve as the primary technical point of contact and advisor for assigned client environments
  • Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk
  • Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure
  • Identify and document risks, gaps, and improvement opportunities with clear business impact
  • Translate technical findings into actionable recommendations that support client planning and decision making
  • Partner with internal service, engineering, and project teams to route and validate remediation efforts
  • Contribute to and maintain accurate technical documentation and environment visibility
  • Support lifecycle planning discussions by identifying endoflife, endofsupport, and supportability risks
  • Participate in client meetings to review environment health, risks, and recommended actions

Qualifications & Experience
  • 5+ years of experience in IT service delivery with managed services experience strongly preferred
  • Proven ability to perform environment assessments and technical reviews (including audit-style evaluations) and identify broader technical patterns, risks, and gaps
  • Experience progressing beyond support roles into systems engineering, implementation, or project work
  • Strong clientfacing communication skills with the ability to translate technical concepts into business terms
  • Handson experience with Microsoft 365 and Azure environments
  • Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint management, backup, and disaster recovery
  • Familiarity with cybersecurity concepts including identity, access management, and endpoint protection
  • Experience using MSP tools such as RMM, PSA, and documentation platforms
  • Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience

What Drives Impact
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time.
Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:
  • Innovation: We embrace change because innovation lives outside the comfort zone.
  • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
  • Honesty: We are fiercely transparent and consistently honest.
  • Fun: We fuel work with fun, knowing life's too short for boring.
  • Low Ego: We champion ideas over titles, because brilliance knows no rank.
  • One Team: We win as a team, we lose as a team, we are one team.
Compensation
The typical base salary for this role is $95,000-$120,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department.
Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.

Benefits We Take Pride In
    • 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
    • Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
    • Development and growth opportunities with on-going training & continued education reimbursement
    • 401(K) & retirement plans with complimentary financial advisory services
    • Comprehensive health, disability, life, dental, and vision plans

    For more information, visithttps://www.impactmybiz.com/careers/#benefits
    Work Authorization & Immigration Sponsorship

    Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
    Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations.

    #LI-Onsite
    Employment Type: Full-Time

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