Global Tech Support Jobs (NOW HIRING)

Location:

Must be commutable to the Boston, MA, San Francisco, CA, or Chicago, IL area

Job Overview

As a senior member of the Global Advisory Services team, you will work directly with Global HQ Pharma clients as a trusted partner, helping them navigate complex strategic, technological, and operational challenges. You will shape and deliver highimpact consulting engagements for C-Suite stakeholders, building deep client intimacy through insightdriven dialogue, proactive partnership, and consistent delivery excellence.

You will be accountable for driving client satisfaction, identifying new opportunities, and achieving or exceeding assigned revenue targets.

Desired capabilities:

Client Partnership, Trust & Growth

• Act as a trusted strategic thought partner to C-suite business and IT stakeholders, building long-term relationships grounded in deep business, commercial data and technology understanding, proactive guidance, and consistent delivery excellence.
• Bring tangible client relationships from professional experience in technology consulting or the pharmaceutical/life sciences industry.
• Own client engagements end-to-end, ensuring satisfaction, quality, and measurable value, while identifying followon opportunities and generating new leads across Technology solutions & services and the wider IQVIA portfolio.
• Meet or exceed assigned revenue targets by developing and delivering high-impact, tailored proposals.
• Maintain proactive postdelivery engagement to reinforce partnership and client intimacy.

Strategic Consulting & Advisory Leadership

• Provide clear strategic direction and high-quality leadership across projects, shaping actionable recommendations that address client priorities and industry dynamics.
• Communicate complex insights effectively to senior stakeholders and ensure that deliverables and proposals reflect rigorous thinking, client relevance, and strategic coherence.
• Stay ahead of industry, competitive, technology and regulatory trends to inform client discussions and shape differentiated value propositions.

CrossFunctional Collaboration & Integrated Solutioning

• Facilitate cross-functional collaboration across the broader DTAS (advisory, data strategy & governance, architecture, analytics, outsourcing, technology ecosystem.
• Leverage internal expertise to design integrated, enterprise-grade solutions that unite strategy, data, technology and analytics and foster a culture of excellence and innovation.
• Translate major technologies transforming life sciences-AI/ML, digital health, RWE platforms, data interoperability, nextgen commercial architectures-into meaningful strategic implications for clients.

Thought Leadership & Practice Building

• Contribute to firm visibility and reputation through thought leadership, client forums, and external engagement.
• Support team development through recruiting, mentoring, coaching, and building capability to maintain a high standard of competitive excellence.

Qualifications

• Bachelor's degree or equivalent, graduate degree or MBA not required but preferred
• Minimum 12 years' professional experience in technology/data & digital strategy consulting or the pharmaceutical/life sciences industry, with demonstrated career progression.
• Strong commitment to and experience within the life sciences and/or healthcare space.
• Demonstrated leadership in managing teams, developing people, and delivering highimpact client engagements.
• Proven ability to build lasting client relationships grounded in trust, partnership, and mutual value creation.
• Willingness and ability to travel to client locations as needed.

Regardless of your background or your functional expertise, we are on the lookout for experienced team members who will live the competencies below on a daily basis:

• Client centricity
• Delivery excellence
• Collaboration
• Empowerment
• Coaching

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.