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Global Tech Support Jobs in Utah (NOW HIRING)

Amicis Global

Tech Support

South Jordan, UT · On-site

$20 - $21/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

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Global Tech Support information

What is a global tech support?

A Global Tech Support role involves providing technical assistance to customers or internal users across different countries and time zones. Professionals in this position troubleshoot hardware, software, and network issues, often using remote tools to resolve problems. They must have strong communication skills, technical expertise, and the ability to work in a fast-paced, multicultural environment. Global Tech Support teams often operate 24/7 to ensure continuous support for clients worldwide.

How does a global tech support professional typically manage communication across different time zones and cultures?

Global Tech Support professionals often work with clients and colleagues from various countries, requiring flexibility in scheduling and strong cross-cultural communication skills. They may need to adjust their work hours or be part of a rotational on-call team to provide 24/7 support. Understanding cultural nuances and adapting communication styles is crucial to effectively resolve technical issues and build trust with international users. Many organizations provide tools and training to help tech support staff coordinate across time zones and work seamlessly with global teams.

What are the key skills and qualifications needed to thrive as a global tech support, and why are they important?

To thrive as a Global Tech Support specialist, you need strong troubleshooting skills, technical knowledge of hardware and software systems, and often a degree in IT or related certifications like CompTIA or Microsoft. Familiarity with remote desktop tools, ticketing systems such as Zendesk or ServiceNow, and knowledge of network protocols are crucial. Outstanding communication, patience, and cultural awareness help in effectively supporting a diverse global user base. These competencies ensure prompt and efficient problem resolution, high customer satisfaction, and seamless technical operations across international teams.

What is the difference between Global Tech Support vs Technical Support Specialist?

AspectGlobal Tech SupportTechnical Support Specialist
CertificationsIT certifications (e.g., CompTIA, Cisco)Similar certifications often required
Work EnvironmentInternational, remote, or multi-location supportTypically local or regional support centers
Employer & IndustryGlobal corporations, tech companiesVaries from small to large companies, tech or telecom sectors
Search & Comparison IntentUnderstanding global support roles, career pathsTechnical problem-solving, customer service skills

Global Tech Support and Technical Support Specialist roles share similar technical skills and certifications. However, Global Tech Support involves supporting international clients across multiple regions, often requiring multilingual skills and knowledge of global systems. Technical Support Specialists typically focus on local or regional customer issues. Both roles are essential in tech industries, but Global Tech Support emphasizes a broader scope and international experience.

Is global tech support a good career path?

Global tech support is a viable career option for individuals with strong problem-solving skills, technical knowledge, and customer service abilities. It often involves troubleshooting hardware and software issues, using tools like remote access software, and may require certifications such as CompTIA or Microsoft. The role can offer opportunities for advancement into specialized or managerial positions within the tech industry.

What are popular job titles related to Global Tech Support jobs in Utah?

For Global Tech Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Global Tech Support jobs in Utah look for?

The top searched job categories for Global Tech Support jobs in Utah are:

Global Tech Support jobs near you
Infographic showing various Global Tech Support job openings in Utah as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 67% In-person, and 33% Hybrid job distribution.

GSD Global Support Tech Generalist English/Spanish Required

The Church of Jesus Christ of Latter-day Saints

Bluffdale, UT • On-site

Full-time

Re-posted 8 days ago

Church of Jesus Christ of Latter-day Saints rating

8.6

Company rating: 8.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

3rd of 18 rated religious organizations

Job description


The purpose of the Global Services Department is to help others come unto Christ by serving members, leaders, and employees globally in a simple, efficient, and Christ-centered way.
The Global Tech Support Generalist serves as the first point of contact for individuals seeking technical assistance and support. In this role, you will help resolve a wide range of technology issues involving desktops, laptops, mobile devices, software applications, operating systems, network connectivity, and Church-supported technologies.
This position combines technical troubleshooting with exceptional customer service. Successful candidates are energized by helping others, thrive in a fast-paced support environment, and enjoy solving problems while creating a positive customer experience.
Every interaction is an opportunity to support the global mission of the Church by ensuring members, leaders, and employees have the technology resources they need to serve effectively.
This is a full-time (40-hour/week) position. Under current hybrid working arrangements, employees are required to work in the Riverton, Utah office a minimum of one day per week, or more frequently as business needs require. This AWA hybrid working arrangement requires ongoing approval.
Responsibilities
  • Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
  • Provides technical support of hardware, systems, sub-systems and/or applications
  • Assists with navigating around application menus, may be required to remote into customer's computer
  • Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
  • Offers alternative solutions where appropriate
  • Records all customer contact information in CRM system
  • Escalates more complex problems to the Global Tech Support Specialist when appropriate
  • Performs work under general supervision
  • Serve as the primary point of contact for customers through phone, email, and chat channels.
  • Deliver prompt, professional, and customer-focused technical support for hardware, software, systems, applications, and Church-supported technologies.
  • Diagnose, troubleshoot, and resolve technical issues by gathering information, identifying root causes, and implementing effective solutions.
  • Guide customers through technical processes using clear, easy-to-understand communication.
  • Utilize remote support tools to assist users with troubleshooting and resolution.
  • Support users experiencing network connectivity issues, VPN access challenges, password-related concerns, and other common technical issues.
  • Document customer interactions, troubleshooting steps, and resolutions accurately within CRM systems.
  • Maintain productivity and quality standards while managing multiple customer requests in a fast-paced environment.
  • Build positive customer relationships through empathy, professionalism, and a commitment to excellent service.
  • Escalate complex or specialized issues appropriately while maintaining ownership of the customer experience.
  • Contribute to team success by sharing knowledge, identifying process improvements, and supporting a culture of continuous learning.

Qualifications
  • High School Diploma or equivalent required
  • Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
  • 0 to 2 years previous computer technical support
  • Fluency in reading, writing, and speaking both Spanish and English. Working in a fast-paced contact call center environment while providing technical support in both Spanish and English are required.
  • Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
  • Understanding of Active Directory to unlock and reset passwords
  • Proficient with troubleshooting all Windows Operating systems
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

Preferred
  • Previous experience in a technical support, service desk, help desk, contact center, or customer support environment.
  • Experience troubleshooting Windows operating systems.
  • Understanding of Active Directory, including account unlocks and password resets.
  • Experience supporting remote users, VPN connectivity, networking fundamentals, and device configuration.
  • Familiarity with Church meetinghouse technology and related support systems.

Key Competencies
  • Customer Focus
  • Technical Troubleshooting
  • Active Listening
  • Problem Solving
  • Adaptability
  • Learning Agility
  • Time Management
  • Attention to Detail
  • Collaboration
  • Accountability
  • Professional Communication
  • Resilience Under Pressure

About Us
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

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