Global Tech Support Jobs in Utah (NOW HIRING)

Location: Salt Lake City, US; Chicago, US

ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

Reporting to the Head of Technology, Security and Data Risk, the Global Technology Change Risk Senior Manager will lead the risk oversight of the unprecedented amount of technology change at Alter Domus. You will bring deep knowledge of modern technology architecture, infrastructure, data, applications and AI, have strong risk management experience and a good understanding of agile and waterfall project management.

• Lead the technology change risk programme ensuring all material technology-driven changes (AI, data, system, migrations, automation, digital transformation initiatives) are assessed for risk prior to and during execution.
• Partner with Tech, project delivery, and business stakeholders to embed risk controls into the change management lifecycle, from intake and impact assessment through testing, deployment, and post-implementation review.
• Identify, evaluate, and monitor technology and operational risks arising from global change initiatives, escalating material issues to senior leadership and relevant risk committees.
• Assess risks specific to AI adoption within change initiatives, including model governance, data privacy, algorithmic bias, and regulatory compliance, and ensure AI‑driven tools and processes are incorporated safely into the change risk framework.
• Provide guidance, training, and thought leadership to project teams and junior risk staff on technology change risk best practices, fostering a proactive risk culture across the organization.
• Develop and maintain risk metrics, dashboards, and reporting to provide visibility into the change risk portfolio for executive and regulatory stakeholders.
• As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels.
• Promote and build the Alter Domus brand and culture both internally and externally, acting as an ambassador and role‑model to our people, clients, and customers to embed the Alter Domus Values and promote our Employer Value Proposition.
• As a director of Alter Domus, you will maintain a relentless focus on cost and budget discipline, driving a culture of accountability.
• Drive a culture of compliance and risk control to mitigate financial, operational and reputational risks.
• Ensure the company maintains the highest Environmental, Sustainability and Governance (ESG) standards.

• Deep knowledge of modern technology architecture, infrastructure, data, applications and AI.
• Deep understanding of technology project delivery (agile and waterfall project management).
• Motivation to build on the role and develop operational resilience to meet the expectations of our clients and regulators alike.

• Demonstrate superior business insight and commercial acumen combined with strong technical expertise and analytical problem‑solving skills.
• Hands‑on subject matter expert capable of taking on a wide range of tasks with humility and flexibility.
• Strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus; decisive and persuasive to achieve results and adept at engaging with C‑level executives and high‑profile clients.
• Proven track‑record of working autonomously in a matrixed organisation and strong partnering skills, using them to build internal networks to achieve objectives.
• Intellectual curiosity and a global mind‑set, allowing partnership across regions and beyond with agility and flexibility; challenges status quo to improve things, acting as a change agent.
• High energy and passion to drive the business and positively influence others; avoids complacency and strives for success, acting quickly to tackle issues.
• Adept at managing competing demands on time, prioritising actively and remaining calm under pressure while navigating complexity with confidence and resilience.
• Personal learning agility and an ability to adopt and champion new skills and ways of working to role‑model and inspire others.
• Strong commitment to high integrity and ethics.

• Supervisory Board / Audit and Risk Committee, Group Executive Board
• Regional Executives, Leaders, Directors and Senior Managers
• Finance, IT and Human Resources

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry‑leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• Opportunity to invest in our growth and success through our Employee Share Plan

We offer a salary of $110,000 to $170,000+ depending on the skills and experience brought to the position. We encourage all candidates to apply and discuss the overall package on offer with our recruitment team.

Alter Domus is an Equal Opportunity Employer: Equity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.