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Global Forwarding Jobs (NOW HIRING)

DHL (Deutsche Post)

Air Import Supervisor

Chicago, IL

$68K - $91K/yr

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our ...

DHL (Deutsche Post)

Air Import Specialist

Atlanta, GA

$21.32 - $28.43/hr

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our ...

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How much do global forwarding jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for global forwarding in the United States is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.08 per hour, depending on experience, location, and employer.

What is global forwarding?

Global forwarding refers to the process of coordinating and managing the shipment of goods across international borders. This includes arranging transportation, handling customs documentation, and ensuring compliance with international regulations. Global forwarders work with various carriers, such as air, sea, and land transport, to move products efficiently from the origin to the destination. They play a crucial role in supply chain management and help businesses navigate the complexities of global trade.

What is the difference between Global Forwarding vs Customs Broker?

AspectGlobal ForwardingCustoms Broker
Primary RoleManaging international logistics, transportation, and freight forwardingHandling customs clearance and import/export documentation
CredentialsLogistics certifications, freight forwarding licensesCustoms brokerage licenses, import/export certifications
Work EnvironmentLogistics companies, freight carriers, shipping portsCustoms offices, import/export companies
Industry UsageGlobal supply chain managementImport/export compliance and customs procedures

Global Forwarding focuses on coordinating international shipments and transportation logistics, while Customs Brokers specialize in clearing goods through customs and ensuring compliance with import/export regulations. Both roles are essential in international trade but serve different functions within the supply chain.

What are the key skills and qualifications needed to thrive as a Global Forwarding Specialist, and why are they important?

To thrive as a Global Forwarding Specialist, you need expertise in international logistics, supply chain management, and knowledge of import/export regulations, often supported by a relevant degree or certification such as CILT or FIATA. Familiarity with freight management systems, customs software, and transportation management tools is typically required. Strong negotiation, problem-solving, and cross-cultural communication skills help build relationships with global partners and manage complex shipments. These skills ensure the efficient, compliant, and cost-effective movement of goods across international borders.

What are some common challenges faced by professionals in global forwarding, and how can they be addressed?

Professionals in global forwarding often encounter challenges such as navigating complex international regulations, managing tight shipping deadlines, and handling unexpected customs delays. Staying up-to-date with changing trade policies and fostering strong relationships with carriers and customs brokers are key strategies for overcoming these obstacles. Additionally, effective communication and proactive problem-solving within a collaborative team environment help ensure that shipments move smoothly and clients remain satisfied.
More about Global Forwarding jobs
What are the most commonly searched types of Global Forwarding jobs? The most popular types of Global Forwarding jobs are:
What job categories do people searching Global Forwarding jobs look for? The top searched job categories for Global Forwarding jobs are:
Global Forwarding jobs near you
Infographic showing various Global Forwarding job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $43,385 per year, or $20.9 per hour.

OMS Customer Program Manager

Air Express International USA, Inc.

Newark, NJ • On-site

$105K - $141K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: OMS Customer Program Manager
Location: Edison, New Jersey

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows.

Role Responsibility

The Customer Program Manager is responsible for leading strategic customer engagements, ensuring operational excellence, financial healthiness and driving continuous improvement across the customer lifecycle.  This role serves as the primary interface between the organization and key customers-overseeing service delivery, commercial performance, business continuity, and long-term account development.  It acts as the focal point for all DGF business with customers, including OMS, Ocean Freight and Air Freight performance, relationship and escalation management.

What You'll Do

  • Build and maintain strong commercial and strategic relationships with assigned customers.
  • Develop and execute a value delivery roadmap aligned with customer goals and organizational capabilities.
  • Drive account development initiatives to expand business opportunities.
  • Conduct regular business reviews with customers to assess performance and identify improvement areas.
  • Monitor and analyze market intelligence to anticipate customer needs and competitive trends.
  • Ensure high-quality day to day service delivery while meeting contractual and performance expectations.
  • Oversee effective exceptions management, ensuring timely resolution and preventative actions.
  • Manage contracts and rate agreements, ensuring accuracy and timely updates.
  • Monitor billing performance, driving accuracy, completeness, and timely updates.
  • Own and maintain Standard Operating Procedures (SOPs) with consistent communication and updates to stakeholders.
  • Lead Corrective and Preventive Action (CAPA) processes to address issues and drive lasting improvements.
  • Facilitate operational training and troubleshooting support for internal teams and customer interfaces.
  • Develop, implement, and maintain Business Continuity Plans (BCP) aligned with organizational standards and customer requirements.
  • Support Disaster Recovery Planning (DRP) and ensure readiness for crisis scenarios.

Qualifications

  • Bachelor's degree in Business, Supply Chain, Logistics, or related field.
  • 5+ years in logistics/supply chain (including freight forwarding and PO management).
  • Direct exposure to customer-facing programs/projects and collaboration in a global environment.
  • In depth 3PL/4PL/OMS domain and forwarding knowledge.
  • Excellent knowledge of Supply Chain Solutions, Ocean/Air freight, market and players.
  • Commercial acumen.
  • Strong analytical and problem solving skills.
  • Ability to manage multiple priorities and operate effectively in a fast-paced environment.
  • Excellent communication, relationship-building, and stakeholder management capabilities.
  • Experience working with BI tools (e.g., Power BI, Tableau) is preferred.
  • Understanding of InforNexus is preferred.
  • MS Excel/Word/PowerPoint.


Pay Range: $105,843.75 - $141,125.00+ (Based on Experience)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
* Vision: Optional coverage for exams, frames, and contacts.
* Dental: Optional coverage for preventive, basic, and major services.
* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.


Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.



Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.


Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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References
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1. https://www.logistics.dhl/us-en/home/careers.html

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