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Genesys Pre Sales Engineer Jobs (NOW HIRING)

Telus Digital

$180K - $224K/yr

... pre-sales engineering, or technical consulting within cloud and contact center technologies * Strong expertise in Genesys Cloud CX (Genesys CCaaS), including architecture, integrations, and platform ...

Union.ai

Sales Engineer (Pre-Sales)

Seattle, WA · On-site

$145K - $200K/yr

... Sales Engineer to support our sales team with our ambitious revenue growth goals as we continue to onboard new customers to Union. In this role, you will: * Contribute to building our pre-sales ...

Convera

Senior Pre-Sales Engineer

$56.50 - $73/hr

Senior Pre-Sales Solutions Engineer As a Senior Pre-Sales Solutions Engineer, you will define the technical strategy that powers Convera's cross-border commerce ecosystem. You'll shape partner ...

Nüvitek

Pre-Sales Engineer

Mclean, VA · On-site

$150K - $175K/yr

... sales engineering, or similar client-facing technical role. * Strong ability to translate business needs into technical concepts and communicate value to both technical and non-technical audiences.

Hewlett Packard Enterprise Development LP

Senior Pre-Sales Systems Engineer This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to ...

Hewlett Packard Enterprise Development LP

Senior Pre-Sales Systems Engineer This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to ...

ATC Union

Sales Engineer

Minneapolis, MN · Remote

This role is critical in supporting revenue growth by delivering high-impact pre-sales technical expertise, solution design, and customer engagement. The Sales Engineer serves as a trusted technical ...

ATC Union

Sales Engineer

Afton, MN · Remote

This role is critical in supporting revenue growth by delivering high-impact pre-sales technical expertise, solution design, and customer engagement. The Sales Engineer serves as a trusted technical ...

ATC Union

Sales Engineer

Afton, MN · Remote

This role is critical in supporting revenue growth by delivering high-impact pre-sales technical expertise, solution design, and customer engagement. The Sales Engineer serves as a trusted technical ...

ATC Union

Sales Engineer

Afton, MN · On-site

This role is critical in supporting revenue growth by delivering high-impact pre-sales technical expertise, solution design, and customer engagement. The Sales Engineer serves as a trusted technical ...

ATC Union

Sales Engineer

Afton, MN · Remote

This role is critical in supporting revenue growth by delivering high-impact pre-sales technical expertise, solution design, and customer engagement. The Sales Engineer serves as a trusted technical ...

Jumpmind, Inc.

Senior Sales Engineer

Columbus, OH · On-site

Senior Sales Engineer Requisition Title: Senior Sales Engineer Position Summary: We are seeking an ... successful pre-sales engagements and long-term customer satisfaction. Key Responsibilities:

ATC Union

Sales Engineer

Afton, MN · Remote

This role is critical in supporting revenue growth by delivering high-impact pre-sales technical expertise, solution design, and customer engagement. The Sales Engineer serves as a trusted technical ...

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Genesys Pre Sales Engineer information

See salary details

$43.5K

$96.2K

$149K

How much do genesys pre sales engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for genesys pre sales engineer in the United States is $96,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Pre Sales Engineer, and why are they important?

To thrive as a Genesys Pre Sales Engineer, you need a solid background in telecommunications, contact center solutions, and technical sales, typically supported by a degree in computer science or a related field. Familiarity with Genesys platforms, CRM systems, cloud technologies, and relevant certifications like Genesys Certified Professional are highly valued. Strong presentation, communication, and problem-solving abilities help you effectively engage clients and translate business needs into technical solutions. These skills are crucial for building client trust, delivering tailored demonstrations, and driving successful sales cycles in a competitive technology market.

What is a Genesys Pre Sales Engineer?

A Genesys Pre Sales Engineer is a technical professional who supports the sales process for Genesys solutions, which are customer experience and contact center platforms. They work closely with sales teams and potential clients to understand business requirements, demonstrate product capabilities, and design tailored solutions. Their role often includes delivering technical presentations, creating proof-of-concept demonstrations, and ensuring that proposed solutions meet client needs both technically and functionally. They serve as a bridge between customers, sales, and engineering teams throughout the sales cycle.

How does a Genesys Pre Sales Engineer typically collaborate with sales teams and clients during the solution design process?

A Genesys Pre Sales Engineer works closely with sales teams to understand client requirements and demonstrate how Genesys solutions can address their needs. They participate in client meetings, provide technical expertise, and create tailored solution proposals, often conducting product demos or proof-of-concept sessions. Regular collaboration with both sales and technical teams is essential to ensure proposed solutions are feasible and aligned with client goals. Effective communication and problem-solving skills are crucial, as Pre Sales Engineers often serve as the bridge between client expectations and Genesys capabilities.

What is the difference between Genesys Pre Sales Engineer vs Genesys Solutions Consultant?

AspectGenesys Pre Sales EngineerGenesys Solutions Consultant
Required CredentialsTechnical certifications, industry knowledgeTechnical background, industry certifications
Work EnvironmentPre-sales support, client demos, technical presentationsSolution design, client consultations, project implementation
Employer & Industry UsageCustomer experience, contact center solutions providersIT consulting firms, contact center vendors

The Genesys Pre Sales Engineer primarily focuses on technical support during sales, including demos and technical consultations. In contrast, the Genesys Solutions Consultant is more involved in designing solutions and guiding clients through implementation. Both roles require technical expertise and industry certifications but differ in their focus areas within the sales and deployment process.

More about Genesys Pre Sales Engineer jobs
What job categories do people searching Genesys Pre Sales Engineer jobs look for? The top searched job categories for Genesys Pre Sales Engineer jobs are:
Genesys Pre Sales Engineer jobs near you

Senior Manager, Solutions Architecture - Genesys CCaaS

Telus Digital

On-site, Remote

$180K - $224K/yr

Full-time

Posted 19 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

91st of 204 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. We are prioritizing candidates who are willing to be based in one of our offices, but we are still willing to consider candidates who need to Work From Anywhere (Remote).
The Opportunity
The Senior Manager, Solutions Architecture for Genesys CCaaS is a technical pre-sales role responsible for designing and architecting modern cloud contact center solutions leveraging Genesys Cloud CX and integrated customer experience platforms. This position combines deep technical expertise with strong client engagement skills to develop innovative, scalable solutions that address complex business requirements while supporting the sales lifecycle end-to-end.
Responsibilities
  • Lead technical pre-sales engagements from discovery through solution design, including client workshops, platform demonstrations, and proofs of concept
  • Architect end-to-end cloud contact center solutions leveraging Genesys Cloud CX capabilities across voice, digital, workforce engagement, and AI-driven customer experience
  • Partner with sales and delivery teams to scope, estimate, and propose solutions, providing technical leadership throughout the sales cycle
  • Build, maintain, and present world-class demos for a variety of verticals (i.e., Finance, Healthcare, Telco, and Consumer).
  • Design scalable, secure, and resilient architectures that integrate Genesys CCaaS with CRM systems, data platforms, and third-party applications
  • Develop detailed solution designs, architecture diagrams, and technical documentation for complex enterprise environments
  • Stay current on Genesys platform enhancements, CCaaS market trends, and emerging technologies (AI, automation, analytics)
  • Collaborate across TELUS Digital to incorporate broader capabilities such as Data & AI, automation, and digital product development into client solutions

Qualifications
  • 5+ years of experience in solutions architecture, pre-sales engineering, or technical consulting within cloud and contact center technologies
  • Strong expertise in Genesys Cloud CX (Genesys CCaaS), including architecture, integrations, and platform capabilities
  • Experience with CRM systems (e.g., Salesforce, Zendesk, Microsoft Dynamics) and omni-channel customer engagement platforms
  • Strong understanding of contact center operations, including routing, IVR, workforce engagement, and reporting/analytics
  • Excellent communication skills with the ability to translate complex technical concepts for both technical and business audiences
  • Proven experience designing and positioning large-scale, enterprise cloud solutions
  • Strong analytical and problem-solving skills with attention to detail
  • Bachelor's degree in Computer Science, Information Technology, or a related field

Bonus Points
  • Genesys Cloud CX certifications (e.g., Architect, Developer, or Professional certifications)
  • Experience migrating legacy contact centers to Genesys CCaaS
  • Knowledge of AI-driven capabilities such as virtual agents, speech analytics, and predictive routing
  • Hands-on experience with APIs, integrations, and data migration strategies
  • Understanding of telephony, SIP, and voice infrastructure in cloud environments
  • Familiarity with agile delivery methodologies and modern DevOps practices

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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