ZipRecruiter

Log In

1

Genesys Developer Jobs in California (NOW HIRING)

Staffingine LLC

Infrastructure engineer

Auburn, CA · On-site

$115K - $151K/yr

Infrastructure engineer Job Location: Auburn Hills, MI Job Type: Contract * Minimum of 7 years of ... Azure Infra Services, Cisco DC/Branches Routers & Switches, Genesys Contact-Center, HP DC/Branches ...

PTP

Software Engineer - REMOTE

CA · On-site +1

We are looking for a Senior Software Engineer to help us design and deliver CX solutions that ... Genesys Voice Platform (GVP) * Speech enabled IVR applications * Spring Boot Framework Salary is ...

Mercury Systems

Principal RF Engineer

Cypress, CA · On-site

Develop RF architecture and conduct circuit simulation using industry tools (ADS, AWR, Genesys or ... Mentor engineers, lead design reviews, make architectural decisions, and drive RF design best ...

mercury

Principal RF Engineer

Cypress, CA · On-site

Develop RF architecture and conduct circuit simulation using industry tools (ADS, AWR, Genesys or ... Mentor engineers, lead design reviews, make architectural decisions, and drive RF design best ...

ASAPP

... engineer. * Deep messaging / digital expertise. Hands-on with at least one major digital engagement platform, such as Twilio messaging APIs, Salesforce Service Cloud Digital, Genesys Digital ...

OffWorld

Senior RF/Antenna Engineer

Pasadena, CA · On-site

$114K - $156K/yr

OffWorld was founded by an experienced engineering team drawing on decades of tackling formidable ... and Genesys, CST, Ansys HFSS, and Icepack. * Experience utilizing MATLAB for the processing of ...

OffWorld

Senior RF/Antenna Engineer

Pasadena, CA · On-site

$114K - $156K/yr

OffWorld was founded by an experienced engineering team drawing on decades of tackling formidable ... and Genesys, CST, Ansys HFSS, and Icepack. * Experience utilizing MATLAB for the processing of ...

MatchPoint Solutions

UC Architect

Sunnyvale, CA · On-site

$96K - $97K/yr

Microsoft Teams Voice Engineer Expert * Zoom Certified Architect * Genesys Cloud Certifications * Relevant cloud certifications MatchPoint Solutions provides equal employment opportunities to all ...

Phonely Ltd

Sales Engineer

San Francisco, CA · On-site

$120K - $180K/yr

... Genesys) • Familiarity with LLMs, voice AI, or conversational AI platforms • Background in customer success or forward-deployed engineering • Programming experience (Python, JavaScript, or ...

SpaceX

Antenna Engineer (Starship)

Hawthorne, CA · On-site

$145K - $175K/yr

AWR, ADS, Genesys * Experience with Python, MATLAB, or C/C++ programming for data analysis or test equipment interfacing * Basic CAD skills for prototype designs and working directly with mechanical ...

SpaceX

Sr. Antenna Engineer (Starship)

Hawthorne, CA

$225K/yr

SR. ANTENNA ENGINEER (STARSHIP) This team is responsible for RF engineering for the Starship ... AWR, ADS, Genesys * Experience with electromagnetics simulation tools such as HFSS, CST, Savant, or ...

next page

Showing results 1-20

All JobsGenesys Developer JobsGenesys Developer Jobs in California

Genesys Developer information

See California salary details

$19

$56

$75

How much do genesys developer jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for genesys developer in California is $56.50, according to ZipRecruiter salary data. Most workers in this role earn between $50.53 and $65.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Developer position, and why are they important?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys Developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What is a Genesys Developer job?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

What are the most commonly searched types of Genesys Developer jobs in California? The most popular types of Genesys Developer jobs in California are:
What are popular job titles related to Genesys Developer jobs in California? For Genesys Developer jobs in California, the most frequently searched job titles are:
What job categories do people searching Genesys Developer jobs in California look for? The top searched job categories for Genesys Developer jobs in California are:
Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in California as of June 2026, with employment types broken down into 13% Full Time, 13% Part Time, and 74% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $117,521 per year, or $56.5 per hour.
Customer Experience Program Administrator

Customer Experience Program Administrator

Athens Services

Irwindale, CA • On-site

$18 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Athens Services rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

10th of 71 rated recycling and waste

Job description

Summary
Position Summary
The Jr. Customer Experience Engineer supports the administration, configuration, governance, and continuous improvement of customer experience systems, technologies, and programs across Athens Services. This role serves as a key operational partner in maintaining customer experience platforms, Voice of Customer (VoC) systems, customer engagement technologies, customer journey tools, and enterprise experience management programs.
The position partners closely with the Athens Support Center, Sales, Marketing, Operations, and Information Technology teams to support system performance, data quality, reporting, process improvement, and customer experience program execution. The role serves as the primary business administrator for Genesys Cloud and is responsible for the ongoing development, maintenance, optimization, and enhancement of the platform to support evolving customer, employee, and business needs.
The Customer Experience Program Administrator plays a critical role in enabling Athens Services' Customer Experience Transformation by ensuring customer experience technologies, data, and processes effectively support the organization's commitment to delivering consistent exceptional experiences, every customer, every time.
Job Description
Genesys Cloud Administration
  • Serve as a day-to-day administrator for Genesys Cloud - managing users, roles, queues, wrap-up codes, and routing configurations
  • Support configuration of IVR call flows, callbacks, and routing logic in Architect
  • Coordinate with IT to maintain integrations between Genesys Cloud and internal systems via REST APIs and webhooks
  • Support QA and testing of new platform features and configuration changes before go-live
  • Monitor platform performance and recommend continuous improvement opportunities aligned with ASC operations and Customer Experience strategy.
  • Voice of Customer (VoC) Platform Administration
  • Administer the organization's Voice of Customer platform, including user management, survey deployment, workflow configuration, dashboards, and reporting.
  • Support customer feedback collection across key customer journey touchpoints.
  • Configure and maintain survey triggers, distribution lists, workflows, and automated feedback processes.
  • Monitor customer feedback data quality and reporting integrity.
  • Support closed-loop feedback processes, customer recovery workflows, and escalation management programs.
  • Assist with analysis and reporting of customer experience metrics, customer sentiment, and emerging trends.
  • CX Systems & Applications Support
  • Administer and maintain customer experience technologies, applications, and supporting systems.
  • Support customer-facing and employee-facing experience platforms, workflows, and engagement tools.
  • Coordinate system integrations between customer experience platforms and enterprise business systems.
  • Gather business requirements and collaborate with IT and business stakeholders on system enhancements and solution development.
  • Support testing, validation, and deployment of new functionality across customer experience technologies.
  • Maintain system documentation, configuration records, and support materials.

AI-Assisted CX Features
  • Support implementation and administration of AI-assisted customer experience capabilities, including conversational AI, chatbots, automated workflows, customer self-service tools, and digital engagement platforms.
  • Assist with evaluation, testing, and deployment of emerging customer experience technologies.
  • Support experimentation and continuous improvement efforts related to automation and AI-enabled customer experiences.
  • Stay current on industry trends, customer experience technologies, AI capabilities, and best practices.

Analytics & Reporting
  • Develop and maintain customer experience dashboards, scorecards, and reporting tools.
  • Support reporting related to customer feedback, journey performance, customer engagement, and experience outcomes.
  • Monitor data integrity across customer experience platforms and integrations.
  • Assist with documenting data flows, business requirements, and reporting standards.
  • Support leadership reporting and analysis to inform customer experience strategy and operational decision-making.
  • Cross-Functional Collaboration
  • Partner closely with Athens Support Center leadership to prioritize and implement Genesys Cloud enhancements, workflow improvements, and customer engagement capabilities.
  • Collaborate with Customer Experience, Sales, Marketing, Operations, IT, and other stakeholders to ensure customer experience technologies support enterprise business objectives and customer journey improvements.
  • Translate business requirements into scalable system, process, and technology solutions.
  • Facilitate communication and coordination across teams participating in customer experience programs and initiatives.
  • Support governance, standardization, and continuous improvement efforts across customer experience platforms and processes.

Required Qualifications
  • Bachelor's degree in Business, Information Systems, Customer Experience, Technology, Communications, or a related field, or equivalent combination of education and experience.
  • 2-4 years of experience administering or supporting cloud-based business platforms, customer experience systems, CRM systems, survey platforms, or similar SaaS technologies.
  • Experience supporting system configurations, user administration, workflows, and platform governance.
  • Familiarity with customer experience, Voice of Customer, customer journey management, CRM, or related business functions.
  • Basic understanding of APIs, webhooks, integrations, and data management concepts.
  • Experience working with reporting tools, dashboards, and business intelligence platforms.
  • Strong organizational, documentation, project coordination, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work effectively with both technical and non-technical stakeholders.
  • Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications
  • Hands-on Genesys Cloud administration experience (Architect call flows, routing, user/role management)
  • Hands-on Qualtrics administration experience (survey design, distribution, dashboards, API access)
  • Experience administering or supporting a custom or in-house CRM, ticketing, or case management application
  • Experience coordinating program rollouts, platform migrations, or process improvement initiatives
  • Experience building closed-loop feedback workflows that tie VoC signals back to operational or agent-level data
  • Familiarity with CRM systems (Salesforce, Soft-pak, or similar)
  • Experience with agentless SMS APIs or omnichannel messaging platforms
  • Understanding of contact center KPIs (AHT, FCR, CSAT, service level)
  • Bilingual English / Spanish
  • Work experience in the waste or transportation industry

Salary: $85,000 - $110,000
Benefits:
  • Competitive wages
  • Comprehensive benefit package Medical, Dental, Vision
  • 401K
  • Life Insurance
  • Paid Vacation and Sick Time
  • Career plan
  • Recognition programs
  • Professional development learning
  • An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

Apply