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Gate Agent Jobs in Ontario (NOW HIRING)

Zafin

AI Knowledge Operations Specialist

Toronto, ON

CA$90K - CA$130K/yr

Provide the data underpinning the AI agent quality and risk metrics layer: escaped defect rate, architecture compliance, and security gate pass rate. What Do You Need to Succeed? Must Haves * Degree ...

TTEC Digital

Product Manager-- Workspace

Toronto, ON · Remote

Agent UI The primary workspace where human agents handle live interactions - customer context ... And every PM writes the one-page specs that gate every build. The instincts we screen for: Your ...

Zafin

AI Knowledge & Governance Lead

Toronto, ON

The outputs feed directly into the AI agent quality and risk layer of the platform's metrics framework, including escaped defect rate, architecture compliance, and security gate pass rate to name a ...

Roche

Establish clear accountability frameworks, strict Definition of Done (DoD) phase-gate criteria, and ... overcome agent behavioral resistance, and drive active adoption of self-service tools and AI ...

New

TripArc

Sr Software Developer (Full-Stack)

Toronto, ON · Hybrid

CA$115K - CA$125K/yr

You'll be building new Angular MFEs, AI agent pipelines, and integrating with MongoDB-backed ... We move faster because of these tools, and we ship with confidence because of the quality gates ...

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All JobsGate Agent JobsGate Agent Jobs in Ontario

Gate Agent information

See Ontario salary details

$8

$17

$37

How much do gate agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for gate agent in Ontario is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $18.03 per hour, depending on experience, location, and employer.

What is a gate agent?

A gate agent works at the boarding gates of an airport. As a gate agent, you most likely work for a single airline and move to various gates as needed. Your job duties include checking boarding passes, assisting passengers onto flights, upgrading seats, accommodating tardy passengers, and other similar duties. Many gate agents double as airline customer service agents. You take on additional tasks like talking to customers on the phone, staffing the airline’s ticketing desk, and checking baggage. You are a public representative of your airline, so a friendly and professional demeanor is a must.

What are the key skills and qualifications needed to thrive as a gate agent, and why are they important?

To thrive as a Gate Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, boarding software, and communication devices is important for daily operations. Outstanding interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help Gate Agents excel in assisting passengers and handling disruptions. These skills ensure smooth boarding processes, positive passenger experiences, and efficient resolution of travel challenges.

What are some common challenges gate agents face during peak travel times, and how can they effectively manage them?

Gate Agents often experience increased stress during peak travel periods due to high passenger volumes, tight flight schedules, and unexpected delays. Managing long lines, addressing passenger concerns, and ensuring timely boarding are frequent challenges. Effective Gate Agents rely on strong communication, quick problem-solving, and teamwork with flight crews and ground staff to keep operations smooth. Staying organized and maintaining a calm, customer-focused demeanor can greatly help in handling these high-pressure situations.

What is the difference between Gate Agent vs Ticket Agent?

AspectGate AgentTicket Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentAirport gate area, assisting passengers boarding flightsTicket counters, assisting with ticketing and check-in
Employer & IndustryAirlines, airports

Both Gate Agents and Ticket Agents require similar credentials and work in airport environments. Gate Agents focus on boarding passengers at the gate, while Ticket Agents handle ticketing and check-in processes. Understanding these roles helps travelers and job seekers distinguish their responsibilities within the airline industry.

How much money do gate agents make?

Gate agents typically earn an average hourly wage of around $12 to $20, which can translate to approximately $25,000 to $42,000 annually for full-time positions. Salaries vary based on experience, airline, location, and whether the role includes benefits or overtime opportunities.

What can a gate agent do?

A gate agent is responsible for checking passengers in, issuing boarding passes, and managing boarding procedures at the gate. They also handle flight updates, assist with passenger inquiries, and coordinate with airline staff to ensure smooth boarding and departure processes. Strong communication skills and familiarity with airline systems are essential for this role.
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Gate Agent jobs near you
Infographic showing various Gate Agent job openings in Ontario as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,480 per year, or $17.5 per hour.

Customer Service Agent (PT)

Jazz Aviation LP

Sudbury, ON

Part-time

Medical, Dental, Life, Retirement

Re-posted 25 days ago

Job description


The opportunity:

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express.  In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging, via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station.  You may be asked to lift a suitcase or push a wheelchair.  The airport can be a fast paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!

Our Customer Service Agent explains why she is passionate about her work:

"Meet Kamaljeet, Customer Service Agent"

Key responsibilities:

  • Using an airline computerized system:
    • Make reservations and assessing fares.
    • Ticketing and complete daily sales reports.
    • Passenger check-in.
    • Check, weigh the baggage, calculate any excess baggage charges and process payment.
  • Make general passenger announcements.
  • Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
  • Provide outstanding customer service answering general inquiries at the airport.
  • Assist passengers requiring special handling.
  • Handle and resolve customer complaints.
  • Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Perform other related duties, as assigned.  

Depending on the base, other duties may include:

  • Cargo processing.
  • Handle missing baggage and damaged baggage claims.
  • Jet-way operation.
  • Conduct radio communications with aircraft and record flight information.  


Required qualifications:

  • High school diploma or equivalent.
  • If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
  • Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
  • Minimum one (1) year of customer service experience.
  • Demonstrated judgment and problem-solving ability and effective decision-making skills.
  • Excellent interpersonal, verbal and written communications skills.
  • Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
  • English language fluency or working knowledge.


Preferred qualifications:

  • Previous airline experience or post-secondary courses in travel and tourism is an assets.
  • General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is an asset.
  • French language fluency or working knowledge is an asset.

Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve.  Please indicate on your application and resume if you are bilingual in English and French.


Benefits of joining our award-winning team:

  • Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
  • Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
  • Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.


About Jazz Aviation LP:

Jazz Aviation LP (Jazz) is Canada's largest regional airline and Air Canada's primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!


Our commitment to Diversity, Equity, Inclusion, and Accessibility:

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

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