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Functional Project Manager Jobs in Springfield, MA

JLL

Senior Project Manager, Construction

Hartford, CT · On-site

As a Senior Project Manager , you will play a crucial role in this pursuit by leading projects and ... functional teams * Excellent organizational and time management abilities to prioritize and manage ...

eTeam

IT Project Manager (Insurance Domain)

Springfield, MA · On-site

$98K - $116K/yr

Job Summary : eTeam is seeking an IT Project Manager in the Insurance domain. The role involves ... functional execution. Responsibilities : • Lead day today delivery for the Life Insurance ...

Albano Systems Inc

ERP Project Manager

Springfield, MA · On-site

The ideal candidate will have a proven track record delivering large-scale technology projects, managing cross-functional teams, and successfully balancing multiple competing priorities in a fast ...

DOOSAN

Sr. Project Manager, PE&I

South Windsor, CT · On-site

Coordinate with cross-functional internal teams and external stakeholders, including engineering ... Monitor project costs, evaluate change orders, manage contingencies, and provide accurate financial ...

Doosan

Sr. Project Manager, PE&I

South Windsor, CT · On-site

Coordinate with cross-functional internal teams and external stakeholders, including engineering ... Monitor project costs, evaluate change orders, manage contingencies, and provide accurate financial ...

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Functional Project Manager information

What is a functional project manager?

Functional Project Managers are professionals who oversee projects within a specific business function, such as IT, finance, or human resources. They are responsible for planning, executing, and finalizing projects according to deadlines and within budget, while ensuring that the project aligns with the goals of their functional area. Unlike general project managers, they often have specialized knowledge in the area they manage, allowing them to coordinate effectively with both project teams and department stakeholders. Their role typically includes resource allocation, risk management, and communication between technical and non-technical teams.

How does a functional project manager typically collaborate with cross-functional teams during a project lifecycle?

A Functional Project Manager plays a crucial role in bridging the gap between different departments, such as IT, operations, and business units, throughout a project. They facilitate communication, align goals, and ensure that all stakeholders are informed about project progress and changes. Collaboration often involves leading regular meetings, managing expectations, and resolving conflicts to keep the project on track. This role requires balancing technical requirements with business objectives, making strong interpersonal and organizational skills essential for success.

What are the key skills and qualifications needed to thrive as a functional project manager, and why are they important?

To thrive as a Functional Project Manager, you need strong project management skills, business process knowledge, and usually a relevant degree or certification such as PMP or PRINCE2. Familiarity with project management software (like MS Project or Jira), workflow tools, and enterprise systems (such as SAP or Oracle) is essential. Excellent communication, leadership, and problem-solving skills help drive cross-functional teams and manage stakeholder expectations. These skills and qualities ensure that projects are delivered on time, within scope, and aligned with business objectives.

What is the difference between Functional Project Manager vs Business Analyst?

AspectFunctional Project ManagerBusiness Analyst
CredentialsPM certifications (PMP, CAPM), relevant project management experienceBA certifications (CBAP, CCBA), strong analytical skills
Work EnvironmentLeads projects within specific functions, manages teams, oversees project executionAnalyzes business needs, documents requirements, facilitates communication between stakeholders
Employer & Industry UsageCommon in IT, engineering, manufacturing sectorsPrevalent in IT, finance, healthcare industries

While both roles collaborate closely, the Functional Project Manager focuses on managing projects within specific functions, ensuring timely delivery. The Business Analyst concentrates on understanding business needs and translating them into technical requirements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

What are popular job titles related to Functional Project Manager jobs in Springfield, MA?

For Functional Project Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Functional Project Manager jobs in Springfield, MA look for?

The top searched job categories for Functional Project Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Functional Project Manager jobs?

Cities near Springfield, MA with the most Functional Project Manager job openings:

Functional Project Manager jobs near you
Infographic showing various Functional Project Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Service - Project Manager

USA Waste and Recycling

Enfield, CT • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Customer Service Project Manager
USA Waste and Recycling
Position Summary:
The Customer Service Project Manager is responsible for planning, coordinating, and executing customer service-related projects, including system initiatives, departmental improvements, and acquisition integrations. This role ensures projects are delivered on time, within scope, and aligned with customer service operational needs.
The Project Manager serves as the primary project coordination point for Customer Service systems, tools, and acquisition-related initiatives, partnering with CS leaders, IT, Operations, and external stakeholders.
Compensation: $26.00
Benefits: Medical, Dental, Vision, Short/Long Term Disability, 401K
Why USA Waste and Recycling:
  • 401 (K), Roth, and Profit Sharing/Match Plans.
  • Competitive Salaries.
  • Comprehensive medical, dental, and vision insurance.
  • FSA Eligibility.
  • Telehealth and Mental Health support.
  • Life insurance options include a 100% employer-funded option.
  • Employee Assistance Program.
  • Training and development opportunities with a growing, family-owned company.

Role and Responsibilities:
Project Planning & Execution
  • Manages customer service projects related to systems, tools, process improvements, and operational initiatives.
  • Develops project plans, timelines, milestones, and deliverables.
  • Tracks project progress, risks, and dependencies, escalating issues as needed.
  • Assists and completes user acceptance testing when needed and maintains a log of defects and enhancements to report on progress.

Acquisitions & Transitions
  • Coordinates customer service-related activities for acquisitions, transitions, and service expansions.
  • Partners with internal teams to ensure systems, workflows, training, and readiness plans are aligned for go-live.
  • Documents transition plans, risks, and post-implementation follow-ups.

Cross-Functional Coordination
  • Serves as the primary point of contact for customer service project coordination across departments.
  • Facilitates project meetings, status updates, and stakeholder communication.
  • Ensures alignment between customer service needs, technical requirements, and operational execution.

Process & Documentation
  • Maintains project documentation, action items, and status reporting.
  • Supports post-implementation reviews and continuous improvement recommendations.
  • Ensures project outcomes align with defined objectives and service standards.

Knowledge, Skills, and Abilities
  • Strong project management and organizational skills
  • Ability to manage multiple initiatives simultaneously
  • Excellent communication and stakeholder coordination skills
  • Strong problem-solving and risk-management capabilities
  • Comfortable working in fast-paced, evolving environments

Requirements
  • High School diploma or equivalent
  • 2-4 years of project coordination or project management experience
  • Experience supporting systems, operational, or contact center projects
  • Familiarity with project management tools and methodologies
  • Waste and recycling industry experience preferred

Physical Demands:
Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
  • Required to exert physical effort in handling objects less than 30 pounds rarely.
  • This position requires on-site presence at our Enfield, CT location, and remote work arrangements are unavailable for this role.
  • Local travel

Our Story
USA Waste and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.
From leading waste hauling and recycling operations to premier destinations like Sonny's Place and GreatHorse, the family's entrepreneurial vision extends across a range of industries. Sonny's Place was designed to bring families together through fun and entertainment, while GreatHorse and The Starting Gate deliver a refined yet welcoming experience rooted in luxury and hospitality. The family's passion for excellence also extends to Lindy Farms, a premier Standardbred and Thoroughbred breeding and training facility in Somers, CT, dedicated to developing elite racehorses.
Across all companies, the Antonacci family remains committed to delivering exceptional experiences while staying true to the values that started it all-family, innovation, and community impact.
Join a team dedicated to advancing these principles across a dynamic and growing family of businesses.
USA Waste and Recycling, Inc. EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.

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