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Full Time Remote Desktop Support Engineer Jobs (NOW HIRING)

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9. User account setup using local, open directory and active directory. Migration of user data from system to system. Imaging ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues. * This role ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues. * This role ...

ACI Infotech

End User Support Engineer

As a member of the Global End User Support team, the successful candidate will be primarily ... remote connectivity, VPN, building laptops/desktops, installing end user equipment (monitors ...

Cloud at Work

Cloud Support Engineer

$80K - $95K/yr

About this Position The Cloud Support Engineer provides advanced remote technical support for Cloud@Work clients across hosted desktop, server, network, identity, backup, and application-adjacent ...

Resolve Tech Solutions

L2 Support Engineer

Support on-site and remote workforce environments, ensuring seamless user experience across hybrid ... Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise ...

Resolve Tech Solutions

L2 Support Engineer

Support on-site and remote workforce environments, ensuring seamless user experience across hybrid ... Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise ...

Resolve Tech Solutions

L2 Support Engineer

Support on-site and remote workforce environments, ensuring seamless user experience across hybrid ... Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise ...

AxisCare

Support Engineer

Waco, TX · Remote

Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... Manual dexterity required to use desktop computer and peripherals. Compensation and Equipment

AxisCare

Support Engineer

Waco, TX · Remote

Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... Manual dexterity required to use desktop computer and peripherals. Compensation and Equipment

HOPCo

Desktop Support ENG II

Jacksonville, FL · On-site +1

$17.75 - $22.75/hr

EXPERIENCE * 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows ... Knowledge of Telephony systems programming, documentation, and process creation. * Knowledge of ...

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Full Time Remote Desktop Support Engineer information

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How much do full time remote desktop support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time remote desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Desktop Support Engineer vs Help Desk Technician?

AspectFull Time Remote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, technical troubleshooting, advanced supportOn-site or remote, general user support
Industry UsageIT, tech companies, large organizationsAny industry, small to large businesses

The Full Time Remote Desktop Support Engineer focuses on providing advanced remote support for desktop issues, often requiring specific certifications and technical expertise. Help Desk Technicians handle general user support, troubleshooting basic issues, and may work on-site or remotely. While both roles involve technical support, the engineer role is more specialized and technical, whereas the help desk technician provides broader, user-focused assistance.

What cities are hiring for Full Time Remote Desktop Support Engineer jobs?

Cities with the most Full Time Remote Desktop Support Engineer job openings:

What are the most commonly searched types of Remote Desktop Support Engineer jobs?

The most popular types of Remote Desktop Support Engineer jobs are:

What states have the most Full Time Remote Desktop Support Engineer jobs?

States with the most job openings for Full Time Remote Desktop Support Engineer jobs include:

Full Time Remote Desktop Support Engineer jobs near you

Desktop Support Engineer L1 - PR

Blue Mantis

Remote

$21 - $25/hr

Full-time

Re-posted 6 days ago

Job description

Desktop Support Engineer L1 - PR
Department: Blue Mantis
Employment Type: Full Time
Location: Remote
Compensation: $21.00 - $25.00 / hour
Description
This requisition has been created to support ongoing and future hiring initiatives within Blue Mantis. While all applications will be reviewed, this posting may not align with an immediate opening. Candidates who meet our qualifications will be considered for future opportunities as they become available.
Onsite Desktop Support Technician provides support to customer's End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.
Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client's facilities. The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue.
Key Responsibilities
  • Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations - 50%
  • Provide first/second level contact and problem resolution for customer issues
  • Provide timely communication on issue status and resolution
  • Maintain ticket updates for all reported incidents.
  • Update and maintain Help Desk Documentation and knowledgebase articles - 20%
  • Review and update Help Desk documentation as assigned
  • Review and create KB articles
  • Other functions as directed by management - 30% or as pre-determined by client's needs.
  • Travel to remote sites with 45 minutes of the home office will be required one day a week.
  • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed
  • Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalate as needed.
  • Work on tickets escalated by the level 1 engineers
  • Create ticket and return calls to customer by the set SLA.
  • Quickly and effectively communicate with customers within our SLA Work with vendor to resolve issues when required
  • Configure/image desktops or laptops
  • Continually update and improve our documentation of a customer environment.
  • Continuously improve upon technical skills sets within assigned areas of expertise
  • Continuously improve upon soft skill sets required to deliver outstanding customer service
  • Perform "Walk-In" activities for any employees that need technical assistance while onsite
  • Work on client assigned projects related
  • Continually maintain and improve customer environment documentation
  • Research and contribute technical information to the knowledgebase

Skills, Knowledge & Expertise
  • 2-5 years of Help Desk support experience
  • 1-3 years of prior Customer Service experience
  • Experience with providing technical assistance over the phone and customer facing interactions.
  • Able to multi-task by working on multiple open tickets simultaneously.
  • Experienced in working in a fast-paced environment with multiple priorities and projects.
  • Able to investigate, analyze and troubleshoot customer issues.
  • Comfortable making decisions on issue resolution without supervision.
  • Demonstrates excellent verbal and written skills.
  • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.
  • Windows/MacOS imaging and configuration

Proficient in at least three of the following
  • Windows Operating system 10/11
  • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
  • Email support - Exchange/O365 Administration
  • Azure/EntraID Active Directory Administration
  • Autopilot/Intune experience is a nice to have, but not a requirement

Basic network support
  • Understanding of domain/corporate IT environment PC/Laptop setup
  • Basic knowledge of network technologies (LAN, WAN, wireless)
  • VPN clients (Cisco, SonicWall, Fortinet, etc.)

Computer hardware support
  • Troubleshoot issues with laptops, desktops, and thin clients
  • USB device support and other peripherals

Printer support
  • Setup/install local, wireless, and network printers
  • Troubleshoot hardware printer issues

Mobile device support
Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software
Blue Mantis does not accept unsolicited agency resumes and ask that you do not forward resumes to Blue Mantis employees, any physical Blue Mantis location, or any Blue Mantis email address. We take no responsibility for any fees related to unsolicited resumes. This also applies for reaching out directly to Blue Mantis Employees & Blue Mantis Managers or Blue Mantis executives.

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