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Full Time Remote Desktop Support Engineer Jobs (NOW HIRING)

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...

Futran Tech Solutions Pvt. Ltd.

GCP DevOps Engineer

$54 - $74/hr

... s Engineer Location: Phoenix, AZ (Remote) Experience & Qualifications: * 8+ years of IT Infrastr ... Experience in building VDI/Remote desktop solutions. * Effective influence driving change across ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

J0925-0625 Employment Type: Full Time Position Description: CGI Federal has an exciting opportunity for a Remote Support Engineer within our Intel sector advancing the national security mission ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

J0925-0626 Employment Type: Full Time Position Description: CGI Federal has an exciting opportunity ... Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ...

FileCloud

Technical Support Engineer (USA)

Tampa, FL · On-site +1

This role is fully remote and will require working remotely with other team members. About the ... desktop applications * Respond to all Level 1 & Level 2 support tickets within SLA * Create ...

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Full Time Remote Desktop Support Engineer information

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How much do full time remote desktop support engineer jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for full time remote desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Desktop Support Engineer vs Help Desk Technician?

AspectFull Time Remote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, technical troubleshooting, advanced supportOn-site or remote, general user support
Industry UsageIT, tech companies, large organizationsAny industry, small to large businesses

The Full Time Remote Desktop Support Engineer focuses on providing advanced remote support for desktop issues, often requiring specific certifications and technical expertise. Help Desk Technicians handle general user support, troubleshooting basic issues, and may work on-site or remotely. While both roles involve technical support, the engineer role is more specialized and technical, whereas the help desk technician provides broader, user-focused assistance.

What cities are hiring for Full Time Remote Desktop Support Engineer jobs? Cities with the most Full Time Remote Desktop Support Engineer job openings:
What are the most commonly searched types of Remote Desktop Support Engineer jobs? The most popular types of Remote Desktop Support Engineer jobs are:
What states have the most Full Time Remote Desktop Support Engineer jobs? States with the most job openings for Full Time Remote Desktop Support Engineer jobs include:
Full Time Remote Desktop Support Engineer jobs near you
Security Systems Engineer - Remote Support

Security Systems Engineer - Remote Support

BCM Controls Corporation

Scarborough, ME • Remote

$40 - $50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Company: BCM Controls / Comfort Systems USA
Location: Scarbourough, ME
Job Type: Full-Time
Schedule: Monday-Friday, standard business hours; on-call rotation and occasional after-hours support may be required
Pay: $40.00 - 50.00 per hour


Work Location: In-office, with remote technical support responsibilities

Job Summary

BCM Controls is seeking a Security Systems Engineer - Remote Support to provide advanced technical support, troubleshooting, configuration, maintenance, and consultation for electronic security systems.

This role supports both customers and internal teams across access control, video surveillance, intrusion detection, intercom, visitor management, and integrated security platforms. The ideal candidate has strong troubleshooting skills, excellent customer service skills, and hands-on experience supporting multiple security manufacturers and software platforms.

Responsibilities
  • Provide remote technical support to customers and field technicians by phone, email, remote desktop, and VPN
  • Diagnose and resolve hardware, software, network, and system integration issues
  • Troubleshoot access control panels, card readers, door hardware, cameras, video servers, intrusion panels, and related devices
  • Perform root cause analysis and document findings, corrective actions, and resolutions
  • Complete system health checks, upgrades, firmware updates, and preventive maintenance reviews
  • Configure users, permissions, schedules, alerts, reports, and system integrations
  • Serve as a trusted technical resource for customers, field technicians, project managers, and internal teams
  • Create detailed service notes, troubleshooting records, and resolution documentation
  • Support system commissioning, maintenance, upgrades, training, and project support as needed
  • Participate in an on-call support rotation and emergency response activities as required
Systems and Technologies Supported

Experience with one or more of the following is strongly preferred:

  • Access Control: CCURE 9000, Genetec, LenelS2, S2 NetBox, Brivo, Security Expert, DSX, Avigilon Alta
  • Video Management Systems: Milestone XProtect, Genetec, Avigilon Control Center, Eagle Eye Networks, ExacqVision
  • Intrusion detection systems
  • Intercom systems
  • Visitor management platforms
  • Cloud-based security platforms
  • Windows Server environments
  • TCP/IP networking
  • VPN and remote access tools
Qualifications
  • 3-5 years of experience supporting electronic security systems
  • Strong knowledge of access control, video surveillance, and intrusion systems
  • Understanding of Windows Server environments and TCP/IP networking
  • Ability to troubleshoot hardware, software, network, and integration issues
  • Strong communication, documentation, and customer service skills
  • Ability to manage multiple priorities and work independently
  • Strong attention to detail and follow-through
Preferred Experience
  • Enterprise security platform experience
  • SQL database knowledge
  • VMware or Hyper-V experience
  • Security manufacturer certifications
  • Cloud-hosted security application support experience
  • Experience supporting field technicians or customers in a service environment
Why Join BCM Controls?

BCM Controls is part of Comfort Systems USA, a leading provider of building technology and mechanical services. We offer a collaborative team environment, steady work, and the opportunity to support complex security systems across a wide range of customer sites.

Benefits

Eligible employees may receive a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Life and disability insurance
  • Employee Assistance Program
  • Career development and training opportunities
Equal Opportunity Employer

BCM Controls / Comfort Systems USA is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

Apply Today

If you are an experienced security systems professional with strong troubleshooting skills and a customer-focused approach, we encourage you to apply.

Apply