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Full Time Remote Desktop Support Engineer Jobs in Chicago, IL

Carefeed

Support Engineer

Chicago, IL · On-site +1

You will regularly need to collate information from SQL databases, remote server logs and client ... Chicago, IL FLSA Status: Full-time, Exempt What You'll Love: * Join a fast-growing startup making a ...

Sentinel

Network Engineer

Downers Grove, IL · On-site +1

$60K - $70K/yr

This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois ... Experience in network engineering/support * Basic understanding of routing and switching protocols ...

Sentinel

Network Engineer

Downers Grove, IL · On-site +1

$60K - $70K/yr

This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois ... Experience in network engineering/support * Basic understanding of routing and switching protocols ...

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All JobsDesktop Support Engineer JobsFull Time Remote Desktop Support Engineer JobsFull Time Remote Desktop Support Engineer Jobs in Chicago, IL

Full Time Remote Desktop Support Engineer information

See Chicago, IL salary details

$10

$27

$47

How much do full time remote desktop support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time remote desktop support engineer in Chicago, IL is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $31.68 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Desktop Support Engineer vs Help Desk Technician?

AspectFull Time Remote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, technical troubleshooting, advanced supportOn-site or remote, general user support
Industry UsageIT, tech companies, large organizationsAny industry, small to large businesses

The Full Time Remote Desktop Support Engineer focuses on providing advanced remote support for desktop issues, often requiring specific certifications and technical expertise. Help Desk Technicians handle general user support, troubleshooting basic issues, and may work on-site or remotely. While both roles involve technical support, the engineer role is more specialized and technical, whereas the help desk technician provides broader, user-focused assistance.

What are the most commonly searched types of Remote Desktop Support Engineer jobs in Chicago, IL? The most popular types of Remote Desktop Support Engineer jobs in Chicago, IL are:
Full Time Remote Desktop Support Engineer jobs near you
Infographic showing various Full Time Remote Desktop Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $57,843 per year, or $27.8 per hour.

Support Engineer

Carefeed

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

About Us: Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.
Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.
Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them.
About the Opportunity: Carefeed is seeking a Support Engineer to join our growing team and serve as a bridge between our engineering, product and client experience teams. As a Support Engineer, you'll investigate and fix client issues, design and implement changes to avoid future problems, and advocate for Carefeed's clients to the rest of the company.
In this role, you'll split your time between fixing client issues and building tools to help prevent issues in the future. This role sits in our Integrations engineering team, where you'll use your experience supporting our integrations to help us make future implementations more resilient.
This role is well-suited for recent college or coding bootcamp graduates who are eager to start a career in software development. Our goal is to help team members in this role build the skills and experience to grow into future engineering positions at Carefeed.
Responsibilities:
  • Solve client issues. Your primary day-to-day responsibility will be to act as escalation support for Carefeed's client experience team. Investigate and fix client issues as they arise.
  • Design and implement tools and fixes. Build tools to help you and the rest of the Carefeed team detect client issues or prevent them before they arise.
  • Assist in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As with client issues, you'll be encouraged to develop tooling to automate this.
  • Collaborate cross-functionally with clients and Carefeed team members to understand requirements, resolve issues, and deliver high-quality outcomes.
  • Contribute to continuous improvement, sharing insights and feedback to strengthen processes, systems, and team collaboration.

Skills:
  • Excellent communication skills. You must be able to convey complex technical concepts clearly, both verbally and in writing, to technical and non-technical audiences.
  • Strong debugging skills, particularly relating to 3rd-party integrations. You will regularly need to collate information from SQL databases, remote server logs and client reports in order to reproduce and fix issues.
  • Experience programming web applications. Carefeed works primarily in PHP and Typescript. Experience in these languages is a plus but not required.
  • Experience with Unix-based systems (MacOS or Linux) and Internet protocols like DNS and SMTP is a plus.

Qualifications:
  • 2+ years in a technical support, client success or software development role
  • Experience in a startup environment or healthcare industry is a plus.
  • Proven track record of providing excellent client service and handling challenging client situations with professionalism.
  • Bachelor's degree in computer science, information technology, or related field, or equivalent practical experience.
  • Experience working in SaaS or enterprise software environments.

Work Location: Chicago, IL
FLSA Status: Full-time, Exempt
What You'll Love:
  • Join a fast-growing startup making a real impact in the lives of senior care providers and their communities
  • Comprehensive medical, dental, and vision insurance to support your health and well-being
  • 401(k) plan to help you plan for the future
  • Paid vacation, sick time, and company-paid holidays to support work-life balance
  • A culture that values growth and development, with opportunities to grow your career as we scale

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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