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Full Time Remote Desktop Support Engineer Jobs in Miami, FL

Pediatric Associates

Sr Data Engineer

Plantation, FL · Remote

$109K - $131K/yr

... support enterprise-wide data needs. This role requires deep expertise in data analysis, data ... TYPICAL WORKING CONDITIONS • Full time remote/telework OTHER PHYSICAL REQUIREMENTS • Vision • ...

MDExam

Account Manager B2B Sales (Remote)

Miami, FL · Remote

We support healthcare providers with reliable, efficient, and well-coordinated fulfillment services ... Role Description This is a full-time remote role for an Account Manager specializing in high-ticket ...

MEDSURITY EXPERTS

Sales Representative

Weston, FL · Remote

Full-Time | Remote | $45,000 Base + Commission | $600,000 Revenue Target Medsurity Experts seeks a ... Qualifications * 2-3 years of proven sales experience, preferably in litigation support services ...

MEDSURITY EXPERTS

Sales Representative

Weston, FL · Remote

Full-Time | Remote | $45,000 Base + Commission | $600,000 Revenue Target Medsurity Experts seeks a ... Qualifications * 2-3 years of proven sales experience, preferably in litigation support services ...

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All JobsDesktop Support Engineer JobsFull Time Remote Desktop Support Engineer JobsFull Time Remote Desktop Support Engineer Jobs in Miami, FL

Full Time Remote Desktop Support Engineer information

See Miami, FL salary details

$9

$25

$43

How much do full time remote desktop support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for full time remote desktop support engineer in Miami, FL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Desktop Support Engineer vs Help Desk Technician?

AspectFull Time Remote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, technical troubleshooting, advanced supportOn-site or remote, general user support
Industry UsageIT, tech companies, large organizationsAny industry, small to large businesses

The Full Time Remote Desktop Support Engineer focuses on providing advanced remote support for desktop issues, often requiring specific certifications and technical expertise. Help Desk Technicians handle general user support, troubleshooting basic issues, and may work on-site or remotely. While both roles involve technical support, the engineer role is more specialized and technical, whereas the help desk technician provides broader, user-focused assistance.

Full Time Remote Desktop Support Engineer jobs near you
Infographic showing various Full Time Remote Desktop Support Engineer job openings in Miami, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,705 per year, or $25.8 per hour.

Client Support Technician

Real Time Technologies Inc

Miami, FL • On-site, Remote

$18.90/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Client Support Technician I
Overview: Client Support Technicians are our front-line call center employees. Their mission is to provide our dealers and customers the best experience on every interaction. They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and collaborate with additional internal and external teams to provide a timely resolution.
List of responsibilities:
  • Provide technical assistance and support for incoming calls, email, and internal messaging inquiries in a timely manner
  • Train customers in the use of our process, systems, and software
  • Actively listen to clients to understand issues and concerns
  • Make recommendations to improve the performance and quality of our software
  • Walk customers through problem-solving process. Ask questions to determine nature of problem.
  • Install, modify, and repair computer hardware and proprietary POS software. This also includes basic windows and hardware troubleshooting in local and remote environments
  • Support of all our internal and customer facing websites and applications
  • Assistvarious departments with their questions and concerns; especially with those related to the installation, maintenance and training of proprietary software and equipment.
  • Support of multiple service platforms
  • Successful and timely completion of all daily work-tasks as assigned
  • Provide corrective action to prevent callbacks
  • Use of remote desktop software to resolve customer issues
  • Track detailed information on client issues and resolutions
  • Build rapport with customers and maintain positive and professional relationships
  • Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor.
  • Perform store escalations to management and other internal teams in order to provide quick resolution
  • Additional responsibilities as required to meet business needs
  • Remote work may require occasional travel, including our annual company meeting.

Position Requirements/Qualifications
Years of experience needed:
  • 1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support role.
Degrees, certifications/qualifications (skills/knowledge required):
  • High School Diploma or GED; preference give to candidates with A+ or Network + certifications.

Additional Requirements:
  • Fluency in English required
  • In depth knowledge of PCs, operating systems, networking, and applications to be able to help users quickly and effectively with their problems.
  • Proven systematic and logical problem-solving ability.
  • Experience within a call center environment preferred.
  • Helpdesk support, computer repair or equivalent.
  • Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely.
  • Aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers.
  • Ability to work well with other departments in a team environment.
  • Well-developed organizational and extensive follow-up skills are a must.
  • Ability to handle and keep up with constant changes to products, policies, and follow procedures.
  • Ability to Multitask
  • Use of Remote Desktop Software.
  • Strong Microsoft operating systems experience.
  • Strong understanding of printers and networking.
  • Regular and predictable attendance is an essential function of this position
  • Strong troubleshooting and critical thinking skills
  • Flexible Schedule
  • Must have reliable, self-maintained Internet and backup for emergencies
Work Schedule: Tuesday through Saturday, 2:30 PM to 11:00 PM EST. Days off: Sunday and Monday.
Compensation: Starting at $18.00/hour. After successfully completing the first 90 days of employment, the hourly rate will increase to $18.90/hour.
Our compensation structure considers various geographical markets within the United States. The base salary for this role reflects the typical expected earnings. However, the final compensation package will be determined by several factors, including your location, job-specific expertise, skills, experience, and other relevant job-related considerations.
WHAT WE OFFER
  • A unique opportunity to shape the journey of Realtime Technologies
  • Working within a rapidly growing, game-changing business
  • Remote, flexible working options
  • Competitive compensation
  • Generous STI and LTI provisions
  • Health, Dental and Vision Insurance
  • Paid Annual Leave
  • Paid Sick Leave
  • 401K

Equal Opportunity Statement:
Realtime is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Real Time Technologies logo

About Real Time Technologies

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

11 - 50 Employees

Headquarters location

Miami, FL, US

Year founded

2001

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