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Full Time Remote Desktop Support Engineer Jobs (NOW HIRING)

Automox

What You Bring to the Table * 1-2+ years of experience in technical support, IT support, desktop ... Compensation $70,000-$75,000 USD LOCATION We are a fully distributed company of remote employees.

Futran Tech Solutions Pvt. Ltd.

Support Engineer

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. * Assist users with account provisioning, password resets, Epic access requests ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

... Remote Type Onsite Time Type Full time Description & Requirements Unlock the secrets of ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

Provide first-level technical support via phone, email, chat, and remote desktop tools to end-users experiencing IT issues. * Diagnose and resolve common hardware, software, and network problems ...

Empower AI Inc.

Desktop Support Technician I

$20.75 - $26.25/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Citrix for virtual desktop infrastructure (VDI), enabling secure remote access to macOS ...

CloudBees

Development Support Engineer

$90K - $105K/yr

Development Support Engineer Job Type: Full-time Location: Remote - United States About CloudBees CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering ...

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All JobsFull Time Remote Desktop Support Engineer Jobs

Full Time Remote Desktop Support Engineer information

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How much do full time remote desktop support engineer jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for full time remote desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Desktop Support Engineer vs Help Desk Technician?

AspectFull Time Remote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, technical troubleshooting, advanced supportOn-site or remote, general user support
Industry UsageIT, tech companies, large organizationsAny industry, small to large businesses

The Full Time Remote Desktop Support Engineer focuses on providing advanced remote support for desktop issues, often requiring specific certifications and technical expertise. Help Desk Technicians handle general user support, troubleshooting basic issues, and may work on-site or remotely. While both roles involve technical support, the engineer role is more specialized and technical, whereas the help desk technician provides broader, user-focused assistance.

What cities are hiring for Full Time Remote Desktop Support Engineer jobs? Cities with the most Full Time Remote Desktop Support Engineer job openings:
What are the most commonly searched types of Remote Desktop Support Engineer jobs? The most popular types of Remote Desktop Support Engineer jobs are:
What states have the most Full Time Remote Desktop Support Engineer jobs? States with the most job openings for Full Time Remote Desktop Support Engineer jobs include:
Full Time Remote Desktop Support Engineer jobs near you
Associate Technical Support Engineer

Associate Technical Support Engineer

Automox

On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 25 days ago

Job description

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a 'one team' mentality where everyone's unique skills contribute to an environment that encourages collaboration and ownership. At Automox you're enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX... all that's missing is U!
We are looking for an Associate Technical Support Engineer to help customers troubleshoot, understand, and get the most value from our cloud-native endpoint management platform.
In this role, you will support customers across Windows, macOS, and Linux environments by diagnosing issues related to device enrollment, agent communication, patch deployment, software installation, policy execution, and basic automation workflows. You will work directly with customers and internal teams to investigate technical issues, document findings, and ensure cases move toward clear resolution.
This is an early-career technical role for someone with experience in technical support, IT support, desktop support, systems administration, or SaaS operations. We do not expect expert-level knowledge across every operating system or technology area, but we do expect curiosity, structured troubleshooting, strong ownership, and clear customer communication.
You will have the opportunity to grow deeper in endpoint management, patching, scripting, logs, APIs, and enterprise SaaS support while partnering with Support, Customer Success, Product, and Engineering.
What You'll Be Doing
  • Own assigned customer support cases from initial investigation through resolution or escalation.
  • Troubleshoot issues involving device enrollment, endpoint agents, patch deployment, software installation, policy execution, and script behavior.
  • Review logs, endpoint configuration, network settings, permissions, and security controls to identify likely root causes.
  • Support customers across Windows, macOS, and Linux environments, with an emphasis on practical troubleshooting and clear next steps.
  • Help customers identify environmental blockers such as proxies, firewalls, SSL inspection, antivirus, EDR/EPP tools, allowlisting gaps, certificate issues, or permission restrictions.
  • Communicate clearly and empathetically with customers, tailoring technical detail based on the audience, urgency, and account context.
  • Gather complete escalation details for Engineering, including logs, reproduction steps, configuration details, customer impact, and severity.
  • Create and update internal and customer-facing knowledge base articles, troubleshooting guides, and support playbooks.
  • Partner with Support teammates, Customer Success, Product, and Engineering to improve workflows, reduce customer friction, and strengthen the support experience.
What You Bring to the Table
  • 1-2+ years of experience in technical support, IT support, desktop support, systems administration, enterprise SaaS support, or a similar technical customer-facing role.
  • Practical troubleshooting experience with at least one major operating system: Windows, macOS, or Linux.
  • Ability to review logs, follow evidence-based troubleshooting steps, and clearly explain findings.
  • Basic understanding of networking concepts such as DNS, routing, proxies, firewalls, ports, certificates, and connectivity testing.
  • Basic understanding of endpoint security concepts, including antivirus, EDR/EPP tools, allowlisting, SSL inspection, and how security controls can affect agent communication, script execution, or software deployment.
  • Comfort reading or adjusting simple scripts, especially PowerShell or Bash.
  • Strong written and verbal communication skills with a customer-first approach.
  • Ability to manage multiple support cases, prioritize based on urgency and impact, and maintain clear case documentation.
  • Curiosity, accountability, and a willingness to ask good questions, learn quickly, and improve support processes over time.

Nice to have:
  • Experience with endpoint management, patch management, MDM, RMM, vulnerability remediation, or device management tools.
  • Familiarity with REST APIs, HTTP response codes, headers, JSON, Postman, curl, or similar tools.
  • Experience escalating suspected software defects to Engineering with logs, reproduction steps, and business impact.
  • Experience creating knowledge base articles, internal documentation, or customer-facing troubleshooting guides.
  • Exposure to enterprise environments with proxies, VPNs, SSL inspection, firewalls, endpoint protection tools, or strict security policies.
  • Experience supporting enterprise SaaS customers or working within SLA-driven support processes.
  • Familiarity with ticketing, documentation, and collaboration tools such as Zendesk, Salesforce, Jira, Confluence, Slack, or similar platforms.

The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.
Compensation
$70,000-$75,000 USD
LOCATION
We are a fully distributed company of remote employees.
***Note: We currently don't hire in California or New York metro***
ABOUT AUTOMOX
Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured - anywhere in the world. The future of IT Operations is cloud-native - and right now. Will you join us?
EMPLOYMENT AT AUTOMOX
Must be able to pass a federal, state, county background check
Complete a local in-person verification
TOTAL REWARDS: Thrive with Us
Competitive Salary
Equity for Full-Time Employees
401K Match
Flexible PTO, generous sick time policy
Health & Wellness
Comprehensive Health Plans with generous employer contributions
100% Company-paid Short Term/Long Term Disability and Life Insurance
Company HSA Contribution: $100-$200 per month based on tier
Happiness & Well-Being
$25 per month Lifestyle Spending Account
Internet Reimbursement - $50/month
$500 Home office stipend
$10k Adoption Benefit
Comprehensive Family Planning Covered on Meritian Medical Plan
We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are not able to sponsor work visas at this time.

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