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Full Time Remote Customer Support Representative Jobs

Perseus Group

Customer Support Representative

$25.20 - $30.80/hr

Software Support Representative Location: Arlington, TX is preferred, but remote is an option ... Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

DeleteMe

Customer Support Representative

$16.50 - $22.25/hr

CUSTOMER SUPPORT REPRESENTATIVE Job Summary: The Customer Support Representative reports directly to the Team Leader. This role involves interacting with existing and potential customers. After ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Skimmer

$15.75 - $21.50/hr

What You'll Do As a Customer Support Representative, you'll be on the front lines helping pool pros ... Remote work friendly * Comprehensive learning and development budget * A manager dedicated to your ...

Driven Brands, Inc.

Customer Support Representative

$16.50 - $22.25/hr

Customer Service Representative Remote (US) - Eastern time Driven Brands is looking for a remote Customer Service Representative to support our Driven Claims Team. You will be responsible ...

Northwest Austin

Customer Support Representative

Austin, TX · Remote

$25 - $30/hr

We are seeking a dedicated and compassionate Remote Customer Service Specialist to join our team in ... Support patients and healthcare providers with accurate information related to hospital services ...

North Austin

Customer Support Representative

Austin, TX · Remote

$25 - $35/hr

We are seeking a dedicated and compassionate Remote Customer Service Specialist to join our team in ... Support patients and healthcare providers with accurate information related to hospital services ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$14.50 - $19.50/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

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Full Time Remote Customer Support Representative information

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How much do full time remote customer support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for full time remote customer support representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Customer Support Representative vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Customer Support RepresentativeFull Time Remote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentHome office, customer interaction via phone, chat, emailHome office, technical issue resolution, often more specialized tools
Employer & Industry UsageCustomer service departments across various industriesIT, tech companies, software providers
Search & Comparison IntentUnderstanding roles, applying for customer support jobsTechnical troubleshooting, specialized support roles

While both roles are remote and involve assisting clients, the Customer Support Representative focuses on general customer inquiries and service, whereas the Technical Support Specialist handles technical issues requiring specific technical skills and certifications. Your choice depends on your technical expertise and career focus.

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Full Time Remote Customer Support Representative jobs near you
Infographic showing various Full Time Remote Customer Support Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support Representative

Remote

Perseus Group
Apparel and Accessories Stores • 1 - 10 employees
Learn more about Perseus Groupexternal

$25.20 - $30.80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Software Support Representative
Location: Arlington, TX is preferred, but remote is an option
Permanent, Direct Hire
The Company
Ideal and c-Systems are the leading dealership management software providers for Outdoor Power Equipment, Powersports, Agriculture and Golf Car dealerships in North America.
The Job
We are seeking a Software Support Representative to provide customer support for our suite of products, including accounting. In this role, you are expected to demonstrate deep understanding of our software, and efficiently address customer questions on usage or troubleshoot problems, ultimately improving customer satisfaction with our products.
Successful candidates must have a passion for software, exceptional problem-solving abilities, strong work ethic, and a keen drive to help others.
Responsibilities
Learn the industry we serve, our product offerings, and the challenges faced by our customers:
  • Acquire in-depth knowledge of our suite of products and add-on modules

  • Maintain basic bookkeeping skills to address common accounting issues (journal entries, financial reporting, reversing transactions, reconciliations, etc.)

  • Develop an understanding of dealership operations and the business processes our products support

  • Attend key industry events and user conferences as required

Deliver best in class customer service to our customers:
  • Respond to incoming emails, calls, and chats from customers, aiming to resolve issues on the spot or track them for later follow up, with a goal of taking 7-10 tickets per day

  • Maintain a closure rate of 80% or higher for tickets on the same day they are opened

  • Master the ability to triage numerous tasks at the same time while providing excellent customer support

  • Own every customer interaction, ensuring timely follow-up communications and aiming for a 98% or higher customer satisfaction (CSAT) score on ticket follow up surveys

  • Contribute to the enhancement of the Knowledge Base by creating new articles

  • Assist with testing and replicating software and hardware problems reported by customers, and troubleshoot these issues

  • Support fellow team members in making follow-up calls to address customer issues

  • Continuously enhance your customer service skills through ongoing education on platforms like LinkedIn Learning and Open Sesame

Keep data in our internal tools up-to-date and correct:
  • Maintain high levels of Ticket Accuracy in monthly audits (95% or higher)

  • Complete special projects and tasks as assigned by the Support Team Lead

Profile of a Successful Candidate:
  • 2+ years of software service experience

  • Strong computer troubleshooting skills

  • Bookkeeping experience or knowledge

  • Working with QuickBooks, Peachtree or a Business Management System with Accounting would be an asset

  • Experience working at a dealership would be an asset

  • Ability to develop a strong knowledge of software products and service offerings and ability to troubleshoot to resolve customer inquiries

  • Proven track record of working with customers via phone to build relationships and ascertain concerns and provide guidance with respect to questions or issues

  • Willingness to interact with customers in a professional, productive manner that enhances customers' experience

  • Strong organizational skills to interact with multiple customers over the course of the day

  • Attention to detail and diligence when updating internal tools

FLSA Designation (US Only):
Non-Exempt
Salary Range:
The estimated base salary range for this role is USD$25.20 - USD$30.80 per hour. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.
Other Compensation (US Only):
This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.
Benefits (US Only):
Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
Time off (US Only):
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.
NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.
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