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Full Time Remote Customer Service Rep Jobs (NOW HIRING)

iStaff Pros

$14.75 - $20.25/hr

Role Overview As a Remote CSR, you will act as an extension of an insurance agency's internal team, handling client service requests, documentation, and workflow support. You will be expected to work ...

Sentara

Customer Service Representative I

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position; however, candidates must ...

PharmaCentra, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative (Full-Time) Location: Fully Remote Job Summary: The Customer Service Representative is responsible for managing healthcare-related tasks related to communication with ...

PharmaCentra

$14.75 - $20.25/hr

Customer Service Representative (Full-Time) Location: Fully Remote Job Summary: The Customer Service Representative is responsible for managing healthcare-related tasks related to communication with ...

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How much do full time remote customer service rep jobs pay per hour?

As of May 30, 2026, the average hourly pay for full time remote customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Remote Customer Service Representative, and why are they important?

To thrive as a Full Time Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and ticketing systems is often required. Outstanding patience, emotional intelligence, and self-motivation help individuals excel when working remotely and interacting with diverse customers. These skills and qualities ensure efficient issue resolution, customer satisfaction, and productivity in a virtual work environment.

What are some common challenges faced by full-time remote customer service representatives, and how can they be managed?

Full-time remote customer service representatives often encounter challenges such as maintaining consistent communication with their team, managing time effectively without in-person supervision, and handling customer inquiries in a home environment that may present distractions. To address these, many companies provide regular virtual team meetings, access to communication tools like chat and video calls, and structured schedules to help reps stay organized. Additionally, setting up a dedicated workspace and following best practices for remote work can greatly improve productivity and job satisfaction.

What does a Full Time Remote Customer Service Rep do?

A Full Time Remote Customer Service Representative assists customers with inquiries, issues, or orders via phone, email, chat, or other digital platforms, all while working from home. Their responsibilities include resolving complaints, providing product or service information, processing transactions, and ensuring a positive customer experience. They often work set hours and are expected to maintain professionalism and effective communication skills, similar to in-office roles but with the flexibility of a remote environment.

What is the difference between Full Time Remote Customer Service Rep vs Part Time Remote Customer Service Rep?

AspectFull Time Remote Customer Service RepPart Time Remote Customer Service Rep
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; often entry-level
Work EnvironmentHome office setup, remote communication toolsHome office, flexible schedule
Employer UsageCommon in customer service departments across industriesUsed by companies offering flexible or part-time roles

Full Time Remote Customer Service Reps work standard hours and often receive full benefits, while Part Time Remote Customer Service Reps have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for individuals seeking remote customer service opportunities with different time commitments.

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What states have the most Full Time Remote Customer Service Rep jobs? States with the most job openings for Full Time Remote Customer Service Rep jobs include:
What job categories do people searching Full Time Remote Customer Service Rep jobs look for? The top searched job categories for Full Time Remote Customer Service Rep jobs are:
Full Time Remote Customer Service Rep jobs near you
Remote Customer Service Representative (CA)

Remote Customer Service Representative (CA)

iStaff Pros

Remote

$14.75 - $20.25/hr

Full-time

Life, PTO

Posted 6 hours ago

Job description

About iStaff Pros
iStaff Pros is a staffing and recruiting firm that specializes exclusively in the insurance industry. We partner with established insurance agencies nationwide to provide licensed, service-focused Remote Customer Service Representatives who support daily agency operations.
This is a non-sales, service-only role designed for experienced insurance professionals who value structure, accountability, and long-term stability.
Role Overview
As a Remote CSR, you will act as an extension of an insurance agency's internal team, handling client service requests, documentation, and workflow support. You will be expected to work independently while maintaining clear communication, consistent productivity, and accurate documentation.
Key Responsibilities

  • Handle inbound client calls, emails, and service requests
  • Assist with policy changes, billing questions, renewals, and general inquiries
  • Document all activity accurately within the agency's management system
  • Maintain daily accountability tracking including:
  • Incoming and outgoing calls
  • Alerts worked (critical and standard)
  • Notes completed and tasks resolved
  • Communicate professionally with agency staff and iStaff Pros management
  • Follow agency workflows, procedures, and service expectations
  • Maintain confidentiality and professionalism at all times
Accountability & Performance Expectations
This role requires structure and consistency. Remote CSRs are expected to:
  • Track daily activity and service output
  • Meet agreed-upon schedules and availability
  • Maintain accurate and timely documentation
  • Communicate proactively if questions, issues, or workload concerns arise
  • Represent the agency professionally in every client interaction
This is not a call-center role, but it is a performance-based support position.
Requirements (Non-Negotiable)
  • Active Property & Casualty (P&C) insurance license
  • Minimum 2 years of insurance customer service or agency office experience
  • Ability to pass a background check
  • Dedicated home office with reliable internet
  • Strong phone presence and written communication skills
What You'll Receive
  • Competitive hourly pay (no sales quotas)
  • Paid Time Off and paid holidays
  • Life insurance benefits
  • License reimbursement
  • Fully remote, work-from-home position
  • Long-term placement with established agencies
  • Ongoing support and management through iStaff Pros

Why Work with iStaff Pros?

Apply