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Full Time Remote Customer Service Rep Jobs in Toronto, ON

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Toronto, ON · Remote

CA$60K - CA$80K/yr

... | Full-Time | Paid Weekly | Training Provided | No Cold Calling A Remote Role Where You Can Learn ... in sales, customer service, retail, hospitality, call centers, education, or client-facing ...

Connection Inc.

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Remote Customer Success & Support Specialist (HighLevel Required)

Hamilton, ON · Remote

CA$50K - CA$60K/yr

... exceptional customer service? Have you worked in a digital marketing or mortgage environment ... Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to ...

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Full Time Remote Customer Service Rep information

What does a full time remote customer service rep do?

A Full Time Remote Customer Service Representative assists customers with inquiries, issues, or orders via phone, email, chat, or other digital platforms, all while working from home. Their responsibilities include resolving complaints, providing product or service information, processing transactions, and ensuring a positive customer experience. They often work set hours and are expected to maintain professionalism and effective communication skills, similar to in-office roles but with the flexibility of a remote environment.

What are the key skills and qualifications needed to thrive as a full time remote customer service rep, and why are they important?

To thrive as a Full Time Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and ticketing systems is often required. Outstanding patience, emotional intelligence, and self-motivation help individuals excel when working remotely and interacting with diverse customers. These skills and qualities ensure efficient issue resolution, customer satisfaction, and productivity in a virtual work environment.

What are some common challenges faced by full time remote customer service reps, and how can they be managed?

Full-time remote customer service representatives often encounter challenges such as maintaining consistent communication with their team, managing time effectively without in-person supervision, and handling customer inquiries in a home environment that may present distractions. To address these, many companies provide regular virtual team meetings, access to communication tools like chat and video calls, and structured schedules to help reps stay organized. Additionally, setting up a dedicated workspace and following best practices for remote work can greatly improve productivity and job satisfaction.

What is the difference between Full Time Remote Customer Service Rep vs Part Time Remote Customer Service Rep?

AspectFull Time Remote Customer Service RepPart Time Remote Customer Service Rep
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; often entry-level
Work EnvironmentHome office setup, remote communication toolsHome office, flexible schedule
Employer UsageCommon in customer service departments across industriesUsed by companies offering flexible or part-time roles

Full Time Remote Customer Service Reps work standard hours and often receive full benefits, while Part Time Remote Customer Service Reps have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for individuals seeking remote customer service opportunities with different time commitments.

What are popular job titles related to Full Time Remote Customer Service Rep jobs in Toronto, ON?

For Full Time Remote Customer Service Rep jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Full Time Remote Customer Service Rep jobs in Toronto, ON look for?

The top searched job categories for Full Time Remote Customer Service Rep jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Full Time Remote Customer Service Rep jobs?

Cities near Toronto, ON with the most Full Time Remote Customer Service Rep job openings:

Full Time Remote Customer Service Rep jobs near you
Infographic showing various Full Time Remote Customer Service Rep job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Surety Customer Service Representative (CSR)

Ai Insurance Organization Inc.

Oakville, ON • Remote

CA$50K - CA$70K/yr

Full-time

Medical, Dental, Life

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job description

Ai Insurance Organization
Ai Insurance Organization is an award-winning insurance brokerage located in Oakville, Ontario. Our purpose is to meet the evolving needs of all our stakeholders (clients, teammates, insurance partners, suppliers, communities, and society as a whole) and create superior value by disrupting and creating new market segments for both industry and consumer. We are seeking a creative and driven Surety Customer Service Representative (CSR) to join our growing Service team. This is a full time, hybrid-office position with full benefits.

Job Purpose
Reporting to the Chief Operating Officer, the successful candidate will communicate effectively and regularly with producers, clients, and underwriters to process, amend and maintain Surety policies. The Surety CSR works with internal teams, insurance markets, and vendors to manage the policy lifecycle of new and existing clients; entering data and helping 'raise the bar' on service.

Successful Behaviours

  • A positive attitude.

  • A proven track record of exceptional interpersonal interactions and customer service.

  • Strong work ethic and attention to detail.

  • A professional and pleasant telephone manner.

  • An Independent / self-starter.

  • Strong written and oral communication skills.

  • Ability to organize and prioritize work effectively.

  • Work collaboratively as part of a team.

  • Dependable.

  • Deadline driven.

Technical skills

  • Ability to build strong relationships with clients, underwriters and internal teammates.

  • Comprehensive knowledge of Surety products, applications, coverages, and limits; relative to insurance carrier appetite.

  • Ability to identify gaps in coverages.

  • Proficiency with customer relationship management systems (CRM).

  • Experience with broker management systems (BMS).

  • Proficiency with insurance vendor and carrier portals is also an asset.

  • Financial and accounting literacy.

  • Knowledge of MS Word, Excel.

Key Result Areas /Essential Functions Responsibilities

  • Managing policy life cycles for new and existing clients, including new business submissions, renewals, re-marketing and endorsements.

  • Processing insurance-related reports and contracts such as property valuations and premium financing agreements.

  • Being the first point of contact for customers in servicing their insurance needs.

  • Assisting producers in the completion of comprehensive submissions for quoting.

  • Reviewing quotations, subjectivities, and policies for accuracy.

  • Administering internal standard operating procedures (SOPs) and underwriting guidelines.

  • Timely processing of endorsements and certificate of insurance (COI) requests.

  • Working effectively with team members and colleagues to accomplish team and organizational goals.

  • Taking actions that respect the needs and contributions of others.

Qualifications / Experience

  • RIBO licensed, in good standing with required continuing education (CE) hours.

  • Minimum 2 years of surety experience.

  • CIP, CAIB and CRM designations and/or relative courses are considered an asset.

  • Personal lines experience is considered an asset.

  • Post-secondary education is considered an asset.

Remuneration

  • Salaried position, dependent on experience.

  • Comprehensive employee health benefits and insurance plan.

  • Continuing education support and the opportunity to learn from industry leaders.

The Ai Insurance Organization Inc. is committed to providing accommodations and achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs.

Job Type: Full-time

Salary: $50,000.00-$60,000.00 per year

Benefits:

  • Dental care

  • Disability insurance

  • Employee assistance program

  • Extended health care

  • Life insurance

  • Professional development program

  • Hybrid working environment

Flexible Language Requirement:

  • French not required

Schedule:

  • 7 hour shift

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

  • Commission pay

Experience:

  • Surety Insurance : 1 year (required)

License/Certification:

  • RIBO Licence (required)