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On Call Remote Customer Service Rep Jobs (NOW HIRING)

Annuity Health, LLC

$14.75 - $20.25/hr

divh2Remote Customer Service Representative/h2pThe Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients.

Easy Recruiter

$14.75 - $20.25/hr

Remote Customer Service Representative The Remote Customer Service Representative (CSR) is a remote position, responsible for providing friendly and helpful service to all customers that call into ...

Xperience Xscape Travels

$14.75 - $20.25/hr

Xperience Xscape Travels is hiring an entry-level Remote Customer Service Representative to help clients with trip planning, booking updates, customer support, and travel coordination. No prior ...

iStaff Pros

$14.75 - $20.25/hr

Role Overview As a Remote CSR, you will act as an extension of an insurance agency's internal team, handling client service requests, documentation, and workflow support. You will be expected to work ...

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On Call Remote Customer Service Rep information

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How much do on call remote customer service rep jobs pay per hour?

As of May 30, 2026, the average hourly pay for on call remote customer service rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Remote Customer Service Rep, and why are they important?

To thrive as an On Call Remote Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Exceptional patience, adaptability, and time management set outstanding reps apart in remote environments. These skills and qualities are vital to delivering prompt, effective support and maintaining customer satisfaction while handling inquiries from various locations.

How does the on-call structure impact the daily routine and work-life balance of a Remote Customer Service Representative?

As an On Call Remote Customer Service Rep, your work schedule is highly flexible but can also be unpredictable. You may be required to respond to customer inquiries or assist during peak periods on short notice, which means you need to be prepared for varying shifts and quick transitions between personal and work time. While this structure offers freedom from traditional fixed hours, it can also present challenges in planning personal activities and maintaining a consistent routine. Many find success by setting clear boundaries, communicating availability with supervisors, and leveraging downtime for professional development.

What is an On Call Remote Customer Service Rep?

An On Call Remote Customer Service Rep is a customer support professional who works remotely and is available to respond to customer inquiries or issues as needed, often on a flexible or as-needed basis rather than a fixed schedule. These representatives typically handle phone calls, emails, or chat messages to assist customers with questions, resolve problems, and provide information about products or services. Being 'on call' means they are scheduled to be available during certain times but may only work when contacted or when customer demand arises. This role requires strong communication skills, adaptability, and reliable internet access.

What is the difference between On Call Remote Customer Service Rep vs Customer Support Specialist?

AspectOn Call Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience
Work EnvironmentRemote, flexible hours, on-call basisRemote or in-office, regular hours
Industry UsageCommon in call centers, tech support, retailUsed across various industries including tech, retail, healthcare
Search & Comparison IntentFocus on on-call, flexible remote rolesBroader customer support roles, less emphasis on on-call

In summary, On Call Remote Customer Service Reps primarily handle customer inquiries on an on-call basis, often with flexible hours, while Customer Support Specialists typically work regular hours providing ongoing support. Both roles require similar credentials and are used across many industries, but their work schedules and focus differ.

What cities are hiring for On Call Remote Customer Service Rep jobs? Cities with the most On Call Remote Customer Service Rep job openings:
What are the most commonly searched types of Remote Customer Service Rep jobs? The most popular types of Remote Customer Service Rep jobs are:
What states have the most On Call Remote Customer Service Rep jobs? States with the most job openings for On Call Remote Customer Service Rep jobs include:
On Call Remote Customer Service Rep jobs near you
Remote Customer Service Representative

Remote Customer Service Representative

Annuity Health, LLC

Remote

$14.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

289th of 424 rated business services

Job description

divh2Remote Customer Service Representative/h2pThe Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables./ppTo perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position./ph3Duties/Responsibilities/h3ulliProvide exceptional patient service in the name of the client/liliContact patients via telephone to collect payment on medical bills/liliCommunicates accurate information to patients in a clear, concise and professional manner/liliReview patient accounts and documents patients interaction and feedback/liliNegotiates appropriate and reasonable payments with customers/liliSets up patient payments via check, electronic transfer or credit card/liliResponsible for understanding and complying with all policies and procedures/liliMeets or exceeds established goals/liliWorks closely with team leads, management and client to resolve disputes and ensure patient satisfaction/liliAll other duties as assigned by management/li/ulh3Required Skills/Knowledge/h3ulliCustomer/Client Focus/liliCommunication Proficiency/liliConfidentiality/Integrity/liliTeamwork Orientation/liliBasic computer skills necessary/li/ulh3Education/Experience/h3ulliCustomer service experience preferred/liliPrior medical billing or healthcare revenue cycle experience strongly preferred/liliHigh school diploma or General Education Development (GED) Certificate required/liliOne to two years of college preferred/li/ulh3Benefits/h3pAnnuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k)./p/div

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