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On Call Remote Customer Service Rep Jobs in Worcester, MA

VIVA USA INC

Customer Service Representative

Woonsocket, RI · On-site +1

$15.25 - $20.75/hr

100% Work from home Duties We are hiring Temporary Remote Customer Service Representatives for a seasonal assignment. This role supports a high-volume work environment and is ideal for candidates who ...

Tandym Health

Remote Diagnostic Radiologist

Worcester, MA · Remote

$319K - $399K/yr

Board Certified in Diagnostic Radiology * CSR registration * Experience in Level I Trauma care ... Experience with Telehealth or remote Radiology workflows * Experience in an academic medical center

MAPFRE

Claim Rep I, PD (Hybrid or Remote)

Webster, MA · On-site +1

$75K/yr

As a Claim Representative I, APD (Auto Physical Damage) , you'll play an important role in helping ... Identify customer needs and service opportunities, responding with urgency and care * Demonstrate ...

HMG Careers

Sales Representative Remote

Leominster, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Worcester, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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On Call Remote Customer Service Rep information

See Worcester, MA salary details

$10

$18

$26

How much do on call remote customer service rep jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for on call remote customer service rep in Worcester, MA is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.18 per hour, depending on experience, location, and employer.

What is an on call remote customer service rep?

An On Call Remote Customer Service Rep is a customer support professional who works remotely and is available to respond to customer inquiries or issues as needed, often on a flexible or as-needed basis rather than a fixed schedule. These representatives typically handle phone calls, emails, or chat messages to assist customers with questions, resolve problems, and provide information about products or services. Being 'on call' means they are scheduled to be available during certain times but may only work when contacted or when customer demand arises. This role requires strong communication skills, adaptability, and reliable internet access.

What skills and qualifications are needed to thrive as an on call remote customer service rep?

To thrive as an On Call Remote Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Exceptional patience, adaptability, and time management set outstanding reps apart in remote environments. These skills and qualities are vital to delivering prompt, effective support and maintaining customer satisfaction while handling inquiries from various locations.

How does the on call structure impact the daily routine and work-life balance of a remote customer service rep?

As an On Call Remote Customer Service Rep, your work schedule is highly flexible but can also be unpredictable. You may be required to respond to customer inquiries or assist during peak periods on short notice, which means you need to be prepared for varying shifts and quick transitions between personal and work time. While this structure offers freedom from traditional fixed hours, it can also present challenges in planning personal activities and maintaining a consistent routine. Many find success by setting clear boundaries, communicating availability with supervisors, and leveraging downtime for professional development.

What is the difference between On Call Remote Customer Service Rep vs Customer Support Specialist?

AspectOn Call Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience
Work EnvironmentRemote, flexible hours, on-call basisRemote or in-office, regular hours
Industry UsageCommon in call centers, tech support, retailUsed across various industries including tech, retail, healthcare
Search & Comparison IntentFocus on on-call, flexible remote rolesBroader customer support roles, less emphasis on on-call

In summary, On Call Remote Customer Service Reps primarily handle customer inquiries on an on-call basis, often with flexible hours, while Customer Support Specialists typically work regular hours providing ongoing support. Both roles require similar credentials and are used across many industries, but their work schedules and focus differ.

What are the most commonly searched types of Remote Customer Service Rep jobs in Worcester, MA?

The most popular types of Remote Customer Service Rep jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for On Call Remote Customer Service Rep jobs?

Cities near Worcester, MA with the most On Call Remote Customer Service Rep job openings:

On Call Remote Customer Service Rep jobs near you

Customer Service Representative

VIVA USA INC

Woonsocket, RI • On-site, Remote

$15.25 - $20.75/hr

Contractor

Posted 15 days ago

Job description

100% Work from home
Duties
We are hiring Temporary Remote Customer Service Representatives for a seasonal assignment. This role supports a high-volume work environment and is ideal for candidates who are dependable, detail-oriented, and able to work successfully in a structured remote setting.
To be successful in this role, candidates must be able to meet scheduling requirements, maintain strong attendance, and work from a private, distraction-free home office environment. Because of the population we serve, this role also requires patience, kindness, and a customer-focused approach.
Experience
Required Qualifications
Must demonstrate keyboarding skills of at least 45 WPM with 95% accuracy
Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps.
Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks)
Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours.
What You'll Do
Support customer service operations in a high-volume remote environment
Handle customer interactions professionally and efficiently
Follow established processes, policies, and workflow expectations
Maintain quality, accuracy, and productivity standards throughout the assignment
Participate fully in training and apply new information quickly
Work assigned schedules reliably and contribute to team coverage during peak seasonal volume
Education
High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.
Training and Schedule
Training hours: 8:00 AM to 4:30 PM ET
Training/Mentoring duration: approximately 2 to 3 weeks
Remote Work Expectations
This position is fully remote
All equipment will be provided
Candidates must maintain a professional work environment that supports focus and productivity throughout the workday
Attendance Expectations
Attendance is critical to success in this assignment. Team members will be expected to follow the attendance policy, and time off during the contract period is strongly discouraged due to seasonal business demands.
Notes:
100% Work from home. Eastern and Central time zones preferred.
Assigned work schedules will be between the hours of 8:00 AM and 7:00 PM ET
All candidates must have the flexibility to work until 7:00 PM ET when needed.
Schedule: 8.5 hrs. per day (to accommodate 30 min unpaid lunch break)
8 hours paid per day, Monday through Friday
During holiday weeks, a full 40-hour schedule may still be worked, with options to work four 10-hour days
We do have flexibility for part-time schedules with minimum of four hours worked per day.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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