Freelance Remote Customer Service Rep Jobs in Worcester, MA

Adecco is assisting a local client recruiting for Customer Service Rep opportunities in Framingham MA 01701. This is an excellent opportunity to join an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts. If Customer Service Rep sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for Customer Service Rep include but are not limited to: 

·       Respond accurately, promptly, and professionally to all forms of customer communication, including phone calls, emails, and other correspondence.

·       Address and resolve customer questions, concerns, and complaints in a timely and objective manner.

·       Utilize problem-solving, conflict resolution, and negotiation skills to manage difficult or sensitive customer situations.

·       Partner with District Managers, Store Managers, and Home Office personnel to resolve customer issues and provide accurate information.

·       Escalate significant customer concerns when necessary to protect the company brand and customer experience.

·       Accurately document customer interactions and store information within the customer tracking system.

·       Apply appropriate coding and maintain ongoing updates until issues are fully resolved and closed.

·       Promote and maintain a positive company image while supporting customer service objectives and company standards.

·       Manage social media customer interactions by applying sound judgment and following established moderation guidelines.

·       Moderate a high volume of inbound and outbound customer communications while maintaining quality and efficiency.

·       Effectively multitask in a fast-paced environment and ensure consistent customer follow-up and follow-through.

·       Participate in special projects and perform additional duties as assigned.

Candidates for Customer Service Rep must meet the following requirements to be considered: 

·       Strong customer service, conflict resolution, and problem-solving skills.

·       Excellent verbal and written communication skills.

·       Strong organizational skills with the ability to prioritize and manage multiple tasks.

·       Ability to remain professional, objective, and customer-focused in challenging situations.

·       Proficiency with PC applications, email, and Microsoft Office (Word and Excel preferred).

·       Social media moderation experience preferred.

·       Ability to work effectively in both independent and team-oriented environments.

·       High-speed internet connection and a quiet, professional remote workspace required.

What's in this Customer Service Rep position for you?

·       Pay: $20/hr-$22/hr on W2

·       Shift: Remote -Monday-Friday 9AM-5PM, EST or  Monday-Friday 10AM-6PM, EST

·       Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Customer Service Rep is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Rep position and other opportunities in Framingham MA 01701, apply today!

Pay Details: $20.00 to $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.