ZipRecruiter

Log In

2

On Call Remote Customer Service Rep Jobs (NOW HIRING)

Travel by Tilly

Remote Customer Service

Franklin Park, IL · Remote

$16 - $21.75/hr

Remote Customer Service Rep Were looking for a creative and detail-oriented remote customer service rep to join our growing travel team. This fully remote position is ideal for someone who loves ...

Copart, Inc.

Remote Customer Service Representative

$18 - $24/hr

The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal ... Measured on call quality - (Knowledge, level of professionalism, time to place follow-up calls)

Copart, Inc.

Remote Customer Service Representative

$18 - $24/hr

The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal ... Measured on call quality - (Knowledge, level of professionalism, time to place follow-up calls)

Copart, Inc.

Remote Customer Service Representative

$18 - $24/hr

The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal ... Measured on call quality - (Knowledge, level of professionalism, time to place follow-up calls)

Copart, Inc.

Remote Customer Service Representative

$18 - $24/hr

The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal ... Measured on call quality - (Knowledge, level of professionalism, time to place follow-up calls)

next page

Showing results 1-20

People also search for

All JobsOn Call Customer Service Rep JobsOn Call Remote Customer Service Rep Jobs

On Call Remote Customer Service Rep information

See salary details

$10

$18

$26

How much do on call remote customer service rep jobs pay per hour?

As of May 30, 2026, the average hourly pay for on call remote customer service rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Remote Customer Service Rep, and why are they important?

To thrive as an On Call Remote Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Exceptional patience, adaptability, and time management set outstanding reps apart in remote environments. These skills and qualities are vital to delivering prompt, effective support and maintaining customer satisfaction while handling inquiries from various locations.

How does the on-call structure impact the daily routine and work-life balance of a Remote Customer Service Representative?

As an On Call Remote Customer Service Rep, your work schedule is highly flexible but can also be unpredictable. You may be required to respond to customer inquiries or assist during peak periods on short notice, which means you need to be prepared for varying shifts and quick transitions between personal and work time. While this structure offers freedom from traditional fixed hours, it can also present challenges in planning personal activities and maintaining a consistent routine. Many find success by setting clear boundaries, communicating availability with supervisors, and leveraging downtime for professional development.

What is an On Call Remote Customer Service Rep?

An On Call Remote Customer Service Rep is a customer support professional who works remotely and is available to respond to customer inquiries or issues as needed, often on a flexible or as-needed basis rather than a fixed schedule. These representatives typically handle phone calls, emails, or chat messages to assist customers with questions, resolve problems, and provide information about products or services. Being 'on call' means they are scheduled to be available during certain times but may only work when contacted or when customer demand arises. This role requires strong communication skills, adaptability, and reliable internet access.

What is the difference between On Call Remote Customer Service Rep vs Customer Support Specialist?

AspectOn Call Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience
Work EnvironmentRemote, flexible hours, on-call basisRemote or in-office, regular hours
Industry UsageCommon in call centers, tech support, retailUsed across various industries including tech, retail, healthcare
Search & Comparison IntentFocus on on-call, flexible remote rolesBroader customer support roles, less emphasis on on-call

In summary, On Call Remote Customer Service Reps primarily handle customer inquiries on an on-call basis, often with flexible hours, while Customer Support Specialists typically work regular hours providing ongoing support. Both roles require similar credentials and are used across many industries, but their work schedules and focus differ.

What cities are hiring for On Call Remote Customer Service Rep jobs? Cities with the most On Call Remote Customer Service Rep job openings:
What are the most commonly searched types of Remote Customer Service Rep jobs? The most popular types of Remote Customer Service Rep jobs are:
What states have the most On Call Remote Customer Service Rep jobs? States with the most job openings for On Call Remote Customer Service Rep jobs include:
On Call Remote Customer Service Rep jobs near you
Customer Service Representative - Remote

Customer Service Representative - Remote

OneTouch Direct

San Antonio, TX • Remote

$14 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

381st of 424 rated business services

Job description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers with troubleshooting issues and provide accurate solutions.
  • Process orders, amendments, and returns efficiently.
  • Escalate unresolved issues to senior staff when necessary.
  • Provide feedback to improve customer service processes.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and an ability to think critically.
  • Ability to work independently and manage time effectively in a remote setting.
  • Reliable internet connection and a quiet home office environment.
  • Previous experience in a call center or remote support role is a plus.

Required Equipment:

  • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
  • Hardwired internet connection (ethernet) required
  • USB headset (not wireless) with noise-canceling features
  • Webcam (external or integrated)
  • Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home

Apply