Remote Retention Specialist (Call Center - Customer Retention & Save Calls)
Full-Time | Remote
Pay: $15-$16/hour
Schedule: 40h weekly within 7 AM - 11 PM CST
Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN
Start Date: 6/22/26
About the RoleSAPS LLC is hiring Retention Specialists to join our remote call center team.
In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.
What You'll DoProvide support via phone, email, and chat
Resolve cancellation requests with tailored solutions
Assist clients based on needs
Manage scheduling and case tracking
Minimum RequirementsExperience in retention, customer service, or call center roles
Strong negotiation and problem-solving skills
Ability to de-escalate and retain dissatisfied customers
Comfortable handling high call volume
Reliable internet and distraction-free workspace
Why Join UsWork from home full-time
Make a real impact helping dogs and owners
Collaborative and supportive team environment
BenefitsHealth, Dental, Vision, Disability, and Life Insurance
Paid Time Off
401(k) Match
Employee Assistance Program
Hiring ProcessApplicants must complete an assessment through Test Gorilla prior to interviews.
Employment Type: FULL_TIME