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Full Time Remote Chat Support Jobs (NOW HIRING)

Experity

Accountant I - Full Time - Remote

Atlanta, GA · Remote

$50K - $62K/yr

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more

Experity

Sales Director - Full Time - Remote

OR · Remote

$75K - $84K/yr

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

Riverside Overview Riverside Research is an independent National Security Nonprofit dedicated to research and development in the national interest. We provide high-end technical services, research

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Full Time Remote Chat Support information

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How much do full time remote chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for full time remote chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time remote chat support?

To thrive as a Full Time Remote Chat Support specialist, you need strong written communication skills, fast and accurate typing, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, empathy, and the ability to multitask under pressure are standout soft skills for this role. These competencies ensure efficient, high-quality customer service and help maintain customer satisfaction in a remote environment.

What are some common challenges faced by full time remote chat support, and how can they be managed?

Full-time remote chat support agents often face challenges such as maintaining focus during back-to-back conversations, managing high volumes of simultaneous chats, and ensuring clear communication without the benefit of face-to-face cues. To manage these challenges, it’s important to create a dedicated workspace, use productivity tools to organize tasks, and regularly review company resources and FAQs for accurate responses. Proactive communication with team members and supervisors also helps in sharing best practices and staying updated on product changes.

What is a full time remote chat support?

A Full Time Remote Chat Support job involves assisting customers or clients via online chat platforms from a remote location, typically from home. Employees in this role handle inquiries, troubleshoot issues, and provide information or guidance regarding a company's products or services. The position usually requires strong written communication skills, problem-solving abilities, and familiarity with computer systems. Working full time means the employee works a standard number of hours per week, often with a set schedule. This role is popular for those seeking flexibility and the ability to work outside a traditional office setting.

What cities are hiring for Full Time Remote Chat Support jobs?

Cities with the most Full Time Remote Chat Support job openings:

What are the most commonly searched types of Remote Chat Support jobs?

The most popular types of Remote Chat Support jobs are:

What states have the most Full Time Remote Chat Support jobs?

States with the most job openings for Full Time Remote Chat Support jobs include:

Full Time Remote Chat Support jobs near you

Customer Advocate Lead (North America - Remote)

Hospitable

Remote

$346K/yr

Full-time

Re-posted 5 days ago

Job description

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll
Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
What you will be working on?
As the Customer Advocate Lead, you will lead and empower our US support team to deliver an exceptional customer experience.
Your first priority will be to hit consistent response times. We have a pretty solid foundation and our passionate team excels at delivering great experiences with our current processes-maintaining an average CSAT of 87%. We're looking for someone who can take what's working and make it even better.
To accomplish this, you will:
  • Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs. We're aiming for a first response time of <5mins for live chat and a total resolution time of 12h.
  • Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback.
  • Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge, as well as managing customer escalations and high-priority issues.
  • Review and quality check team's support interactions and documentation.
  • Train new team members on tools, processes, and product knowledge.
  • Regularly work in the queue to stay connected to customer needs and model best practices for the team. You will typically spend 30-40% of your time in the queue.
  • You will report to our Director of Support, and work with our other amazing support leads such as Kelly whose favorite fruit is dragon fruit.

Requirements
For this position, we are looking to recruit someone in any of the US time zones. Candidates in countries outside of such time zones will not be considered.
If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you.
  • Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role.
  • Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates).
  • Strong technical aptitude, with proven ability to investigate complex SaaS product issues, work across systems, and partner closely with engineering.
  • Experience coaching and developing team members, with strong interpersonal and feedback skills.
  • Strong written and verbal communication skills for both customer and internal interactions.
  • Ability to balance competing priorities between team management and hands-on support work.
  • Very special kudos if you have experience specifically in the short-term rental or property management industry.

Benefits
The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.
  • A supportive, radically transparent, and caring team environment, where you are trusted, not managed-and a culture that is focused on results and output.
  • The total budget for this role is within USD$106,912.00 - $132,675.40 depending on the cost of living in your location. We can hire talent internationally as contractors-or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $98,641.60 to $122,412.02 depending on the cost of living in your location.
  • We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $54,276.30, to share in the long-term upside value of the company.
  • Separately, this role is eligible for up to an additional USD$346,104.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.
  • 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
  • Complimentary mental health and emotional support with therapists on call through Slack by Spill.
  • Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

Apply