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Full Time Remote Chat Support Jobs (NOW HIRING)

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

BAS Healthcare

$296K - $370K/yr

Full Time Remote Tele-Radiology opportunity in GA Full Time | Moultire , GA | Permanent Job Id ... The system features a modern Medical Education Center, simulation labs, and strong support for both ...

BAS Healthcare

$296K - $370K/yr

Full Time Remote Tele-Radiology opportunity in GA Full Time | Moultire , GA | Permanent Job Id ... The system features a modern Medical Education Center, simulation labs, and strong support for both ...

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How much do full time remote chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for full time remote chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time remote chat support?

To thrive as a Full Time Remote Chat Support specialist, you need strong written communication skills, fast and accurate typing, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, empathy, and the ability to multitask under pressure are standout soft skills for this role. These competencies ensure efficient, high-quality customer service and help maintain customer satisfaction in a remote environment.

What are some common challenges faced by full time remote chat support, and how can they be managed?

Full-time remote chat support agents often face challenges such as maintaining focus during back-to-back conversations, managing high volumes of simultaneous chats, and ensuring clear communication without the benefit of face-to-face cues. To manage these challenges, it’s important to create a dedicated workspace, use productivity tools to organize tasks, and regularly review company resources and FAQs for accurate responses. Proactive communication with team members and supervisors also helps in sharing best practices and staying updated on product changes.

What is a full time remote chat support?

A Full Time Remote Chat Support job involves assisting customers or clients via online chat platforms from a remote location, typically from home. Employees in this role handle inquiries, troubleshoot issues, and provide information or guidance regarding a company's products or services. The position usually requires strong written communication skills, problem-solving abilities, and familiarity with computer systems. Working full time means the employee works a standard number of hours per week, often with a set schedule. This role is popular for those seeking flexibility and the ability to work outside a traditional office setting.

What cities are hiring for Full Time Remote Chat Support jobs?

Cities with the most Full Time Remote Chat Support job openings:

What are the most commonly searched types of Remote Chat Support jobs?

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What states have the most Full Time Remote Chat Support jobs?

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Full Time Remote Chat Support jobs near you

Customer Support Specialist (B2B)

The Global Talent Co

Remote

Full-time

Re-posted 14 days ago

Job description

CUSTOMER SUPPORT SPECIALIST (B2B)
Full-time (40hrs per week) / Remote / LATAM
Check out The Global Talent Co.'s talent network: https://www.globaltalent.co/network
The role:
You will work with a fast-growing company that delivers ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. Unlike traditional customer support, a single issue can impact hundreds of meals, multiple stakeholders, and critical service commitments, making accuracy, responsiveness, and operational excellence essential to success.
As a Client Support Specialist, you will serve as the frontline of the Customer Experience team, managing client inquiries, processing orders, maintaining customer accounts, and resolving operational issues while delivering an exceptional customer experience.
Position: CUSTOMER SUPPORT SPECIALIST B2B (Full-Time)
Seeking a highly organized and detail-oriented Client Support Specialist to support business clients through order management, customer communication, and operational issue resolution. The ideal candidate has experience working in high-volume customer support environments, thrives in fast-paced operations, and takes full ownership of customer outcomes.
Responsibilities:
Order Support & Processing
  • Perform order entry, modifications, and account updates using Shopify and internal systems.
  • Process remakes, replacements, and credit requests accurately while meeting established SLAs.
  • Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions.
  • Monitor active orders and proactively communicate updates to customers.
  • Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues.
Inbox & Ticket Management
  • Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.
  • Prioritize customer issues based on business impact, urgency, and service level commitments.
  • Maintain accurate ticket documentation and ensure customer inquiries are fully resolved.
  • Meet established SLAs for first response time, resolution time, and ticket quality.
  • Effectively manage multiple priorities while maintaining exceptional accuracy.
Client Account Support
  • Support onboarding activities for new client accounts, including account setup and verification.
  • Maintain accurate customer records, contact information, delivery details, and account preferences.
  • Develop familiarity with assigned customer accounts and their operational requirements.
  • Support day-to-day client communication and account management activities.
Escalation Management
  • Gather complete order, shipment, and account information before escalating issues.
  • Clearly document issues and provide detailed context for internal stakeholders.
  • Follow up on escalated cases to ensure timely resolution and customer communication.
  • Escalate operational risks and service failures appropriately.
Customer Communication
  • Respond to inquiries related to orders, billing, deliveries, products, and account management.
  • Deliver professional, empathetic, and solution-oriented written communication.
  • Utilize approved SOPs, templates, macros, and knowledge base resources.
  • Provide proactive communication during service disruptions, delays, and operational incidents.
Process Improvement & Knowledge Management
  • Utilize internal documentation and knowledge base resources to resolve customer inquiries.
  • Identify recurring customer issues, operational trends, and process gaps.
  • Recommend improvements to processes and internal documentation.
  • Participate in testing and refining new workflows, tools, and operational processes.
Requirements:
  • 3+ years of experience in Customer Support, Client Services, Customer Success, Account Support, or similar customer-facing roles.
  • Experience managing high-volume support inboxes while maintaining exceptional attention to detail.
  • Live chat support experience is required.
  • Strong written and verbal English communication skills.
  • Experience supporting business clients or complex customer accounts is preferred.
  • Experience using HubSpot or similar CRM platforms is strongly preferred.
  • Experience using Shopify or similar order management systems is preferred.
  • Proficiency with Google Workspace, Slack, Microsoft Office, and business communication tools.
  • Exceptional attention to detail and accuracy.
  • Strong sense of ownership and accountability.
  • Excellent organizational and time management skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Strong problem-solving and critical-thinking abilities.
  • Comfortable working independently in a remote environment.
  • Ability to build strong relationships with business customers.
  • Proactive mindset with the ability to identify issues before they escalate.
Nice to Have:
  • Experience supporting B2B, Enterprise, Hospitality, Healthcare, Education, or Institutional clients.
  • Experience working in Food, Logistics, Fulfillment, Subscription, or E-commerce companies.
  • Experience managing a portfolio of customer accounts.
  • Experience partnering closely with Operations, Supply Chain, or Logistics teams.
  • Familiarity with HubSpot, Shopify, Zendesk, Gorgias, or similar customer support platforms.
About us:
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. By combining operational excellence with exceptional customer service, the team ensures every client receives reliable support and seamless service throughout their experience.
Customer Experience plays a critical role in the business, serving as the bridge between clients and internal operational teams to ensure issues are resolved efficiently while maintaining the highest service standards.

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