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Full Time Remote Chat Support Jobs in Austin, TX

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Full Time Remote Chat Support information

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$14

$25

$44

How much do full time remote chat support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for full time remote chat support in Austin, TX is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is a full time remote chat support?

A Full Time Remote Chat Support job involves assisting customers or clients via online chat platforms from a remote location, typically from home. Employees in this role handle inquiries, troubleshoot issues, and provide information or guidance regarding a company's products or services. The position usually requires strong written communication skills, problem-solving abilities, and familiarity with computer systems. Working full time means the employee works a standard number of hours per week, often with a set schedule. This role is popular for those seeking flexibility and the ability to work outside a traditional office setting.

What are the key skills and qualifications needed to thrive as a full time remote chat support?

To thrive as a Full Time Remote Chat Support specialist, you need strong written communication skills, fast and accurate typing, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, empathy, and the ability to multitask under pressure are standout soft skills for this role. These competencies ensure efficient, high-quality customer service and help maintain customer satisfaction in a remote environment.

What are some common challenges faced by full time remote chat support, and how can they be managed?

Full-time remote chat support agents often face challenges such as maintaining focus during back-to-back conversations, managing high volumes of simultaneous chats, and ensuring clear communication without the benefit of face-to-face cues. To manage these challenges, it’s important to create a dedicated workspace, use productivity tools to organize tasks, and regularly review company resources and FAQs for accurate responses. Proactive communication with team members and supervisors also helps in sharing best practices and staying updated on product changes.

What are the most commonly searched types of Remote Chat Support jobs in Austin, TX?

The most popular types of Remote Chat Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Full Time Remote Chat Support jobs?

Cities near Austin, TX with the most Full Time Remote Chat Support job openings:

Infographic showing various Full Time Remote Chat Support job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,703 per year, or $25.8 per hour.

Licensed Mental Health Counselor - Full-Time Remote Opportunity

Austin, TX • Remote

$90K - $110K/yr

Full-time

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Position Overview

South Eastern Psychotherapy Services is seeking a skilled and compassionate Licensed Mental Health Counselor to join our dedicated team. This full-time remote position offers professionals the opportunity to leverage their expertise in various therapeutic approaches to support individuals in achieving emotional stability and improved mental health.

About the Organization

At South Eastern Psychotherapy Services, we pride ourselves on being a leading community health clinic in Austin, Texas, focused on delivering high-quality mental health services to a diverse clientele. Our multidisciplinary team consists of mental health professionals including therapists, psychiatrists, and social workers all committed to fostering an environment where clients can experience meaningful healing and growth. We strive to create a welcoming and supportive atmosphere that values diversity, equity, and mental wellness.

Work Environment

The role is designed as a remote position, allowing you to work from the comfort of your home while still being part of a collaborative and supportive team. Utilizing telehealth platforms, you will engage with clients through secure video calls, chat, and messaging services. Our organization emphasizes flexibility, ensuring that you can maintain a work-life balance while making a profound impact on the mental health of clients.

Key Responsibilities
  • Conduct thorough assessments to evaluate clients' mental health needs and emotional states, utilizing standardized assessment tools and clinical interviews.
  • Develop and implement personalized treatment plans that set specific, measurable goals to support clients’ mental health journeys.
  • Provide evidence-based therapeutic interventions, including individual, family, and group therapy while incorporating techniques such as cognitive-behavioral therapy (CBT) and mindfulness practices.
  • Continuously monitor client progress during therapy sessions, making necessary adjustments to treatment plans based on clients' feedback and observable outcomes.
  • Offer crisis intervention and support techniques to assist clients facing acute mental health crises, ensuring their immediate safety and well-being.
  • Maintain accurate, confidential client records in line with legal requirements and ethical standards, utilizing electronic health record (EHR) systems.
  • Engage in regular collaboration with a multidisciplinary team, including psychiatrists, social workers, and other healthcare professionals, to facilitate comprehensive care pathways.
  • Stay informed about the latest research and best practices in mental health treatment, integrating new knowledge into your clinical practice.
  • Participate in ongoing supervision and professional development activities to enhance clinical competency and remain aligned with evolving industry standards.
  • Uphold ethical guidelines and standards as dictated by state licensing boards and professional organizations.
Patient Population / Client Focus

In this role, you will work with a diverse range of clients, including adolescents, adults, and families facing a variety of mental health challenges such as anxiety, depression, trauma, and relationship issues. Your ability to connect with clients through empathy, understanding, and professionalism will be crucial in fostering therapeutic alliances that promote healing and resilience.

Qualifications
  • A Master’s or Doctoral degree in Counseling, Psychology, Social Work, or a closely related field.
  • Current state licensure in Texas as a Mental Health Counselor (LMFT, LPC, LCSW).
  • Proven clinical assessment and diagnostic skills, supported by at least three years of relevant experience in a mental health setting.
  • Strong communication and interpersonal skills, with the ability to build rapport quickly with clients.
  • Empathetic and compassionate nature, demonstrating genuine concern for client well-being.
  • Ability to work autonomously as well as collaboratively with a team of health professionals.
  • Thorough understanding of the ethical frameworks and regulations governing mental health practice.
  • A commitment to continuous professional growth and a proactive approach to learning.
Preferred Experience
  • Experience working with specific populations, such as adolescents or trauma survivors, is a valuable asset.
  • Familiarity with integrated care models and telehealth systems is preferred, given the remote working environment.
  • Demonstrated success in applying evidence-based therapeutic modalities in practice.
Compensation and Benefits
  • Competitive annual salary ranging from $90,000 to $110,000, commensurate with experience.
  • Attractive benefits package including retirement savings plans (401k or similar).
  • Generous paid time off (PTO) and observed holidays to promote work-life balance.
  • Opportunities for continuing education and professional development funding to support career advancement.
  • A supportive and collaborative work environment that values input and promotes teamwork.
  • The chance to effect positive change in clients' lives through quality mental health care.
Career Growth Opportunities

Working with South Eastern Psychotherapy Services means being part of an organization that values your career development. With access to ongoing training, mentorship opportunities, and pathways for advancement, you will have the support needed to elevate your career within the mental health field while making a real difference in the community.

Why Join Our Team

At South Eastern Psychotherapy Services, you will not only advance your career but also join a mission-driven organization focused on delivering exceptional mental health support to those in need. Our collaborative environment encourages innovative thinking and empowers you to apply your skills in practice effectively. If you are passionate about making a meaningful difference in the lives of others while enjoying remote work flexibility, we invite you to consider this exciting opportunity.

Application Information

If you are interested in this rewarding position and meet the qualifications, please submit your resume along with a cover letter detailing your relevant experience and passion for mental health care. We look forward to your application and the possibility of welcoming you to our dedicated team!