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Full Time Remote Chat Support Jobs in Virginia (NOW HIRING)

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

J0925-0626 Employment Type: Full Time Position Description: CGI Federal has an exciting opportunity ... Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

J0925-0625 Employment Type: Full Time Position Description: CGI Federal has an exciting opportunity ... Interacting with customers (and potentially internal users) via phone, email, chat, or video ...

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Full Time Remote Chat Support information

What are the key skills and qualifications needed to thrive as a Full Time Remote Chat Support specialist, and why are they important?

To thrive as a Full Time Remote Chat Support specialist, you need strong written communication skills, fast and accurate typing, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, empathy, and the ability to multitask under pressure are standout soft skills for this role. These competencies ensure efficient, high-quality customer service and help maintain customer satisfaction in a remote environment.

What are some common challenges faced by full-time remote chat support agents, and how can they be managed?

Full-time remote chat support agents often face challenges such as maintaining focus during back-to-back conversations, managing high volumes of simultaneous chats, and ensuring clear communication without the benefit of face-to-face cues. To manage these challenges, it’s important to create a dedicated workspace, use productivity tools to organize tasks, and regularly review company resources and FAQs for accurate responses. Proactive communication with team members and supervisors also helps in sharing best practices and staying updated on product changes.

What is a Full Time Remote Chat Support job?

A Full Time Remote Chat Support job involves assisting customers or clients via online chat platforms from a remote location, typically from home. Employees in this role handle inquiries, troubleshoot issues, and provide information or guidance regarding a company's products or services. The position usually requires strong written communication skills, problem-solving abilities, and familiarity with computer systems. Working full time means the employee works a standard number of hours per week, often with a set schedule. This role is popular for those seeking flexibility and the ability to work outside a traditional office setting.
What are the most commonly searched types of Remote Chat Support jobs in Virginia? The most popular types of Remote Chat Support jobs in Virginia are:
What cities in Virginia are hiring for Full Time Remote Chat Support jobs? Cities in Virginia with the most Full Time Remote Chat Support job openings:
Full Time Remote Chat Support jobs near you
Senior Investigator (Full-time, Remote)

Senior Investigator (Full-time, Remote)

Integrity Management Services, Inc.

Alexandria, VA • On-site, Remote

$55K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

About Us
http://www.integritym.com
Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.
At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees' professional development. Large company perks...Small company feel!
Description
We are seeking a Senior Investigator to join our team. In this role, the Senior Investigator will conduct investigations that support healthcare program integrity initiatives by identifying potential fraud, waste, and abuse (FWA), analyzing complex information, and developing investigative findings. The Senior Investigator will use a variety of investigative techniques and analytical tools to identify subjects, develop cases, document findings, and recommend appropriate administrative or enforcement actions. This position works both independently and collaboratively with investigators, analysts, subject matter experts, and program leadership.
Responsibilities
  • Conduct background research to identify relevant information regarding individuals, organizations, or entities under review.
  • Conduct investigations involving potential fraud, waste, and abuse.
  • Analyze healthcare and operational data to identify trends, anomalies, and potential indicators of fraud.
  • Review applicable laws, regulations, policies, and guidance to support investigative activities.
  • Collect, review, and analyze records and documentation relevant to investigations.
  • Conduct interviews and maintain accountability for evidentiary materials in accordance with established procedures.
  • Document investigative findings and prepare clear, well-supported reports and recommendations.
  • Coordinate with internal staff, legal counsel, government stakeholders, and law enforcement agencies, as appropriate.
  • Collaborate with investigators, analysts, program managers, and subject matter experts to develop investigative strategies and resolve cases.
  • Enter and maintain investigative information in case management and tracking systems.
  • Present investigative findings and recommendations to management and clients.
  • Assist with identifying emerging fraud schemes and recommending new investigative priorities.
  • Prepare recurring and ad hoc reports regarding investigative activities and case status.
  • Meet established quality standards and project deadlines.

Requirements
Qualifications
  • Bachelor's degree in criminal justice, law enforcement, healthcare administration, data analysis, or a related field, or equivalent combination of education and relevant experience.
  • Two or more years of experience supporting healthcare program integrity, fraud investigations, Medicare, Medicaid, commercial healthcare, or other government healthcare programs.
  • Experience conducting fraud, waste, and abuse investigations preferred.
  • Strong investigative, analytical, and problem-solving skills.
  • Experience reviewing healthcare claims, enrollment records, medical records, or other complex documentation.
  • Experience analyzing complex data and identifying patterns or anomalies.
  • Strong written, verbal, and interpersonal communication skills.
  • Certified Fraud Examiner (CFE) or Accredited Healthcare Fraud Investigator (AHFI) preferred (or may be required based on contract requirements).
  • Ability to maintain confidentiality and exercise sound judgment.
  • Ability to work independently and collaboratively within a team environment.
  • Strong organizational skills with the ability to prioritize multiple assignments and meet deadlines.
  • Proficiency with Microsoft Office applications, including Word and Excel.
  • Passion for supporting healthcare program integrity and IntegrityM's mission, vision, and values.

Benefits
This position is eligible for the benefits applicable to full-time regular employees, such as: vacation, sick leave, paid holidays, health insurance, dental insurance, vision insurance, short- and long-term disability, life insurance, employee assistance plan, 401(K) retirement plan, and educational benefits.
U.S. remote annual salary range: $55,000-$85,000/annual
For candidates in jurisdictions requiring range disclosure, this is the good-faith range for this role; final pay may vary by work location and job-related factors such as skills, experience, location, and internal equity. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
IntegrityM is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, and gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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