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Full Time Genesys Ivr Jobs (NOW HIRING)

UnitedHealth Group

Software Engineer

Eden Prairie, MN · Remote

$72K - $130K/yr

Build and maintain Amazon Connect contact flows, including IVR logic, queues, routing profiles ... Exposure to legacy contact center platforms (e.g., Avaya, Cisco, Genesys) * Familiarity with ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% We are ... Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% We are ... Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ...

Miratech

$105K - $138K/yr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% We are ... Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ...

World Wide Technology

Contact Center Sr. Advisor

$118K - $148K/yr

Genesys Pure Engage, PureCloud or Pure Connect * Avaya Aura * NICE InContact * Five9 * Experience ... We offer the following benefits to all full-time employees: * Health and Wellbeing: Health, Dental ...

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All JobsGenesys Ivr JobsFull Time Genesys Ivr Jobs

Full Time Genesys Ivr information

See salary details

$52K

$129.8K

$169.5K

How much do full time genesys ivr jobs pay per year?

As of Aug 7, 2026, the average yearly pay for full time genesys ivr in the United States is $129,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,000.00 and $148,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Genesys Ivr vs Call Center Agent?

AspectFull Time Genesys IvrCall Center Agent
Primary RoleDesigning, implementing, and managing IVR systems using Genesys platformHandling inbound/outbound customer calls, providing support and information
Required SkillsGenesys IVR configuration, scripting, troubleshootingCustomer service, communication, basic computer skills
Work EnvironmentTechnical environment with focus on system managementCall center setting with direct customer interaction
CertificationsGenesys certifications often preferredCustomer service or call center training

Full Time Genesys Ivr roles focus on technical setup and management of IVR systems, requiring specialized skills and certifications. Call Center Agents primarily handle customer interactions, emphasizing communication skills. Both roles are common in customer service industries but differ significantly in responsibilities and skill requirements.

More about Full Time Genesys Ivr jobs
What are the most commonly searched types of Genesys Ivr jobs? The most popular types of Genesys Ivr jobs are:
What states have the most Full Time Genesys Ivr jobs? States with the most job openings for Full Time Genesys Ivr jobs include:
What job categories do people searching Full Time Genesys Ivr jobs look for? The top searched job categories for Full Time Genesys Ivr jobs are:
Full Time Genesys Ivr jobs near you
Infographic showing various Full Time Genesys Ivr job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 4% Part Time, and 7% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $129,787 per year, or $62.4 per hour.

Voice SME

E*Pro, Inc.

Charlotte, NC

Full-time

Re-posted 3 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.eprocorp.com

We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Job Description

Analysis of Design and Architecture documentation

Experience with the development models and software development lifecycle (SDLC) model.

Expertise in Web Application development including MVC framework, Spring, Java/J2EE, log4j, JSP, Apache Tomcat, WSDL, Soap UI, Maven deployment utility etc.

Experience in designing and developing applications in VXML, CCXML and SCXML

Must have hands on Development of GVP call flow and architecture

Experience in Genesys Voice Portal (GVP), Nuance speech recognition, grammar development, Text to speech, Nuance Development Framework (NDF), Nuance Dialog Module (NDM)

Must have knowledge in generating call flow design and code using Nuance application studio.

Experience in deploying contact center routing solutions to Linux and Windows platforms

Good understanding in deployment of Genesys 7.X & 8.X framework components

Must have knowledge on telephony integration using TServers and SIP servers in TDM and VoIP environments.

Must be proficient in writing the routing code using IRD and Composer.

Must have knowledge on implementation of URS, ORS, Resource Managers, Media Server, Web Servers

Knowledge on Genesys integration with Avaya telephony hardware

Experience in multi channel routing will be of added qualification

Must have excellent domain knowledge on IVR, CTI call routing.

Must have knowledge on IVR Designing & solutioning.

Must have excellent software design and documentation skills.

Must have excellent communication for client Relationship & presentation capability

Able to communicate effectively across varied areas including technology, business units and senior leadership

Ability to work on multiple projects concurrently

Must be able to handle multiple tasks and adapt to a constantly changing environment.

Coordinates the installation, configuration, and maintenance of application components

Assesses voice performance to ensure that it meets the present and future needs of the enterprise

Production Support, deployment & Troubleshooting the  call flows        

Qualifications

1-3 Yrs     

US citizen , Green Card , EAD (GC) can apply

Additional Information

Length:     Permanent/Fulltime & Onsite

 

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