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Full Time Flow Call Center Jobs in Rochester, NY

Paylocity

Call Center Support Specialist

Pittsford, NY · On-site

Job Type Full-time Description Paylocity is an award-winning provider of cloud-based HR and payroll ... Call Center Experience * Bi-lingual Fluency Spanish and English * Healthcare and welfare benefits ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Carmax

Flow Inventory Associate

Penfield, NY · On-site

$19.43 - $27.09/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

Carmax

Flow Inventory Associate

Henrietta, NY · On-site

$19.43 - $27.09/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

Carmax

Flow Inventory Associate

Pittsford, NY · On-site

$19.43 - $27.09/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

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All JobsFlow Call Center JobsFull Time Flow Call Center JobsFull Time Flow Call Center Jobs in Rochester, NY

Full Time Flow Call Center information

See Rochester, NY salary details

$29.1K

$63K

$108K

How much do full time flow call center jobs pay per year?

As of Sep 8, 2026, the average yearly pay for full time flow call center in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Flow Call Center vs Customer Service Representative?

AspectFull Time Flow Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, varied
Industry UsageCommon in telecommunications, finance, techCommon across retail, healthcare, services
Job FocusHandling high volume calls, technical support, salesAssisting customers, resolving issues, providing info

Full Time Flow Call Center agents typically work in high-volume, team-based call center environments, focusing on technical support or sales. Customer Service Representatives work in diverse settings, providing direct customer assistance. Both roles require similar credentials and are essential in customer-facing industries, but differ mainly in scope and environment.

What are popular job titles related to Full Time Flow Call Center jobs in Rochester, NY?

For Full Time Flow Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Full Time Flow Call Center jobs in Rochester, NY look for?

The top searched job categories for Full Time Flow Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Full Time Flow Call Center jobs?

Cities near Rochester, NY with the most Full Time Flow Call Center job openings:

Full Time Flow Call Center jobs near you
Infographic showing various Full Time Flow Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $62,983 per year, or $30.3 per hour.

Call Center Representative III

University of Rochester

Spencerport, NY • On-site

$20.93 - $28.26/hr

Full-time

Posted 12 days ago

Key responsibilities

  • Provides communication support services including patient registration, scheduling, and general information to patients on behalf of physicians and medical providers.

  • Handles complex calls, resolves patient access issues, and escalates issues when necessary to ensure timely and accurate patient support.

  • Monitors appointment schedules and contact center performance, providing feedback and recommendations to improve efficiency and service quality.

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

128th of 631 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
42 Nichols St, Ste 10, Spencerport, New York, United States of America, 14559
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500915 Spencerport Primary Care
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 205 H
Compensation Range:
$20.93 - $28.26
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients on behalf of the physicians and medical providers. Collects, assesses, submits, processes and updates sensitive and confidential information. Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols. Contributes to the execution of new protocols and procedures within the call center. Provides guidance on the most complex calls and issues. Acts as a subject matter expert for others on the team. Monitors and audits customer interactions for quality and accuracy.
***Position is fully on site***
ESSENTIAL FUNCTIONS
  • Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. Handles complex calls and precepts new employees as needed.
  • Participates, researches, and contributes to the execution of new protocols and procedures. Acts as a subject matter assisting with answering questions and reviewing department trackers to ensure accuracy. Performs quality audits on customer interactions.
  • Answers and provides guidance to complex patient inquiries using expert knowledge to respond to individual patient needs, while adhering to specific protocols for University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations. Researches, resolves, and documents non-routine paging issues which impact or delay patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately to ensure all calls are resolved/documented.
  • Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and standard operating procedures to achieve and maintain optimal patient access targets and organizational goals/standards, including but is not limited to, making routine appointment reminders, managing wait/recall lists, and communications regarding event cancellations, changes, and updates.
  • Monitors appointment schedules, systems, and resources. Provides feedback and recommendations to achieve, monitor, and maintain efficiency, reduce cost, and reduce waste. Alerts leads and supervisors to issues impacting contact center performance in a timely manner to ensure the highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for internal and external customers and stakeholders to answer inquiries and connect callers.
  • Keeps abreast of regulations and compliance requirements and applies best practices. Understands and avoids issues downstream related to scheduling, initial registration, and billing. Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.
  • Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE
  • High School diploma or equivalent and 2 years of call center experience required
  • Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES
  • Demonstrated job related knowledge, proficiency and performance required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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