Full Time Examination Proctor Jobs (NOW HIRING)

Are you interested in making a difference in the community?  Are you committed to helping Commonwealth cities and towns hire a well-qualified, diverse public safety workforce?  Are you good at paying attention to detail, enjoy working with other people, and looking for a growth opportunity?

The Commonwealth of Massachusetts Executive Department is one of the state's largest employers with over 46,000 employees that span 11 Secretariats and 70 plus agencies. From Accountants to X-ray technicians with hundreds of titles in between, we are one employer with many career opportunities. The Commonwealth is looking for leaders, thinkers, creators, and innovators. We are a diverse workforce that reflects the diverse population that we serve.

The Human Resources Division (HRD) is an agency within the Executive Office for Administration and Finance. HRD provides support to state agencies in all matters relating to the Commonwealth's classification, compensation, benefits, recruitment, training & employee development, civil rights, collective bargaining and workers compensation administration.

The Human Resources Division's Civil Service Unit seeks a detail-oriented team player to work within its Civil Service Unit.  This is a great opportunity to work on a team that ensures communities and public agencies have the well-qualified, diverse candidate pool they need to effectively deliver public safety services to their residents and constituents

Civil Service Unit Overview:

The Civil Service Unit within HRD is responsible for testing potential public safety personnel and working with cities, towns, and state agencies to ensure they have a qualified, diverse pool of candidates.  Annually, the unit tests over 10,000 potential public safety candidates for a variety of positions, including police and fire, environmental police, and corrections officer candidates.

Duties and Responsibilities:

• Serve as the primary point of contact with testing vendors, subject-matter experts (SMEs), peers, managers, candidates, and the public safety community by coordinating communications, responding to inquiries, and participating in recruitment efforts.
• Project manage examination development by planning and scheduling meetings, preparing for and facilitating job analysis, focus groups, and content validation sessions with SMEs.
• Develop and validate examinations by creating test plans from job analysis data, compiling examination questions, reviewing reference materials, preparing reading lists, assisting with revalidation efforts, and identifying challenges with recommendations for improvement.
• Design, distribute, and analyze surveys; evaluate examination and item performance using descriptive statistics and quality assurance practices; analyze and process examination data; and create reports with data visualizations and technical documentation.
• Assist with examination administration by serving as a proctor, administering examinations, utilizing online systems to research candidate and test information, investigating and reviewing appeals, and preparing documentation for internal legal review.
• Maintain organized electronic records, ensure the confidentiality and integrity of examination data, adapt to new testing processes and methodologies, and apply critical thinking to develop effective solutions.
• Qualities that would make you a good fit for this role:
• Analytical and critical thinker with the ability to evaluate information, identify solutions, and approach challenges with sound judgment.
• Strong written and verbal communicator with excellent interpersonal skills and the ability to collaborate effectively with individuals and teams.
• Demonstrated ability to work independently and as part of a team while managing time effectively and meeting deadlines in a dynamic environment.
• Adaptable and flexible, with the ability to learn new concepts, processes, and methodologies while embracing opportunities for professional growth.
• Comfortable working in a hybrid environment with an interest in expanding knowledge and expertise in pre-employment testing and assessment practices.

Qualifications
Preferred Qualifications for this role:

• Experience with organizing and presenting data in excel
• Experience with Assessment Center
• Experience collaborating with Test Development or Test Administration teams
• Experience working with an applicant tracking system

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.