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Full Time Debt Collection Call Center Jobs in Raleigh, NC

Prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$16.70/hr

Vacation AVAILABLE SCHEDULE: * Full Time - Hours Will Vary * Schedule: Site may be open Monday ... Minimum of one year of customer service experience required, in person (call center, retail ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

CMC Electric, LLC. of Clayton, NC is searching for a full-time Customer Service Rep (CSR) for ... We gladly offer our call center Reps a competitive wage of $15-$17 per hour, which is based on ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Showing results 21-40

All JobsDebt Collection Call Center JobsFull Time Debt Collection Call Center JobsFull Time Debt Collection Call Center Jobs in Raleigh, NC

Full Time Debt Collection Call Center information

See Raleigh, NC salary details

$7

$22

$35

How much do full time debt collection call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time debt collection call center in Raleigh, NC is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time debt collection call center agent?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are some common challenges faced by agents in a full time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

Is full time debt collection call center a stressful job?

Full time debt collection call center jobs can be stressful due to high call volumes, strict performance targets, and dealing with distressed customers. Employees often need strong communication skills and resilience to handle challenging interactions effectively. The work environment may also involve repetitive tasks and time pressure, contributing to stress levels.

What is a full time debt collection call center agent?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.
What are the most commonly searched types of Debt Collection Call Center jobs in Raleigh, NC? The most popular types of Debt Collection Call Center jobs in Raleigh, NC are:
What are popular job titles related to Full Time Debt Collection Call Center jobs in Raleigh, NC? For Full Time Debt Collection Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Full Time Debt Collection Call Center jobs in Raleigh, NC look for? The top searched job categories for Full Time Debt Collection Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Debt Collection Call Center jobs? Cities near Raleigh, NC with the most Full Time Debt Collection Call Center job openings:
Full Time Debt Collection Call Center jobs near you

Bilingual Contact Center Representative II (Raleigh)

Latino Credit Union

Raleigh, NC • On-site

$17.80 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Job Type
Full-time
Description
LCCU is hiring!
Your Contribution:
The Contact Center Representative II provides quality, electronic and phone service to members, including providing account information and processing account changes. The VC Representative performs a wide range of duties, possesses ample product knowledge and assists members with all services related to accounts.
As a vital member of the LCCU team, your responsibilities include the following:
  • Member Service: Provides a positive member experience by providing quality service in offering solutions based on member needs.
  • Greets members in a courteous, professional manner, providing prompt, accurate, and efficient service over the phone and through the credit union's electronic channels.
  • Handles establishment of new membership, opens accounts, resolves member issues and requests according to credit union policies and procedures.
  • Supports varied remote communication channels including online chat, requests through online access portals, telephone, email and any other available channels.
  • Promotes products and makes recommendations to members based on needs identified.
  • Learns and applies LCCU service model concepts consistently in interactions with members.
  • Maintains comprehensive knowledge of all credit union products and services, including deposit accounts, loans and promotional products and services.

Account Opening & Maintenance:
  • Handles a wide range of transactions, including account transfers, wire transfers and payments.
  • Researches and resolves account problems, including checking reconciliations, and errors in transactions.
  • Assists members with ordering new cards, issues with online access, account closures and transfers.
  • Performs account and ATM/Debit card maintenance.
  • Educates members on how to access services available through electronic channels.

Administration:
  • Complete full range of member-related administrative procedures, including retention of records.
  • Stays up-to-date and proficient in member service areas including changes in processes and systems.
  • Maintains records, files paperwork, scans documents, and performs other clerical duties as needed
  • Participates in community events.
  • Moves to and changes branches within the region as required.
  • Completes required training.
  • Performs other duties as assigned.

Job Duties and Responsibilities under Bank Secrecy Act:
  • Recognize and report suspicious practices as required.
  • Successfully complete required annual compliance training courses (BSA/Identity Theft).

Automatic Salary Growth: Employees will receive a salary increase every four months based solely on their permanence in the position, with no performance review required.
Requirements
Curious about joining our LCCU team? Here's what you'll need to bring along:
  • High School diploma or GED equivalent.
  • A minimum of 6 months in customer service and 6 months in a call center environment or 6 months in the financial industry.
  • Excellent verbal and written communication skills in English and Spanish.
  • Aptitude for building relationships and trust and maintaining professionalism in interactions with members and colleagues.
  • Ability to perform efficiently in a fast-paced, multi-task environment.
  • Proficiency in Microsoft Office and other computer software.

LCCU is the perfect fit for you if:
  • You are motivated to learn and grow into the best version of your professional and personal self.
  • Your core values resonate with pursuing meaningful results to make a positive difference in your community.
  • You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

What does LCCU have to offer you?
We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.
We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don't wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.
Apply Now!
To learn more about Latino Community Credit Union visit our webpage, www.latinoccu.org , and to view available opportunities, please visit the Careers section.
Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary Description
$17.80-$20.00

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