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Full Time Debt Collection Call Center Jobs in Raleigh, NC

REVCO SOLUTIONS INC

Collection Specialist

Durham, NC · On-site

$15/hr

Remote Full-Time Collection Specialist We are currently seeking Full-Time Collection Specialists ... One (1) year of Call Center and Customer Service Experience * One (1) year of Collection Experience

Revco Solutions

Collection Specialist

Durham, NC · On-site

$15/hr

Job Type Full-time Description *On-site* APPLY TODAY!! Full-Time Collection Specialist We are ... One (1) year Customer Service and/or Call Center experience * Analytical, Problem-Solving, and ...

REVCO SOLUTIONS INC

Collection Specialist

Durham, NC · On-site

$15/hr

APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... One (1) year Customer Service and/or Call Center experience * Analytical, Problem-Solving, and ...

Mandarich Law Group, LLP

Legal Assistant

Raleigh, NC · On-site

$21 - $23/hr

... leading debt collection law firm with offices located in multiple states. We are currently recruiting for a Legal Assistance for our Raleigh, NC office. This a full-time, In-office, non-exempt ...

Excel Fitness

Member Support Expert

Durham, NC · On-site

$15/hr

Position Type : Full Time position Department : Member Support Center (Call Center) Compensation : $15.00 per hour Available Shifts (Tues - Sat) (Thurs-Mon), Full Time Only): Tuesday - Saturday 1pm ...

Excel Fitness

Member Support Expert

Durham, NC · On-site

$15/hr

Position Type : Full Time position Department : Member Support Center (Call Center) Compensation : $15.00 per hour Available Shifts (Tues - Sat) (Thurs-Mon), Full Time Only): Tuesday - Saturday 1pm ...

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All JobsDebt Collection Call Center JobsFull Time Debt Collection Call Center JobsFull Time Debt Collection Call Center Jobs in Raleigh, NC

Full Time Debt Collection Call Center information

See Raleigh, NC salary details

$7

$22

$35

How much do full time debt collection call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for full time debt collection call center in Raleigh, NC is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Debt Collection Call Center Agent, and why are they important?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are some common challenges faced by agents in a full-time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is a Full Time Debt Collection Call Center job?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.
What are the most commonly searched types of Debt Collection Call Center jobs in Raleigh, NC? The most popular types of Debt Collection Call Center jobs in Raleigh, NC are:
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Full Time Debt Collection Call Center jobs near you
Collections Supervisor

Collections Supervisor

Smith Debnam Narron Drake Saintsing & Myers, LLP

Raleigh, NC • On-site

Full-time

Re-posted 9 days ago

Job description

The Recovery Operations/Collections Supervisor will assist the Recovery Operations Manager in overseeing the daily functions of the collections team, including managing and meeting client and internal goals and expectations. This role involves training and developing staff and adhering to client and firm work standards and compliance policies. The ideal candidate will be detail-oriented, possess strong leadership skills, and have a thorough understanding of collections, preferably in the legal industry.

Essential Duties and Responsibilities:

  • Manage the Recovery Operations staff by providing supervision, mentoring, and training in areas such as call center scripting and talk-offs.
  • Review, audit, and coach the team’s daily tasks, including coding, writing, collection efforts, and phone calls.
  • Collaborate with other departments within the firm to maintain operating procedures and work instructions to successfully meet the goals of the Firm.
  • Maintain strong knowledge of firm and client requirements and expectations to apply to team and departmental efforts.
  • Assist with the completion of regular client audits and the implementation of any necessary changes.
  • Regularly monitor client portfolios and develop work-direction recommendations.
  • Suggest areas of improvement in various processes and procedures to improve collections results.
  • Produce and submit internal and client reports for distribution amongst employees, Creditor’s Rights’ staff, and clients.
  • Communicate in a thoughtful, respectful and productive manner with consumers on standard and escalated calls.
  • Assist the Recovery Operations Manager in the hiring and training process of new collections employees.
  • Comply with the application of FDCPA, local and state consumer protection laws, and client requirements.
  • Foster and maintain a positive work culture, environment, and morale amongst the collections staff.
  • Other duties and projects as assigned.

Knowledge, Skills, and Abilities:

  • Bachelor’s degree in business administration, or other related field from an accredited college or university.
  • Minimum of five years of experience in call center management for credit card or lending collections.
  • Legal collections experience preferred.
  • Bilingual in English and Spanish preferred.
  • Ability to work flexible hours or overtime when needed, as determined by the Collections/Recovery Operations Manager or Managing Partner.
  • Experience in process improvement with strong oral and written communication skills.
  • Working knowledge of debt collection laws and regulations, FDCPA, and state consumer protection laws.
  • Strong ability to perform standard front-line collections duties.
  • Ability to work professionally and courteously with debtors, team members, and clients.
  • Excellent coaching and mentoring skills in developing staff.
  • Ability to process large volume of work and multi-task in an efficient and precise manner.
  • Detail-oriented with strong decision-making skills.


The Recovery Operations/Collections Supervisor role is an onsite position.