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Full Time Debt Collection Call Center Jobs in Raleigh, NC

Pitch Health Solutions LLC

Transfer Agent

Raleigh, NC · On-site +1

$25/hr

Supportive team & proven scripts * Full-time schedule: Mon-Fri, 9AM-6PM EST (no weekends!) What You ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Carolina Braces

Patient Care Coordinator

Raleigh, NC · On-site

$15.50 - $20.25/hr

Job Type Full-time Description Job Summary Carolina Braces is seeking a motivated, compassionate ... Call center or phone-based customer service experience strongly preferred * Strong verbal and ...

Pitch Health Solutions

Transfer Agent

Raleigh, NC · Remote

Supportive team & proven scripts * Full-time schedule: Mon-Fri, 9AM-6PM EST (no weekends!) What You ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Acquire

Marketing and Communications Assistant

Raleigh, NC · On-site

$50K - $60K/yr

This is a FULL-TIME and ON-SITE position. All applicants should have living accommodations in the ... By bringing our communications team out of a call center and back to a dynamic customer-facing role ...

AMBA

Professional Liability Insurance Agent

Raleigh, NC · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

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All JobsDebt Collection Call Center JobsFull Time Debt Collection Call Center JobsFull Time Debt Collection Call Center Jobs in Raleigh, NC

Full Time Debt Collection Call Center information

See Raleigh, NC salary details

$7

$22

$35

How much do full time debt collection call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time debt collection call center in Raleigh, NC is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time debt collection call center agent?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are some common challenges faced by agents in a full time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

Is full time debt collection call center a stressful job?

Full time debt collection call center jobs can be stressful due to high call volumes, strict performance targets, and dealing with distressed customers. Employees often need strong communication skills and resilience to handle challenging interactions effectively. The work environment may also involve repetitive tasks and time pressure, contributing to stress levels.

What is a full time debt collection call center agent?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.
What are the most commonly searched types of Debt Collection Call Center jobs in Raleigh, NC? The most popular types of Debt Collection Call Center jobs in Raleigh, NC are:
What are popular job titles related to Full Time Debt Collection Call Center jobs in Raleigh, NC? For Full Time Debt Collection Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Full Time Debt Collection Call Center jobs in Raleigh, NC look for? The top searched job categories for Full Time Debt Collection Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Debt Collection Call Center jobs? Cities near Raleigh, NC with the most Full Time Debt Collection Call Center job openings:
Full Time Debt Collection Call Center jobs near you

Bilingual Customer Service Representative

Builders Mutual Insurance Company

Raleigh, NC • Hybrid

$15 - $19/hr

Full-time

PTO

Posted 18 days ago

Job description

At Builders Mutual, we believe in the power of teamwork to get the job done right.Every day, our team delivers comprehensive commercial insurance and trusted safety solutions to protect and advance the unique needs of the contractor community. Rooted in teamwork, inclusion,expertise, and community, we work together to serve better, achieve more, and build lasting impact.

TheOPPORTUNITY

Leverage your customer service experience and join our team as aBilingual Customer Service Representative! OurBilingual CSRs assist customers with inbound calls to provide an exceptional customer experience on each call. They will gain a broad knowledge base of all functional areas in the company and navigate seamlessly from one system to another.This hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home three days a week. The successful candidate should have a strong customer-focused attitude and the ability to thrive in a team environment.

YourWORKas aCustomer Service Representativewill make a difference by:

  • Providingexceptional customer service in a fast-paced environment including inbound calls and emails from policyholders and agents according to service standards and procedures; call types will require knowledge of all lines of business, all states, policy level research and agency level research.
  • Adheringto Customer Contact Center schedule to ensure call service levels are met and customer satisfaction remains high.
  • UsingCRM tool to consistently bring forward suggestions to enhance the customer experience.
  • Consistently meetingexpectations of quality assurance program and productivity standards.
  • Shows full proficiency in all systems and program, includingImageRight, C.0, BOB 2.0,CRM,and phone systems

Skills to get the JOB done RIGHT:

  • 2+ years of experience in a customer service-related role
  • Full fluency (speaking, reading, and writing) in Spanishand English is required; experience providing customer service in Spanish preferred
  • Previous insurance industry or call center experience is a plus
  • Minimum of high school diploma, BA/BS degree preferred
  • Strong knowledge of customer service principles, including sound decision-making and negotiating skills.
  • Strong PC (MS Office, Outlook) skills as well as the desire and capability to learn new software or tools quickly
  • Knowledge of policy processing systems, imaging systems and/or CRM systems is a plus.
  • Excellent customer relationship management skills required.
  • Ability to learn quickly and adapt to a changing environment
  • The desire to succeed and develop in a call center environment

Your Employee Experience at Builders Mutual:
At Builders Mutual,we'reintentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplacesdon'tjust happen -they'rebuilt with intention.You'llalso be part of a team where people show up as themselves, support one another, and take pride in whatwe'rebuilding together.
We support you with:

  • Competitive compensation and a performance bonus program
  • 3 weeks of PTO to start, plus your birthday off
  • A 37.5-hour workweek
  • Professional development through Builders University
  • Everyday Wins recognition with swag and extra time off
  • 8 paid Volunteer Time Off (VTO) hours to give back
  • Comprehensive benefits that support your wellbeing today and your future tomorrow
Employment Type: Full-Time

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