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Full Time Customer Service Freight Forwarding Jobs in Riverside, CA

Falcon Logistics

Operation Supervisor

Walnut, CA · On-site

$5.5K - $8.0K/mo

Multilingual is a plusStrong customer service and communication skills by email and phone.High ... Job FeaturesJob CategoryOperationMinimum NVOCC/Freight Forwarding Operation Experience (Required)5 ...

Nippon Express USA

Supervisor - Distribution

Perris, CA · On-site

$71K - $72K/yr

... transportation services through its international freight forwarding and logistics network ... Compliance with applicable customer requirements, government regulations and company policies and ...

Nippon Express USA

Supervisor - Distribution

Perris, CA · On-site

$71K - $72K/yr

... transportation services through its international freight forwarding and logistics network ... Compliance with applicable customer requirements, government regulations and company policies and ...

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All JobsCustomer Service Freight Forwarding JobsFull Time Customer Service Freight Forwarding JobsFull Time Customer Service Freight Forwarding Jobs in Riverside, CA

Full Time Customer Service Freight Forwarding information

See Riverside, CA salary details

$10

$19

$28

How much do full time customer service freight forwarding jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for full time customer service freight forwarding in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Full Time Customer Service Freight Forwarding vs Full Time Customer Service Customs Broker?

AspectFull Time Customer Service Freight ForwardingFull Time Customer Service Customs Broker
CredentialsBasic customer service skills, logistics knowledgeCustoms broker license or certification often required
Work EnvironmentLogistics offices, warehouses, shipping portsCustoms agencies, import/export firms, government offices
Industry UsageShipping companies, freight forwarding firmsImport/export companies, customs authorities
Search/Comparison IntentCustomer service roles in freight forwardingCustomer service roles in customs clearance

While both roles involve customer service within the logistics industry, freight forwarding focuses on coordinating shipments and logistics, whereas customs brokers specialize in clearing goods through customs. The key difference lies in certifications and specific industry functions.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Riverside, CA?

The most popular types of Customer Service Freight Forwarding jobs in Riverside, CA are:

What are popular job titles related to Full Time Customer Service Freight Forwarding jobs in Riverside, CA?

For Full Time Customer Service Freight Forwarding jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Full Time Customer Service Freight Forwarding jobs in Riverside, CA look for?

The top searched job categories for Full Time Customer Service Freight Forwarding jobs in Riverside, CA are:

Full Time Customer Service Freight Forwarding jobs near you
Infographic showing various Full Time Customer Service Freight Forwarding job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Drayage Logistics Domestic Operator

SBT Global, Inc.

Santa Ana, CA • On-site

Full-time

Posted 22 days ago

Job description

Company Description

1 yr Contract

Full-Time, On Site

Relocation: Santa Ana, CA

Pay Rate: $28/hr - $31/hr

The Mobile Business Unit supports the global distribution of mobile devices with a focus on speed, reliability, and operational efficiency. The Logistics Coordinator (Air & Ocean Operations) is responsible for planning, executing, and continuously improving inbound and outbound air and ocean freight operations, ensuring shipments move efficiently from manufacturers to warehouses and ultimately to customers.

This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.

Job Description

1) Planning & Scheduling

  • Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations

2) Port & Terminal Coordination

  • Gather departure information for containers and air cargo at ports, terminals, and airports.
  • Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
  • Coordinate terminal departure schedules with terminal operators and customs brokers.

3) Movement Monitoring

  • Track ocean containers, rail intermodal units, and air shipments in real time.
  • Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
  • Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).

4) Transload Warehouse Management

  • Oversee Transload Warehouse (TW) capacity planning and utilization.
  • Manage Key Performance Indicators (KPIs) for transload operations (e.g., dwell time, on-time transload, damage rate).
  • Identify and resolve operational bottlenecks and work with warehouse teams to implement corrective actions.

5) TL OB OTR Dispatch Management

  • Schedule and dispatch Truckload (TL) Outbound (OB) orders using the Transportation Management System (TMS).
  • Optimize routing and load consolidation to meet service-level agreements while minimizing transportation costs.

6) Partner & Stakeholder Communication

  • Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
  • Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.

7) Compliance & Documentation

  • Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
  • Maintain accurate records for audits and regulatory inspections.
  • Perform other job-related duties as assigned.
  •  

8) Core Competencies

  • Analytical Thinking: Translate large data sets into actionable insights.
  • Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
  • Communication: Communicate clearly and effectively with internal teams and external partners.
  • Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
  • Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.
Qualifications

1) Education

  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

2) Experience

  • Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
  • Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required
  • Proven experience managing transload warehouse operations and Truckload (TL) dispatch.

3) Industry Knowledge

  • Strong understanding of international air and ocean freight regulations, and customs procedures

4) Technical Skills

  • Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).
  • Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.

5) Language

  • English

6) Weekend work may be required.


Additional Information

All your information will be kept confidential according to EEO guidelines.