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Full Time Cdta Jobs (NOW HIRING)

CDTA

Call Center Manager (Albany, NY)

Albany, NY · On-site

$66K - $82K/yr

CDTA is seeking a strategic and service-driven Call Center Manager to lead daily operations of its ... This is a management position This is a full time position

CDTA

STAR/Flex Bus Operator (Albany, NY)

Albany, NY · On-site

$27.98/hr

... * Full Time Plus Overtime Options! * Paid Holidays, Vacation & Sick Time! * Attendance Bonuses for Star Performers! * Medical/Dental/Vision with 80% premium coverage by CDTA! * HSA & FSA options!

CDTA

ITS Technician (Albany, NY)

Albany, NY · On-site

$35.41/hr

Provide excellent customer service to CDTA'S internal and external customers. * Promote safety ... This is a non-management position This is a full time position

CDTA College Law Inc

Administrative Assistant

Indio, CA · On-site

$20/hr

Speak Spanish Company Description CDTA is the only law school in Riverside County. Our evening classes allow a student to work full-time and attend law school at night (T-W-TH) and Saturday from 8-3. ...

CDTA College Law Inc

Administrative Assistant

Indio, CA · On-site

$20/hr

Speak Spanish Company Description CDTA is the only law school in Riverside County. Our evening classes allow a student to work full-time and attend law school at night (T-W-TH) and Saturday from 8-3. ...

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How much do full time cdta jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time cdta in the United States is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.49 per hour, depending on experience, location, and employer.

What is the difference between Full Time Cdta vs Part Time Cdta?

AspectFull Time CdtaPart Time Cdta
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CertificationsRequired certifications usually the sameSame certifications required
Work EnvironmentConsistent schedule, full benefitsFlexible schedule, limited benefits
Employer UsageCommon in retail, logistics, and warehousingUsed in similar industries for flexible staffing

Full Time Cdta positions involve standard full-week hours with benefits, while Part Time Cdta roles offer more flexible schedules with fewer benefits. Both roles require similar certifications and are used across industries like retail and logistics. The choice depends on your availability and career goals.

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The most popular types of Cdta jobs are:

What states have the most Full Time Cdta jobs?

States with the most job openings for Full Time Cdta jobs include:

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Full Time Cdta jobs near you
Infographic showing various Full Time Cdta job openings in the United States as of August 2026, with employment types broken down into 5% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $56,361 per year, or $27.1 per hour.

Call Center Manager (Albany, NY)

CDTA

Albany, NY • On-site

$66K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Lead, coach, and supervise Call Center Team Leader(s) and Customer Service Representatives to ensure adherence to policies, standards, and performance expectations

  • Oversee workforce planning, scheduling, and real-time staffing to support fluctuating call volumes

  • Support implementation and ongoing optimization of call center systems, CRM tools, scheduling platforms, and mobility applications

Job description

CDTA is seeking a strategic and service-driven Call Center Manager to lead daily operations of its Customer Service Center and ensure a high-quality, customer-focused experience on behalf of the Authority.
This role oversees staff, systems, and performance across a multi-channel environment supporting fixed-route services, FLEX On Demand, STAR paratransit, DRIVE, and other customer-facing programs. The Manager is responsible for optimizing service delivery, leveraging technology, and driving continuous improvement in customer satisfaction, accessibility, and operational efficiency.
Duties and Responsibilities
  • Lead, coach, and supervise Call Center Team Leader(s) and Customer Service Representatives, ensuring consistent adherence to CDTA policies, service standards, and performance expectations
  • Oversee workforce planning, scheduling, and real-time staffing to support fluctuating call volumes
  • Serve as the escalation point for complex or sensitive customer issues, ensuring timely and professional resolution
  • Oversee staff performance management, including coaching, corrective action, and formal evaluations
  • Provide operational oversight of the STAR Debit Program, including billing accuracy, customer communication, and account follow-up
  • Support ADA certification processes by coordinating with internal teams and ensuring timely customer communication
  • Promote equitable access and compliance with ADA and Title VI requirements across all customer interactions
  • Develop, monitor and analyze key performance indicators (KPIs), including call volume, wait times, resolution rates, and customer satisfaction
  • Identify trends and implement process improvements to enhance efficiency and service quality
  • Support implementation and ongoing optimization of call center systems, CRM tools, scheduling platforms, and mobility applications
  • Provide feedback on system enhancements to improve usability for both staff and customers
  • Collaborate with Training & Development staff to design and deliver onboarding and ongoing training programs
  • Ensure staff are equipped to support all CDTA services, platforms, and customer needs, including individuals with disabilities and limited mobility
  • Foster a positive, team-oriented work environment focused on accountability and customer service excellence
  • Ensure compliance with CDTA policies, industry regulations, and record retention requirements
  • Elevate safety-related concerns and ensure documentation for incident review and follow-up
  • Remain on-call during operating hours to ensure continuity of operations
Qualifications
  • Bachelor's degree in Public Administration, Business Administration, or a related field
  • Minimum of 5 years of call center or customer operations leadership experience
  • Experience in transportation, mobility management, or dispatch/scheduling environments strongly preferred
  • Familiarity with ADA compliance, Title VI, and equitable service delivery principles
  • Strong analytical skills with experience tracking and improving performance metrics
  • Proficiency with Microsoft Office and customer service technology platforms
  • Excellent communication, leadership, and conflict resolution skills
Compensation
Grade 616 ($66,669- $82,002)
Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.
At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
This is a management position This is a full time position

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