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60 Cdta Jobs Hiring Near You

CDTA

Call Center Manager (Albany, NY)

Albany, NY · On-site

$66K - $82K/yr

CDTA is seeking a strategic and service-driven Call Center Manager to lead daily operations of its Customer Service Center and ensure a high-quality, customer-focused experience on behalf of the ...

CDTA

ITS Technician (Albany, NY)

Albany, NY · On-site

$35.41/hr

Provide excellent customer service to CDTA'S internal and external customers. * Promote safety awareness and follow safety procedures to reduce or eliminate accidents. * All other duties as assigned ...

CDTA

STAR/Flex Bus Operator (Albany, NY)

Albany, NY · On-site

$27.98/hr

Medical/Dental/Vision with 80% premium coverage by CDTA! * HSA & FSA options! * Jump Start Your Retirement with a Union Pension & NYS Deferred Compensation! To get started with your driving career ...

CDTA

STAR/Flex Bus Operator (Albany, NY)

Albany, NY · On-site

$27.98/hr

Medical/Dental/Vision with 80% premium coverage by CDTA! * HSA & FSA options! * Jump Start Your Retirement with a Union Pension & NYS Deferred Compensation! To get started with your driving career ...

CDTA

Manager of Customer Service (Albany, NY)

Albany, NY · On-site

$84K - $104K/yr

The Manager of Customer Service is responsible for leading the design, implementation, and continuous improvement of CDTA's end-to-end customer journey program. This role will establish a ...

CDTA

Technicians (Mechanic) (Albany, NY)

Albany, NY · On-site

$35.41/hr

This is a Union environment in association with the Amalgamated Transit Union, Local 1321 At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities ...

CDTA

Technical Trainer (Albany, NY)

Albany, NY · On-site

$45.62/hr

CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off. *This is a Union environment in association with the Amalgamated Transit Union ...

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Cdta Jobs Information

Infographic showing various job openings at Cdta in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Physical job distribution.

Part Time CSR-Call Center Representative (Albany, NY)

CDTA

Albany, NY • On-site

$24.38/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

CDTA is now accepting applications for Part Time CSR-Call Center Representative. The Part Time CSR reports to the Call Center Manager and is responsible for answering all incoming phone calls that come through to the Call Center. This position will be responsible for answering all questions regarding CDTA services, products, and schedules, as well as accommodate individuals making paratransit reservations.
Duties and Responsibilities:
  • Operate a multiline phone system to answer all incoming phone calls and provide accurate information regarding all CDTA services, fares, and programs.
  • Provide excellent customer services by using proper phone etiquette, and appropriate greeting and closing statements.
  • Comply with operating policies and procedures as stated in the CDTA Handbook as well as the Call Center Operations Manual.
  • Utilize trip planning and other available software to provide accurate information.
  • Record all comments customers wish to file using the HASTUS Customer Comment database, this includes compliments and complaints.
  • Receive reservation requests using multiple different software programs. Follow procedures for verifying trip information before saving record.
  • Process all trip cancelations.
  • Maintain confidentiality and abide by all HIPPA requirements pertaining to consumers information.
  • Transfer calls to appropriate departments
  • Other duties as assigned.

Requirements:
  • High School Diploma or Equivalent
  • Exceptional customer service skills with a minimum of one year experience in a customer service role. Call center experience preferred.
  • Must be familiar with the Capital District and be able to read and process information on a map.
  • Ability to multitask, navigate, and successfully use Microsoft Office such as Word, Excel Outlook, many different types of specific software programs, as well as internet-based programs.
  • Ability to learn and operate multiple computer software programs.
  • Excellent communication with the ability to deescalate angry customers and work with individuals with disabilities and seniors.
  • Bilingual highly desirable.
  • Must be able to work Monday through Friday 12:00 pm - 5:00 pm
Salary Range:
Start at $23.16/hour
Top Rate is $24.38/hour
Benefits:
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.
At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees with regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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