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The Pediatric Primary Care & Urgent Care Provider (Nurse Practitioner/Physician Assistant) delivers comprehensive, age-appropriate care to pediatric patients across both primary care and urgent care clinic settings — in-person and virtual. This is a dual-role position encompassing the full spectrum of pediatric care: managing acute episodic conditions in an urgent care capacity as well as ongoing preventive care, well-child visits, and chronic disease management in a primary care capacity. The Provider serves patients from infancy through young adulthood, functioning as a consistent, trusted care partner across all settings.

Essential Job Functions:

Primary Care & Urgent Care (Dual Role)

• Deliver comprehensive pediatric care across both primary care and urgent care settings (in-person and virtual), seamlessly transitioning between episodic acute visits and longitudinal preventive/chronic care as needed.
• Provide urgent care services including acute illness and injury evaluation, same-day sick visits, and episodic care for walk-in and scheduled urgent needs.
• Provide primary care services including well-child visits, annual wellness exams, school and sports physicals, routine developmental screenings, and chronic disease follow-up.
• Perform thorough physical examinations and developmental/health assessments appropriate to all pediatric age groups, from infancy through young adulthood.
• Diagnose and treat acute and chronic pediatric illnesses and injuries appropriate to licensure and scope of practice.
• Order, interpret, and evaluate diagnostic tests including labs and imaging in both urgent and primary care contexts.
• Develop, implement, and adjust individualized treatment and care plans for acute presentations and ongoing chronic conditions.
• Administer and manage childhood and adolescent immunizations in accordance with current CDC/AAP schedules.
• Manage pediatric chronic conditions (e.g., asthma, ADHD, allergies, obesity) including medication management and care coordination, providing continuity across both care settings.
• Provide health coaching, patient education, and counseling to patients and their families across urgent and primary care encounters.
• Collaborate with physicians, specialists, and other healthcare professionals to coordinate and transition patient care as needed across both care modalities.
• Ensure continuity of care including appropriate follow-up for patients seen in urgent care who require primary care follow-through, and vice versa; facilitate referrals to specialty care as indicated.
• Accurately and timely chart and document all patient interactions in the electronic health record (EHR).
• Communicate effectively with diverse populations including team members, patients, families, and external partners.
• Assist and train teammates as requested.
• Provide exceptional customer/patient service consistent with the company mission and core values.
• Travel to clinic locations as needed to ensure appropriate staffing coverage across urgent care and primary care sites.
• Work cooperatively with all organizational teams, responding to correspondence in a timely manner (within 24–48 hours unless urgent).
• Monitor company email regularly and respond appropriately and in a timely manner (within 24–48 hours unless urgent).
• Maintain regular and reliable attendance, as this is a core requirement that directly impacts quality patient care.

PRN Scheduling Requirements:

• PRN team members must maintain availability for a minimum of four (4) shifts per month.
• Meeting this availability requirement does not guarantee that a PRN team member will be scheduled for all four shifts; actual scheduling is based on clinic and patient care needs.

Required Skills and Abiliites:

• Exceptional patient care and customer service skills with a strong pediatric focus across both primary care and urgent care settings.
• Sound diagnostic, clinical assessment, and clinical reasoning skills specific to pediatric populations in both acute/episodic and longitudinal/preventive care contexts.
• Ability to manage both acute urgent care presentations and chronic primary care conditions with confidence and competence.
• Ability to fluidly transition between the pace and mindset of urgent care and the relationship-based continuity of primary care.
• Ability to communicate effectively and compassionately with pediatric patients, parents, guardians, and caregivers.
• Ability to thrive in a fast-paced environment while effectively managing multiple patient care responsibilities.
• Strong attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Adaptable and able to learn new technologies, assess situations quickly, and contribute to process improvements.

Education and Experience:

Nurse Practitioners

• Current, valid, unencumbered license as a Registered Nurse (RN) from the Texas Board of Nursing and ability to obtain licensure in other states as required.
• Active national certification recognized by the Texas Board of Nursing as a Nurse Practitioner (PNP-BC / FNP-BC).

Physician Assistants

• Current, valid NCCPA certification and applicable state licensure; ability to obtain licensure in other states as required.

All Providers

• Basic Life Support (BLS) certification by the American Heart Association.
• Pediatric Advanced Life Support (PALS) certification by the American Heart Association (required within 90 days of hire).
• Minimum of 2 years' experience as a Nurse Practitioner (PNP, FNP) or Physician Assistant.
• Demonstrated customer service focus and patient-centered care approach.
• Knowledge of clinical procedures, HIPAA, OSHA, and CLIA-Waived Testing.

Education and Experience Preferred

• Bilingual (English/Spanish).
• At least one year of experience in pediatric primary care, pediatric urgent care, or pediatric emergency medicine as a provider — experience spanning both care settings is strongly preferred.
• Experience with pediatric chronic disease management (e.g., asthma, ADHD, type 1 diabetes, obesity) and well-child preventive care.
• Familiarity with pediatric developmental milestones and age-specific screening tools.

Work Environment:

This position is performed in an environmentally controlled office/medical facility or via telework across both primary care and urgent care clinic settings. The role requires the ability to work under pressure with a diverse population including staff, providers, patients, families, and members of the public on a regular basis. This position may involve frequent exposure to communicable diseases, bodily fluids, toxic substances, radiation, medicinal preparations, and other conditions common to a clinical environment.

Physical Requirements:

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift at least twenty (20) pounds.
• Ability to stand for extended periods.
• Fine motor skills and manual dexterity.
• Visual acuity including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the team member is regularly required to stand, talk, and hear. The team member is frequently required to walk, use hands to handle or feel, and reach forward with hands and arms. The team member is occasionally required to sit, stoop, kneel, or crouch, and must frequently lift and/or move up to 20 pounds.

Note: This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the team member. Activities, duties, and responsibilities may change at any time with or without notice.